eBay
Reviews and Complaints

My account is suspended, as well as the payment for a product I sold and shipped. This suspension prevents me from accessing my account to resolve the issue. I keep receiving this email:

We have suspended your account because it poses a risk to eBay and its community. As eBay is an online platform with members who are also our customers, we must carefully consider the risks involved when allowing users to access our site. We regularly identify accounts with an unacceptable level of risk and therefore suspend them.

We have concluded that it is in our mutual interest for us to part ways. We regret any inconvenience you might experience as a result. Best regards,

Unfortunately, this email doesn't help me as I can't access the payment. Instead of an automated message, I would appreciate some assistance. I hope you can help me.

Kind regards,

Zakaria Kandrouch

I was scammed by a buyer who purchased a Coach bag at a lower cost than the exact same bag I sold them. They purchased the bag and it was delivered 6/26.

They didnt leave a review, and I honestly forgot about it.

On day 29, after receiving the bag (by their own admission) they purchased the exact same bag for a cheaper price and opened up a SNAD case on EBay Day 30 which was 7/27.

I accepted the return when requested and issued a return label.

I never received the returned bag and was forced to fully refund the buyer plus shipping both ways, despite being absolutely honest as a seller.

I was also charged an additional $66 in fees for the return shipping label and my two failed appeals.

I literally just spoke to 19 representatives before one would tell me where the tracking number showed delivery. Prior to call 19, all I had was the zip code of my hometown and delivered.

I subsequently, through customer representative 19, learned it was delivered to my parents address.

I couldnt find my parents address anywhere on my account either and neither could the representative.

It was returned to my parents address, which I cannot find anywhere on my account. They dont have it their neighbors dont have it. I certainly dont have it.

Nor were any of us expecting it to go there because theyre not on my account.

I'm not a reseller. Just a person selling out of their closet. I do purchase frequently, hence, the need to sometimes sell.

Im not cut out for being jerked around on a total of 25 different phone calls where I followed the first 18 representatives directions in real time on the phone, and received contradictory information on calls 18-25.

I filled out an affidavit. Nope- tracking says it was delivered, according to eBay it was delivered.

I was told I could have claimed I received XYZ in lieu of my bag and wouldve won.

The problem with that is, Im actually an honest person. Who would do that? I dont want to be worse than the buyer that totally scammed me.

They wont even let me close my account until October 6.

When I asked if there was anyway, I could get myself banned prior to October 6, the customer service representative suggested I either list something illegal or a known counterfeit.

What type of business tells you to commit a crime? Its insane.

The sad fact is no one should be cut out for eBay because of the way sellers are treated.

I trusted them. I spent a lot of money as a buyer and paid a considerable amount of money to them as a seller.

I took photos of the package and postal receipt for the buyer. I sent tracking updates to the buyer. I had 24 pictures, a manufacturer number, and a scannable QR code for this bag.

I literally did everything I was supposed to do.

30 days later SNAD. The buyer even admitted they had found the bag cheaper at an outlet.

I never received the return and was unable to document the condition of the bag because I didnt receive it. I cannot document thin air, and I absolutely refused to lie.

eBay chose to break the trust that 16 sales representatives created, as they directed me through the return process step-by-step in real time on the phone.

They refused to take my word.

Now Im out a $400 NWT bag, the $200 refund to the lovely buyer, and $66 in fees.

Its a catch 22. They literally closed my second appeal via email while I was on the phone with a customer service representative taking notes about my appeal case.

How is that even possible?

I lost more than an expensive bag and $266.

I lost respect and trust for eBay itself.

Im going to say politely that Im disappointed and not willing to lose anything again.

I guess that quote about trust being earned over time and lost in a second is completely true.

eBay will eventually fold. If theres nothing to sell, theres no one to buy.

I bought a product from a seller ( this happens two other times with other sellers) sends a tracking number. Home with doorbell camera waiting on package because it was saying on the tracking I would receive the package in the morning.

The package never came, but it says it was delivered. I call post office and the confirmed that it was delivered but not to my address. They gave me a reference number to verified to eBay the package wasn't sent to this address, but It was sent not too far from here. Post office verified this is how they do the scam.

They send it near your address so it comes up delivered. I notify eBay of this. They want me to handle it with the buyer. I bought from eBay why don't they handle this otherwise I should go directly to the seller and bye and not go through eBay.

Any way to make you wait two weeks so you can fix the issue with the seller yourself. How are you going to fix anything if the seller scamming and why do they have sellers doing this, I never had a problem with Amazon over this. So EBay has this 100 percent guarantee that you receive your package well after about two weeks and remind you I have numerous times contacted eBay explaining the package wasn't sent here, and the post office will verify it wasn't sent to this address and that I have a reference number for eBay so they can verify this. So after about two weeks I get a message from eBay saying they closed my case and I wouldn't be getting refunded because the seller provided a tracking number, and it says delivered contacted eBay again, and now they say they understand am upset because I got a package with nothing in it.

I never got a package even, so this is the third time this has happened.

