Ebay - Terrible customer support
Terrible, terrible, terrible.
I was forced to spend a full HOUR on the telephone with eBay's so-called "customer support" staff, all of whom had suspiciously middle-eastern-sounding accents, and had no problem leaving me on hold for ridiculous lengths of time.
I found the "support staff" to be highly incompetent at using both their phones and computers. I was told several times that the representative was taking so long to find an answer to my question because of 'technical difficulties' using his computer, and was actually disconnected after waiting on 'Hold' for nearly half an hour at one point.
When I called back a second time, I asked to speak with a manager or supervisor immediately, and was AGAIN put on 'Hold' for an in ordinate length of time. When the so-called manager finally came to the line, she (an Indian-sounding woman named "Joe," if you can believe such a thing,) proved useless when she promised to email me "an online COUPON for 10% off to show consideration..." which I have yet to receive, more than 4 hours later.
The frustration from being asked to wait "three to four minutes at most" on Hold, and then continually re-placed on Hold for what turned out to be an hour, with NO satisfactory results, was an unacceptable experience by American Business standards. It is clear that eBay's "customer support" team believes they can allow people to hold until the following business day in hopes the caller will simply hang up.
Perhaps in the country where these people are running their call-center they feel this is acceptable. I found it to be highly inconsiderate and insulting.
This was a most unfortunate experience.
Monetary Loss: $1650.