eBay

Terrible customer service! I buy sell lots on this platform and have done for years.This isnt the first time I have been undoubtedly treated unfairly.I bought an item that I was informed by courier was going to be delivered late.The courier then posted a card that they had been holding my item at my local sorting office for about 14 days because the seller hadnt paid enough postage.The sorting office only holds items for 18 days so I immediately contacted seller and sent evidence with eBays recomended next steps which only the seller can apply as he made the transaction and held the receipt and I had paid him the £2.75 postage fee he asked for which I know is enough to get the small item delivered to me.Seller was uncooperative and refused to do anything.I immediately then contacted an eBay agent thinking that they would be holding my transaction money until delivery was proved tracking was successful so could refund me the £3.50 so I could pay courier to release and deliver my item as seller would not enquire about the problem and this as a buyer was all I was permitted to do and was essential as time was running out before my item got sent back to the unhelpful seller.(Could this be more sinister than just an arrogant, selfish and unhelpful human being?)The eBay agent seemed very helpful and said he understood every point of my problem to get my item that is legally mine and he would start by advising the seller to do the obvious and refund the £3.50 to me to pay the courier.The next day an eBay auto message informed me that the seller had updated tracking information which wasnt going to do anything and was the same tracking number we all had from the start and told us what we already knew and in 4 or 5 days if I hadnt received the item I could ask eBay to step in.I made the agent fully aware of the importance of time due to courier would be sending item back to seller before the procedure he set up could be of any use and that I had already complained about the same thing happening to me just last year.I was left with only one legal and sensible but still not ideal for me option, which was pay the courier charge because they had held the item for 17 days and on the 18th day they would send back to seller or to Ireland to be destroyed.The item was delivered to me 2 days later and with linked tracking in place eBay automatically ended the dispute of seller not paying the courier enough postage which as I now have the package was due to the seller packing a small lighter in a box that was much bigger and exceeded the couriers £2.75 dimensions limit which is commonly used and and has dimensional limits that accommodate any lighter including my one sent by the seller in a massive box.The item was a well used one described as good condition which must of pushed the sellers imagination when describing his listing so at about £17 + £2.75 postage I had already paid this wasnt the best value second hand lighter ever sold on eBay and now over half a day of my time and an unnecessary fee of £3.50 is a large percentage adding what must be about a fifth to the price I was promised and that was on the invoice sent to me by ebay all paid for at my expense and neither of which my responsibility.My next immediate move was to contact an eBay agent in my opinion a customer who is now owed compensation plus the £3.50 postage fee I paid which was the sellers responsibility under eBays advertised legally binding contract.I was under no illusions an knew that any requests for compensation would of been futile but informed agent of the payment I made of £3.50 due to seller flatly refusing to pay it or even enquire about it or even reply to my messages regarding the release of my item after his refusal and that I would like the money refunded to me from the payment I made for the item and the postage of my item.This simple request was a phone call that left me on hold 4 times, involved 2 agents and more time on hold waiting for a manager which I didnt request and that I was given no explanation for and ended with one of the agents taking me off hold and telling me that a manager wont be speaking to me but repeatedly asking me who had told me to pay the postage fee to the courier.I embarked on explaining this whole story to him again where I was repeatedly interrupted with the words I am not entitled to any refund until after the fourth time I was advised by the agent that I wasnt entitled to any refund he simply terminated the call without any warning or courtesies.I am now wondering with even more of my time unnecessarily taken, the rude manner i which I have been addressed by an organisation which has profited from me for many years and my money which may be being held illegally by the giant electronic sales company ebay whether compensation is such a disillusion after all?