They know what's going on, and they let the sellers continue to sell that are scamming people out of money. Sellers name Sunar9733 and seshim71

Ive had two different sellers that I ordered the same product from and both sellers had bad product. It was suave hair mousse and both sellers each sold me two cans that did not work at all. I am stuck with 4 cans of bad product and Im out almost $40.

I tried to make a purchase on eBay which I hadn't used in years. I signed in, but then it requested additional security checks and I used the code sent to my email.

I was then directed to another security code and a number to call. I called the number "customer service" & told them my phone number from 5 years ago was inactive (asked for verification purposes) and provided my current one, only to be informed of a hold on my account for $10.15 from selling on eBay in 2018? No reminders were sent whatsoever, and I was not aware of this charge. They sent a link to make the payment which then gave me an error message - change account details.

I tried to change account details and was sent another error message saying something went wrong. Vague- no details. Tried using multiple browsers - nothing. The next customer service rep kept me on the phone for 45 mins while I explained and very inefficient cycle of error messages "cant pay because the address is wrong, can't change the address because the first ever heard of payment hold," and her final conclusion was that she'd send an email with "many links" for me to make a payment - which didn't work previously 3x because of the saved and inactive billing address.

When I said I'd rather resolve this issue over the phone because the email links didn't work in the past she promptly and inexplicably hung up on me!

Terrible customer service I would not have expected from a global company. Would not recommend.

I called eBay services I listen to all the prompts it sent me directly to this guy Harry we spoke for 20 minutes I told him I wanted to purchase a car from eBay he told me when I get my invoice to call him directly so he gave me another phone number to call as soon as the invoice came in so a couple days later I got my invoice and I told them I just need help to make sure everything goes safely and I wanted him to check the invoice to make sure everything was correct so he told me everything looks good and he directed me what to do he told me to buy for eBay cards for $200 each I went to the store I was only able to find a couple eBay cards I got $500 worth he told me its OK I can purchase target gift cards so I bought $100 Worth of target cards he told me to wait a few minutes after I gave them all the card numbers and got back to me and told me there wasnt enough money it didnt go through I needed to send more money that he will refund me me saying OK this is a guy that I got transferred to the other day so hes definitely an employee I didnt call him before hand he didnt call me before hand I called eBay and it transferred me to this person again he told me his name was Harry he was a Director of billing so I feel that he was telling me the right things I told him I only have so much money because this is a gift I have to buy a car I am disabled it was all the money I had in the world I am by myself I cant work I dont have any income this was money sent from my family to help me out to buy a car cell I did get $100 he checked it out again he said not enough I need to send him 300 more dollars I told him I cant do this this is all the money I have I have to get the car the insurance and the registration I cant send you all my money he told me not to worry as soon as I have the $1200 all sent he is going to reimburse me the 400 and the $800 to go towards the car purchase it dont worry Ill make sure youre very happy Im gonna get your money back to you you dont have to worry so I got the $300 in target gift cards and I sent it to them gets back to me 10 minutes later and he says OK everything looks good just one more thing Im going to refund you but I cant refund you unless I can refund you over $1000 so you need to send me another $600 and thats when I knew something was up I said listen this isnt right this is a scam and then he tells me no this is not a scam I dont need your money I have a job dont accuse me of being a scam artist Im only trying to help you you called me you asked me for help I said I called you because I called eBay and was transferred to you and you gave me a phone number so I can call you direct to buy this car I said do you understand that I am a disabled I am 53 years old I do not have a job I dont have any money Im about to be evicted this is all the money I have and I need it to get a car so I can get a doctors appointment and try to find some side work so I can survive hes like dont worry if you send me 600 more dollars Im gonna reimburse you $1000 and youll have it by the end of the day and I said you know what I dont believe you I just want my $1200 back he says no you cannot get it back if you dont send me the $600 youre not getting anything back so you either give me the $600 or this phone call is over with and I knew it was nothing I can do theres nothing I could do but I think he already got the cards already situated because he took time every time I sent him a car to get back to me in a few minutes and I had no idea I thought he was paying for the car for me I just dont understand how this happened how does an employee steal from eBay customers Im a customer and he is definitely employee because I did not call him the first time I called him because he gave me a phone number through an eBay phone number I was directed to him I was transferred to him from the eBay line an actual eBay phone number I went through all the prompts answered all the eBay questions and I got transferred to him and now I cant get a hold of eBay for the life of me even calling the eBay number again I cannot get a hold of anyone to explain the situation to anybody I am at $1200 and that was for a car car insurance and to register the car and now thats done I called my bank I went to the police department I called the FTC I left a message with the attorney general but now Im leaving a message here I want my money back I will take it as far as I got to go I will go to the News I will go whatever but this guy is an employee at eBay and he will be found because I do have his personal phone number and it will get tracked back to him but Im asking right now what can I do to get my money back I have all the receipts I did not spend them and I have all the cards all everything is in his name and I dont know his real name Im sure that wasnt him because he was definitely not from this country and a very thick accent its not like I can make this money up and just chalk it up to oh well crap happens this was all I have in my life I need help