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What is your customer experience with eBay?

eBay Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • eBay has 2.0 star rating based on 19317 customer reviews. Consumers are mostly dissatisfied.

  • 19% of users would likely recommend eBay to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Good prices, Convenient.
    Cons: No customer service, Yes, Customer service.

View full overview ›

Media from reviews

eBay - My card won’t activate
eBay - You sent me too many of them and I can’t talk to anyone who has common senseeBay - You sent me too many of them and I can’t talk to anyone who has common... - Image 2EBay Closed My Case Despite Clear Evidence – First and Last Time Using the PlatformEBay Closed My Case Despite Clear Evidence – First and Last Time Using the... - Image 2EBay Closed My Case Despite Clear Evidence – First and Last Time Using the... - Image 3EBay Closed My Case Despite Clear Evidence – First and Last Time Using the... - Image 4
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Top eBay Reviews

Positive Review

"Request to return for a refund"

stars-rating stars-rating stars-rating stars-rating stars-rating

The issue is being handled through eBay and PayPal. We will know the outcome in a few days. Thank you User's recommendation: Keep shopping. Good service. I...

Critical Review

"My card won’t activate"

stars-rating stars-rating stars-rating stars-rating stars-rating

Card I bout wont activate went to store cvs tried to use it it wont work will not activate I want a refund cant get it need help this is ridiculous no one...

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Tierry F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Coral Gables, Florida

Resolved: File a Complaint Against eBay

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
File a Complaint Against eBay
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Updated by user Dec 07, 2024

I was so excited that BBC showed interest to help from being scammed by eBay.

Updated by user Nov 29, 2024

Company had not fixed the issue.

Updated by user Nov 29, 2024

No problem had been fixed and no refund had been provided. Needed to edit one of the facts.

Updated by user Nov 29, 2024

No full refund was received yet.

Updated by user Nov 29, 2024

Confident That BBC will take a step to help me get the FULL REFUND.

Updated by user Nov 29, 2024

Need to add proof of empty boxes received .

Updated by user Nov 29, 2024

Need to add proof of empty boxes received.

Updated by user Nov 29, 2024

Company fixed the issue and I have been provided with full refund. Impossible to attach proof of empty boxes and post office picture.

Updated by user Nov 29, 2024

eBay logo Thanks for your first purchase, Tierry! Your order is confirmed.View order details Browse deals Your order will ship to:Tierry Fanfan2961 Nw 13th AveMiami, 33142-**** FLUnited StatesEstimated delivery:Sat, Nov 02 - Tue, Nov 05Your order detailsWe’ve got your order and will let you know when it ships.

If your items are sent in different shipments, you’ll receive multiple shipping updates from us.New in Sealed Box Apple iPhone 13 PRO MAX A248* ***/512G 1TB Unlocked SmartphoneNew in Sealed Box Apple iPhone 13 PRO MAX A248* ***/512G 1TB Unlocked SmartphoneeBay Money Back Guarantee eBay Money Back GuaranteePrice:$912.99Item ID:395054****48Order number:18-1225*-***19Color:SilverStorage capacity:512gbSeller:onlineraveNX TECH TRADING COMPANY LIMITEDUnite 83 3 F Yau Lee CentreNo 45 Hoi Yuen Road Kwun Tong KlHongkong, 00000HK96.2% positive (888)Explore more from this sellerNew in Sealed Box Apple iPhone 13 PRO MAX A248* ***/512G 1TB Unlocked SmartphoneNew in Sealed Box Apple iPhone 13 PRO MAX A248* ***/512G 1TB Unlocked SmartphoneeBay Money Back Guarantee eBay Money Back GuaranteePrice:$835.99Item ID:395054****48Order number:18-1225*-***19Color:GraphiteStorage capacity:512gbSeller:onlineraveNX TECH TRADING COMPANY LIMITEDUnite 83 3 F Yau Lee CentreNo 45 Hoi Yuen Road Kwun Tong KlHongkong, 00000HK96.2% positive (888)Explore more from this sellerSponsored items to complement your purchaseThis is a picture of New in Sealed Box Apple…New in Sealed Box Apple…$730.33Buy it nowFree shippingThis is a picture of Life Waterproof Shock Du…POPULARLife Waterproof Shock Du…$17.99Buy it nowFree shippingOrder total:Subtotal (2 items)$1,748.98ShippingFreeSales tax$122.43Total charged to mastercard icon x -3380$1,871.41eBay Money Back Guarantee logoMoney Back GuaranteeWith the eBay Money Back Guarantee, we've got you covered. Receive your order or your money back – it's that easy.Learn moreYour eBay, your wayGet price drop alerts and track your orders with our top-rated app.Get the eBay app eBay Logoinstagram facebook XApp Store Play StoreEmail Reference ID: [#fda83e532f0e422492b0652d944d948a] Update your email preferences, unsubscribe or learn about account protection.If you have a question, contact us.

eBay Inc., 2025 Hamilton Avenue, San Jose, CA 95125, United States © 1995-**** eBay Inc. or its affiliates

Original review Nov 29, 2024
On October 30, 2024, I ordered two iPhones 13Pro Max from eBay for $1,871.41 then on November 1, 2024 my Citi Bank account was debited. On November 4th, 2024 they sent that package since I was in New York for my sister's memorial USPS left me a slip to pick up the package.

