eBay
eBay Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eBay has 2.0 star rating based on 19317 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend eBay to a friend or colleague.
- Rating Distribution
Pros: No pros, Good prices, Convenient.
Cons: No customer service, Yes, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eBay has 2.0 star rating based on 19317 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend eBay to a friend or colleague.
- Rating Distribution
Pros: No pros, Good prices, Convenient.
Cons: No customer service, Yes, Customer service.41% of users think that eBay should improve its Customer Service.
45% of users say that they won't use eBay in the future for similar services or products.Recent recommendations regarding this business are as follows: "I wouldn’t recommend you to anybody", "Keep shopping. Good service. I wasn’t pissed just trying to find out who and how to contact with our issue", "Talk to me", "You don’t get what you ordered", "Scam".
Most users ask eBay for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: File a Complaint Against eBay

I was so excited that BBC showed interest to help from being scammed by eBay.
Company had not fixed the issue.
No problem had been fixed and no refund had been provided. Needed to edit one of the facts.
No full refund was received yet.
Confident That BBC will take a step to help me get the FULL REFUND.
Need to add proof of empty boxes received .
Need to add proof of empty boxes received.
Company fixed the issue and I have been provided with full refund. Impossible to attach proof of empty boxes and post office picture.
eBay logo Thanks for your first purchase, Tierry! Your order is confirmed.View order details Browse deals Your order will ship to:Tierry Fanfan2961 Nw 13th AveMiami, 33142-**** FLUnited StatesEstimated delivery:Sat, Nov 02 - Tue, Nov 05Your order detailsWe’ve got your order and will let you know when it ships.
If your items are sent in different shipments, you’ll receive multiple shipping updates from us.New in Sealed Box Apple iPhone 13 PRO MAX A248* ***/512G 1TB Unlocked SmartphoneNew in Sealed Box Apple iPhone 13 PRO MAX A248* ***/512G 1TB Unlocked SmartphoneeBay Money Back Guarantee eBay Money Back GuaranteePrice:$912.99Item ID:395054****48Order number:18-1225*-***19Color:SilverStorage capacity:512gbSeller:onlineraveNX TECH TRADING COMPANY LIMITEDUnite 83 3 F Yau Lee CentreNo 45 Hoi Yuen Road Kwun Tong KlHongkong, 00000HK96.2% positive (888)Explore more from this sellerNew in Sealed Box Apple iPhone 13 PRO MAX A248* ***/512G 1TB Unlocked SmartphoneNew in Sealed Box Apple iPhone 13 PRO MAX A248* ***/512G 1TB Unlocked SmartphoneeBay Money Back Guarantee eBay Money Back GuaranteePrice:$835.99Item ID:395054****48Order number:18-1225*-***19Color:GraphiteStorage capacity:512gbSeller:onlineraveNX TECH TRADING COMPANY LIMITEDUnite 83 3 F Yau Lee CentreNo 45 Hoi Yuen Road Kwun Tong KlHongkong, 00000HK96.2% positive (888)Explore more from this sellerSponsored items to complement your purchaseThis is a picture of New in Sealed Box Apple…New in Sealed Box Apple…$730.33Buy it nowFree shippingThis is a picture of Life Waterproof Shock Du…POPULARLife Waterproof Shock Du…$17.99Buy it nowFree shippingOrder total:Subtotal (2 items)$1,748.98ShippingFreeSales tax$122.43Total charged to mastercard icon x -3380$1,871.41eBay Money Back Guarantee logoMoney Back GuaranteeWith the eBay Money Back Guarantee, we've got you covered. Receive your order or your money back – it's that easy.Learn moreYour eBay, your wayGet price drop alerts and track your orders with our top-rated app.Get the eBay app eBay Logoinstagram facebook XApp Store Play StoreEmail Reference ID: [#fda83e532f0e422492b0652d944d948a] Update your email preferences, unsubscribe or learn about account protection.If you have a question, contact us.