What terrible terribly disappointed but I guess some of them is my fault I should do more research on the stuff I bought probably when you try to get a hold of me then you complain or try to get some satisfaction out of the purchase or try to return it. It's a nightmare I'm about a electric bike and it took me 3 hours to put it together and most of the fun of a video when they showing you how to put together it is not that's not detailed so now I put the bike together and I'm not getting no power and it's not working so. Do your research before you buy some piece by something now I am trying to file a claim to I'm thinking the bike is going to be a 21 speed but I get here and find out it's only a seven speed I would have never even bought the bike if it was something sweet love this is my second bike electric bike anyway I bought and when I looked at the picture of the old two if that's how you even say it it didn't have no pouch under the seat with a bunch of wires in it I definitely want the purchase the bike I'm totally dissatisfied this whole experience it's been a nightmare so far ain't nobody trying to reach out for me they reached out to me see if I can when I heard I got my bike but now that I told him I'm having problem with the bike now I'm not having no but I'm trying to reach out to me I don't even want to return the bike cuz I want to go through all the hassle I'd rather just have somebody tell me how to fix the bike I'll get my power to the bike go to if I don't care for somebody by the end of the day I'm filing the claim to try to get my money back cuz in the first place I will not bought the bike was no 21 speed and I wouldn't have bought it if it wasn't a bunch of wires on it the seat I don't even get what why the wires under the seat cuz when I bought my first electric bike they didn't have no wires under the seat I don't even get that which was a totem l I was satisfied with the totem my recommendation is do your research before you buy a buy anything on eBay but when you receive it then it's going to be too late and you have to go through all the hassle of fileing a claim and another thing I worked in a factory where we put stuff together like electrical stuff or whatever it looked like they would have tested it to make sure the mortar ran and the bike and the terrace been around or whatever before they sent it out that's another part I do not get I look like they would have tested it before I even mailed it out to me so it's easier I did something wrong and nobody's trying to reach out to me the correct the situation we highly appreciate it but I have not heard from nobody yet email me or text me when I heard when I received the bike and I woke up this morning seeing that and I told him I'm having problem with the bike and I have not heard from nobody yet and I also looking why the green one the only one with the pouch under the seat the other two colors or whatever don't have the pouch under the seat I didn't even noticed that there's a green wasn't wasn't my first choice I want the red one

I deleted this account that is up now still. 5 years ago, my normal account that I had, but with a different username, not the one showing now.

It's 'Trofrgo' or close to that; it ends in an 'o,' unlike the ghost account that's up now. This happened last time my laptop crashed. Then, when I restarted it, this old eBay account came up first. Why???

As you can see, I buy a lot of motorcycle stuff $$$. So, how do I get back on the account that I've used for the last 5 years??? The email for it is the same as the old account, so? fergusontroy604@***.com.

Anyway, I am done with eBay if you don't terminate the ghost account that has never been used in the last 5 years.

As you can see, my Visa debit card isn't even in the payment area, and there's no purchase history, and that's BS. Look at how much I buy; get rid of that old account and return my newer one.

i have an item of interest i have had for 20 yrs. it concerns chuck norris who has passed away recently.

i have his army fatigue he wore in the movie missing in action. it is authentic and i have had it for 20 yrs. it was given to me by my older brother before he passed away. he won it in a bidding auction for members of sag.

he became a member through the clint eastwood tennis classic down in monterey, calif., along with john wayne as a special guest since they both support handicapped war veterans. i was wondering if anyone else has anything that chuck wore on the movie set. the fatigue has a manacle hollywood prop included. it's been covered for protection, so it is in great condition, size medium that fit chuck.

you can see him wearing it while inside the chopper he was flying in. i noticed there isn't anything on the internet about what chuck was wearing. i'm 75 yrs old and my time is getting short too. i'm also a vietnam veteran with 2 tours.

i'd like to sell this item if it's possible. i tried to contact the family, but no answer. my brother had this item for a while and he gave it to me before he passed away.

the winning document is in one of the front pockets, so it is genuine. thank you for your time.

First of all, eBay suspended my account with no reason or explanation. And then allowed me to purchase items only to cancel my last order, which was for an iPhone, and they chose to keep the money I paid.

After calling five times, I was lied to and even hung up on twice. I was being completely nice during these conversations and never got rude or disrespectful. And yet, two agents just hung up on me. Two agents straight up lied, and the last one basically told me, 'Just wait; your phone will be there.' Even though I'd been in contact with the seller, who had forwarded me the email eBay sent stating they should cancel my order, and if it was already shipped, they should contact the shipper and try to stop the delivery.

Also, not to have any contact if I tried to reach out to them. Even though it clearly says on the eBay site to contact the seller.

First of all, eBay suspended my account with no reason or explanation. And then allowed me to purchase items only to cancel my last order, which was for an iPhone, and they chose to keep the money I paid.

After calling five times, I was lied to and even hung up on twice. I was being completely nice during these conversations and never got rude or disrespectful. And yet, two agents just hung up on me. Two agents straight up lied, and the last one basically told me, 'Just wait; your phone will be there.' Even though I'd been in contact with the seller, who had forwarded me the email eBay sent stating they should cancel my order, and if it was already shipped, they should contact the shipper and try to stop the delivery.

