Been associated for years, then receive a collection agency letter for an amount owed and they pulled my credit bureau to get my new address. Find out its for store costs to sell stuff, but they can't tell me what was sold or where the money went.
They refused to give me the phone number and email my account was changed to.
Then they refused to contact the collection agency chasing me for an amount owed due to the costs not paid on my account for selling. Alex and Mercy refused to assist with the ask questions or contact the agency, they only wanted to collect the monies owed.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.