eBay Inc., 2025 Hamilton Avenue, San Jose, CA 95125, United States © 1995-**** eBay Inc. or its affiliates
On November 5th, 2024, I went there to retrieve them it was two empty iPhones boxes that were mailed to me. Right inside the Post Office on 1799 NW 28th Street Allapattah, Miami FL 33142 I called eBay and made a report to claim a refund the next day Wednesday November 6th, 2024 an e-mail was sent to me to return the items received then on Friday I received another e-mail stated that the refund will be made to me on November 13th, 2024. So on November 17th, 2024, two other e-mails were sent to me one stated about suspended my account with eBay and the other stipulated that I did excessive abuse of customer protection that no refund will be made I did call and spoke to Kervin an eBay teammate claim who guaranteed me that as per the e-mail regarding the refund I have to wait until the given date November 13th, 2024. On November 20th, 2024, I called again then talked to Robert an eBay teammate who rudely emphasized that there will be no refund made to me if I did not the e-mail from from November 17th before hanged up the phone that I had to contact the seller myself which I did not have no contact located in Hong Kong named Onlinerave.
So last Wednesday the 20th I called again and spoke to Cassandra another eBay teammate who urged me to wait for a follow up e-mail from the seller until yesterday I called their system only gave me online option which impossible because they had suspended my account. I'm reaching out to BBC to file this complaint for my stolen money.
N-B I purchased other stuffs from eBay like two (2) Guaravera shirts one (1) pants, and on (1) loafers shoes under $50.00 all of them were received except for those two (2) new iPhones 13Pro Max for an huge amount of $1,871.41 till today my money is vanished leaving me a crucial financial situation.
- Fair coverage
- No response
Preferred solution: Full refund
User's recommendation: None to eBay bebause It'S a Fraudulent Company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My card won’t activate
Card I bout wont activate went to store cvs tried to use it it wont work will not activate I want a refund cant get it need help this is ridiculous no one wants to speak all attomatic service because yall know yall do bad business
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI used to be a long time customer. Now ebay has no trust no help policy
I made my order and expected delivery time was shown between 8/29/23- 9/2/23. I have my small baby with me to travel and needed the mattress for her crib to spend a night in our new leased apartment.
It was long weekend . We ended up staying in hotel and spent $280 for 1 night only because it it was book at a very last second. So one small crib mattress that was supposedly to be delivered didnt arrive even after a day or 2 so we ended up to stay 2nd and 3 nd day in a hotel. I cam back home (old) and since it is state to state move we have arranged to permanently move in 2 weeks.
And have no clue if that item will stay there by then. ebay has no support at all and neither seller and nor ebay helped me with the issue. When I wanted to close my account the rep Rae was happily guided me how to close long term customer account. So RAE , the rep dont care about retaining customer relationship .
Stay away from EBAY.
This company is used to be a perfect place to purchase whatever you could find in any online market and I personally felt very protected but not NOW
Dont buy anything from the seller tailstories. The seller is not sending items on time and has no solution to offer.
Scammers. Please see the
- Ebay used to be a great company now i need to get away asapscammers
Preferred solution: Full refund
User's recommendation: Stay away from EBAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
I PROVIDED ALL OF THE FACTS TO EBAY PRIOR. THEY HAVE ALLOWED THE BUYERS TO HARASS ME AND STILL HAVE MY FUNDS ON HOLD. THEY HAVE TAKEN ZERO ACTION TO PREVENT BUYER FRAUD OR PROTECT SELLERS
I am writing to formally report two fraudulent claims made against me by buyers on eBay regarding items sold in good faith. One claim involves a sealed Apple product, and the other concerns an Apple Series 7 blue open box watch.
Both buyers have made false claims about the condition of the items, which were shipped in the exact condition as described in the listings. Importantly, both items were received and handled by third-party courier services, not directly by the buyers themselves, which casts further doubt on the claims being made.