Also, not to have any contact if I tried to reach out to them. Even though it clearly says on the eBay site to contact the buyer.

So here I am, pissed and now broke. This is beyond disgusting and horrible customer service, as well as just flat-out straight-up rude service agents.

There was a listing for duck eggs, five for some amount, and then there was a fee of $16.50 for shipping. I only wanted three duck eggs, so we agreed upon the price of $31, which would cover the eggs plus the $16.50 for shipping.

She told me it was being shipped through USPS. I have messages and screenshots of this entire interaction. She then tells me she's overnighting it. I wake up in the morning to a link to some paradise shipping company I've never heard of, and when I enter my tracking number that she provided for me, it sends me to a link that says that I have to pay a $110 insurance fee that is refundable, but if you look at the fine details, there are several stipulations that give the company the right to not refund me or only partially refund me.

I don't think that that risk should lie on me.

She chose to use that shipping company, and it is nowhere listed on her listing on eBay. I read from top to bottom her entire policies, and none of them match up to even the names or locations she gave me!

I filed a case for an item that was not sent or delivered. It's confusing but, I had two orders from the same seller only two of four items arrived, the first order arrived in two separate boxes (Hence two different numbers) the other two cases never arrived here or was sent.

I contacted seller a few times and only responded once with item delivered, so I opened a case with eBay to explain it but, eBay closed case since the seller said it was delivered, but it was not, they never followed up with me!! I have the photos (See Photos) of the open case and invoice from AMAZON that shows only one case and one to follow, which it did, so two of four items arrived NOT the OTHER TWO!

This is VERY SLOPPY communication and service and of course I can't contact anyone in eBay by phone or EMAIL!!! So now I'm out $50 plus dollars and NO PRODUCT!

AI is killing eBay! It will be eBay's death!

The AI that is running eBay's platform is a total screwed-up mess! I have purchased from eBay for years. I bought several items from eBay this year. I have never had a problem or complaint about eBay till now.

It seems AI is running eBay's platform, and this is now a problem. I have seen thousands of complaints online regarding the problem with AI running eBay's platform. On 10/9/25, I ordered an AT&T telephone CL4940 from a seller on eBay. Then I discovered I could get the phone locally the same day, so I canceled the order.

eBay sent me the cancellation confirmation. Everything was okay. Then, on 10/20/25, I ordered a carburetor from an eBay seller. The carburetor got delivered; everything was fine.

Then I started getting emails from eBay stating they changed my password for fraud and security reasons, and I should reset it. Well, I did. Then I tried to log into my account, and it said it does not recognize my device. I should call this 1-800 number and give this code number.

I wasn't going to call some number I didn't know. So I contacted eBay through their online chat assistant. I got it to have an agent call me. The agent asked me questions to verify my identity, told me he'd fix the issue of me not being able to log into my account, and told me to wait a few minutes before logging in.

This then triggered an alert from a credit reporting agency because of eBay's questions to confirm my identity. So I waited until the next day because I wanted to order another item. I tried to log in; the same issue, it wanted me to reset the password. I did it, then it said it does not recognize my device.

I should call the 1-800 number and give it the code number. So I decided this was enough. I registered a new account with different information. On 11/5/25, I ordered a gasket kit from the new account from eBay seller ThinkNiceShop.

The gasket is to be delivered today. When I logged into this account on eBay to get my tracking information, I unchecked 'keep this device signed into my account.' I do not want my laptop permanently signed into my eBay account. I don't want it signed into any account. So because I did this, now I can't sign into the new account.

It says it does not recognize my device. So now, because of this AI issue, I can no longer log into my new or original account. I have never had this problem with eBay till they started using AI to monitor their platform. So now, because of this issue, I can't log into either account.

This is happening with buyer and seller accounts because of AI. If eBay does not fix their totally screwed-up AI issue, it will be their demise. Because it is not possible to contact eBay's CEO, I want him to know how bad this situation is with their messed-up AI. You have just lost a customer because of it!

Fix it! I don't want my devices permanently signed into an eBay account. I don't want alerts from credit agencies because of eBay checking my identity.

I don't want to call 1-800 numbers and talk to people I don't know to verify my identity! This is pure BS!