I have already reported both buyers to eBay, and I have evidence that their claims are fraudulent. I am also taking legal action to address this matter. Specifically, I have reported the cases to the U.S. Postal Inspection Service (USPIS), the Federal Trade Commission (FTC), the FBI, and the Internet Crime Complaint Center (IC3). Additionally, I have contacted the Dominican Republic Consulate as the third-party couriers involved are based in Miami, FL, and operated by Dominican Republic-based businesses.
Reporting the fraud to the following authorities:
U.S. Postal Inspection Service (USPIS) for mail fraud
Federal Trade Commission (FTC) for consumer fraud
Better Business Bureau (BBB) to escalate this issue
California Attorney General's Office for violations of consumer protection laws
Financial institutions and payment processors (PayPal, credit card companies)
Dominican Republic Consulate for international fraud assistance
Internet Crime Complaint Center (IC3) for online fraud
FBI - Internet Crime Division for cross-border fraud
Local police authorities in California for criminal investigation
Financial Crimes Enforcement Network (FinCEN) for fraudulent financial transactions
This fraudulent activity has caused significant harm to my business, and I have also escalated this issue to the President of the United States. I am fully committed to pursuing legal action against the buyers, and I am seeking eBay's support to resolve these claims.
Please note that I will not be directly resolving this matter with the buyers and will rely on eBay's legal department to assist in the appropriate resolution of these cases. I expect eBay to take action and assist in holding these buyers accountable for their fraudulent behavior.
Sincerely,
Staci Fahnestock
- Platform exposure
- No seller support charge fees on sales tax & shipping
Preferred solution: Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEBay Closed My Case Despite Clear Evidence – First and Last Time Using the Platform
On May 3rd, I placed an order on eBay for two refrigerator door parts from a seller. On May 6th, I received the package, but only one item was inside.
The shipping label on the parcel clearly stated 1 piece, which confirms that only one item was sent.
I contacted the seller on the same day to report the issue, but received no response. On May 9th, I escalated the case through eBay and requested a refund for the missing item.
On May 18th, eBay closed the case, simply stating that the seller claimed the item was shipped. No further verification was done, and my refund request was denied without any review of the actual evidence despite the shipping label clearly proving the short shipment.
I find this kind of customer service absolutely unacceptable.
eBay failed to investigate properly, ignored obvious facts, and chose to blindly side with the seller. This was my first time using eBay and definitely the last.
- Everything about this company is a scam
Preferred solution: Apology
User's recommendation: Stay away from eBay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDevolución
Tuve mala experiencia con una pieza que compré para mi camioneta se me quebró ya mero me volteaba la puse el mismo día se me quebró ahora necesito mi dinero
Preferred solution: Full refund
I've lost over $100 in the last 2, months as a buyer
In March, a FedEx "delivery" (yes I use the term loosely) guy dumped a package at the foot of our .8-mile-long, curving driveway, leaving it to be stolen by someone going by down at the road, and since it was up to the SELLER, NOT the person whose package was stolen, to do something about my getting my money back from FedEx, NOT them OR eBay, so: the seller got their money, eBay got THEIR money, FedEx got THEIR money, and I got NOTHING.This past month I have still been held back by serious illness, and when I didn't get the right thing from ANOTHER seller, I was supposed to send it back with the eBay mailing label and THEY were supposed to refund me - EBAY. You know what they did?
They CLOSED the return AFTER I had printed out the label, and they were supposed to WAIT. Obviously I printed it out immediately but it took about a week and a half to get it to the PO. Well, that damn seller doesn't accept returns - as I said, eBay was giving me THEIR "guarantee" - and now I'm out about $110 to people from whom I received NOTHING! Folks, I live on less than $1000 a month.
What would YOU do if you were as poor as I am? Just lose $110 and shrug it off? My advice is, don't bother trying to return anything from ANY seller on eBay, just hold onto it and sell it yourself. From now on, that's what I'm doing.
I've already given away enough free money.
I think I'm going to write headquarters with all of this, they need to be held accountable. The first photo is the thing that was paid for, sent back and now will be $56 in unfair profit for that seller, the second one is what was stolen, also paid for.
User's recommendation: Shop somewhere else

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefensive tv stuck on logo tv light blinking remote blinking
send another tv that's working. remote blinking, tv light blinking, logo screen frozen, stuck on logo. I unplugged all night; didn't fix the problems.
Preferred solution: Send another tv
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received my package
Amazon took the package back to their depot. They have an Amazon Hub box in front of the building.
We no longer have cameras at the front entrance.
Email or text letting me know that the package arrived. There is an Amazon Hub in front of the building.
Preferred solution: Deliver product or service ordered
User's recommendation: Pla
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fraud
The eBay Community Unsubscribe8:03 PM (27 minutes ago)to meHello itissold123,You have received a private message in The eBay Community.Subject: Post Removed - LitigationFrom: kh-taylarieDate: 03-27-2025 08:02 PMTo manage your private message options, click here.Thanks for being a member of The eBay Community.The eBay Community TeamThe eBay Community sent this message to staci@***.com.
I am writing to formally report two fraudulent claims made against me by buyers on eBay regarding items sold in good faith. One claim involves a sealed Apple product, and the other concerns an Apple Series 7 blue open box watch.
Both buyers have made false claims about the condition of the items, which were shipped in the exact condition as described in the listings.
Importantly, both items were received and handled by third-party courier services, not directly by the buyers themselves, which casts further doubt on the claims being made.
I have already reported both buyers to eBay, and I have evidence that their claims are fraudulent. I am also taking legal action to address this matter. Specifically, I have reported the cases to the U.S. Postal Inspection Service (USPIS), Federal Trade Commission (FTC), FBI, and the Internet Crime Complaint Center (IC3).
Additionally, I have contacted the Dominican Republic Consulate as the third-party couriers involved are based in Miami, FL, and operated by Dominican Republic-based businesses.
Reporting the fraud to the following authorities:
U.S. Postal Inspection Service (USPIS) for mail fraud
Federal Trade Commission (FTC) for consumer fraud
Better Business Bureau (BBB) to escalate this issue
California Attorney Generals Office for violations of consumer protection laws
Financial institutions and payment processors (PayPal, credit card companies)
Dominican Republic Consulate for international fraud assistance
Internet Crime Complaint Center (IC3) for online fraud
FBI - Internet Crime Division for cross-border fraud
Local police authorities in California for criminal investigation
Financial Crimes Enforcement Network (FinCEN) for fraudulent financial transactions
This fraudulent activity has caused significant harm to my business, and I have also escalated this issue to the President of the United States.
I am fully committed to pursuing legal action against the buyers, and I am seeking eBays support to resolve these claims.
Please note that I will not be directly resolving this matter with the buyers and will rely on eBays legal department to assist in the appropriate resolution of these cases. I expect eBay to take action and assist in holding these buyers accountable for their fraudulent behavior.
Sincerely,
Staci Fahnestock
- Mostly great buyers ebay has a good platform
- Ebay does not support sellers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: I was scammed
I just bought electric shock game toy for adults and they sent a package that was broken and used so I can't use with new batteries I feel they dont want to sell the product cheap so I spent 25 dollars for the product and it did not go well the batteries where still the back of it it was used in dirty box I feel I want a brand new game for 25 dollars and please ship it right away so upset people want money for used products . I just feel if other countries have a problem with selling broke used products why charge so high for it thank you.
User's recommendation: Please ask them to ship you something new our your money back and stop thinking you can be rude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: This item was delivered to wrong address
FedEx delivered to the wrong address. Checked the tracking number; they said it was a wrong number. Now it's lost.
- Great stuff
- Hard to get ahold of if you have problems
Preferred solution: Full refund
User's recommendation: I think it's a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo llego mi pedido
No ha llegado el pedido que hice, se ha tardado más de lo debido. Necesito saber cuándo va a llegar, ya que son piezas necesarias para mi auto.
Preferred solution: Que me llegue el pedido
User's recommendation: Los pedidos llegan a tiempo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease I need my order or my items the rainbow fragrance scented please ask you to delivery’s the item thank you
I haven't received my order; this is the #21-1****-****, dated February 28, 2025, supposed to be delivered on March 7. Until now, I haven't received it yet.
- Then do refund
- Not a direct phone number
Preferred solution: Deliver product or service ordered
Auctions and Marketplaces Expert Talks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello, my name is Ernest. I have a Mac McCullough. Ricky monkey Mac 2816 Weed whacker that knees a copper raider in a jet to it. Please call me back at area code 313850****. Thank you have a blessed d
Hi, my name is Ernest. I have a McC McCullough MAC 2816 weed whacker.
That means a jet and a cooperator.
Please give me a call at Erica 313-850-**** as soon as you get this message. Thank you and have a blessed day.
Preferred solution: I will Like to Buy parts Such A jet and a cooperator for my Mac 2816 Mccullough weed wrecker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
The item is too small ! I would like to get a refund please ! Can you guys give me a refund please ?
- Hard to access to customers service
Preferred solution: Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud!
They seller never answered my messages and ebay said even though the item was backed by the Ebay money back guarantee that they could not refund it either. A HUGE disappointment
There was a video explaining how they make sure the bags are authentic to watch, so of course, I thought this would be a preloved authentic Gucci purse. I received this fake plastic purse that looked like it was bought from Chinatown, so I reached out to the seller, and he or she said they would issue a refund, only to close the case 4 days later and stopped responding to my messages. I had to make 3 calls to eBay customer service and spoke with a supervisor named Marisa, who basically told me to reach back out to the seller, who I explained would not respond to the previous messages, which was why I had to contact eBay in the first place.
This item was backed by eBay's money-back guarantee, and it has now been close to a month, and I am stuck with this plastic dollar store purse and no response from fashioncompassion. I deleted the app after 4 years and will only be shopping Amazon going forward.
- Some of the merchandise is reasonably priced
- Dont follow through in their guarantee
Preferred solution: Full refund
User's recommendation: DO NOT SHOP WITH FASHIONCOMPASSION OR EBAY
About
, , , ,
eBay is an online platform that enables individuals and businesses to sell and buy goods and services through a vast network of auctions and online sales. In 1995, eBay founder Pierre Omidyar launched AuctionWeb, designed to facilitate peer-to-peer auctions, which quickly grew to one of the biggest online marketplaces connecting buyers and sellers worldwide.
The company aims to connect people and create communities to ensure everyone can access economic opportunity. eBay is known for its auction-style listings, which allow buyers to bid on items and sellers to set a minimum price for their products.
eBay has reached over 190 markets globally and united 134M active buyers worldwide. Its range of products varies from rare collectibles to new products from top brands.
eBay is ranked 134 out of 977 in Auctions and Marketplaces category
USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide
Companies Similar to eBay
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
ebay now sucks
just report to eBay headquarters (858) Six Four Four 2499 they will look into this as soon as they receive your reply.
eBay has absolutely gone so far on that pendulum towards the buyer that they have forgotten without sellers they have no product. Seller protection is literally a joke.
You really don’t have any recourse and you can take out all the way up to the sworn affidavit. It doesn’t matter matter at all, comes down to a tracking number and if it says delivered or not. The actual problem is you can speak to 20 different customer service representatives, and You will get different answers. I get they don’t trust me or my word.
The problem is with a company that large when I’m relying on them to tell me what to do I should be able to trust them.
That’s not the case. Sorry you had to go through that.
I absolutely agree. eBay actively encourages buyers to use the return policy with an INAD as a free for all.
They can guide me on 19 phone calls. I never received my bag back. I refunded the buyer two dollars. I was charged $66 in fees.
They’re already adding taxes and shipping into their percentage that they take. You have to advertise at whatever percentage to get Your item even viewed.
It’s insane, and most likely illegal. Yes, they really don’t care since their top executive is been indicted For intimidating someone who spoke out against them.
You are correct, way too many scammers on eBay now