On November 5th, 2024, I went there to retrieve them it was two empty iPhones boxes that were mailed to me. Right inside the Post Office on 1799 NW 28th Street Allapattah, Miami FL 33142 I called eBay and made a report to claim a refund the next day Wednesday November 6th, 2024 an e-mail was sent to me to return the items received then on Friday I received another e-mail stated that the refund will be made to me on November 13th, 2024. So on November 17th, 2024, two other e-mails were sent to me one stated about suspended my account with eBay and the other stipulated that I did excessive abuse of customer protection that no refund will be made I did call and spoke to Kervin an eBay teammate claim who guaranteed me that as per the e-mail regarding the refund I have to wait until the given date November 13th, 2024. On November 20th, 2024, I called again then talked to Robert an eBay teammate who rudely emphasized that there will be no refund made to me if I did not the e-mail from from November 17th before hanged up the phone that I had to contact the seller myself which I did not have no contact located in Hong Kong named Onlinerave.

So last Wednesday the 20th I called again and spoke to Cassandra another eBay teammate who urged me to wait for a follow up e-mail from the seller until yesterday I called their system only gave me online option which impossible because they had suspended my account. I'm reaching out to BBC to file this complaint for my stolen money.
N-B I purchased other stuffs from eBay like two (2) Guaravera shirts one (1) pants, and on (1) loafers shoes under $50.00 all of them were received except for those two (2) new iPhones 13Pro Max for an huge amount of $1,871.41 till today my money is vanished leaving me a crucial financial situation.
View full review
Loss:
$1871
Pros:
  • Fair coverage
Cons:
  • No response

Preferred solution: Full refund

User's recommendation: None to eBay bebause It'S a Fraudulent Company.

Kimothy Hub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

My card won’t activate

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eBay - My card won’t activate

Card I bout wont activate went to store cvs tried to use it it wont work will not activate I want a refund cant get it need help this is ridiculous no one wants to speak all attomatic service because yall know yall do bad business

View full review
Amalya P Hhi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I used to be a long time customer. Now ebay has no trust no help policy

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I used to be a long time customer. Now ebay has no trust no help policy
Contains 1 confidential file for company representatives

I made my order and expected delivery time was shown between 8/29/23- 9/2/23. I have my small baby with me to travel and needed the mattress for her crib to spend a night in our new leased apartment.

It was long weekend . We ended up staying in hotel and spent $280 for 1 night only because it it was book at a very last second. So one small crib mattress that was supposedly to be delivered didnt arrive even after a day or 2 so we ended up to stay 2nd and 3 nd day in a hotel. I cam back home (old) and since it is state to state move we have arranged to permanently move in 2 weeks.

And have no clue if that item will stay there by then. ebay has no support at all and neither seller and nor ebay helped me with the issue. When I wanted to close my account the rep Rae was happily guided me how to close long term customer account. So RAE , the rep dont care about retaining customer relationship .

Stay away from EBAY.

This company is used to be a perfect place to purchase whatever you could find in any online market and I personally felt very protected but not NOW

Dont buy anything from the seller tailstories. The seller is not sending items on time and has no solution to offer.

Scammers. Please see the

View full review
Loss:
$36
Cons:
  • Ebay used to be a great company now i need to get away asapscammers

Preferred solution: Full refund

User's recommendation: Stay away from EBAY

5 comments
Guest

ebay now sucks

Guest

just report to eBay headquarters (858) Six Four Four 2499 they will look into this as soon as they receive your reply.

Guest

eBay has absolutely gone so far on that pendulum towards the buyer that they have forgotten without sellers they have no product. Seller protection is literally a joke.

You really don’t have any recourse and you can take out all the way up to the sworn affidavit. It doesn’t matter matter at all, comes down to a tracking number and if it says delivered or not. The actual problem is you can speak to 20 different customer service representatives, and You will get different answers. I get they don’t trust me or my word.

The problem is with a company that large when I’m relying on them to tell me what to do I should be able to trust them.

That’s not the case. Sorry you had to go through that.

Guest

I absolutely agree. eBay actively encourages buyers to use the return policy with an INAD as a free for all.

They can guide me on 19 phone calls. I never received my bag back. I refunded the buyer two dollars. I was charged $66 in fees.

They’re already adding taxes and shipping into their percentage that they take. You have to advertise at whatever percentage to get Your item even viewed.

It’s insane, and most likely illegal. Yes, they really don’t care since their top executive is been indicted For intimidating someone who spoke out against them.

Guest

You are correct, way too many scammers on eBay now

View more comments (4)
STACI F Dym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud

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Updated by user Mar 27, 2025

I PROVIDED ALL OF THE FACTS TO EBAY PRIOR. THEY HAVE ALLOWED THE BUYERS TO HARASS ME AND STILL HAVE MY FUNDS ON HOLD. THEY HAVE TAKEN ZERO ACTION TO PREVENT BUYER FRAUD OR PROTECT SELLERS

Original review Mar 27, 2025
Dear eBay Buyer Protection Team,
I am writing to formally report two fraudulent claims made against me by buyers on eBay regarding items sold in good faith. One claim involves a sealed Apple product, and the other concerns an Apple Series 7 blue open box watch.
Both buyers have made false claims about the condition of the items, which were shipped in the exact condition as described in the listings. Importantly, both items were received and handled by third-party courier services, not directly by the buyers themselves, which casts further doubt on the claims being made.
I have already reported both buyers to eBay, and I have evidence that their claims are fraudulent. I am also taking legal action to address this matter. Specifically, I have reported the cases to the U.S. Postal Inspection Service (USPIS), the Federal Trade Commission (FTC), the FBI, and the Internet Crime Complaint Center (IC3). Additionally, I have contacted the Dominican Republic Consulate as the third-party couriers involved are based in Miami, FL, and operated by Dominican Republic-based businesses.
Reporting the fraud to the following authorities:
U.S. Postal Inspection Service (USPIS) for mail fraud
Federal Trade Commission (FTC) for consumer fraud
Better Business Bureau (BBB) to escalate this issue
California Attorney General's Office for violations of consumer protection laws
Financial institutions and payment processors (PayPal, credit card companies)
Dominican Republic Consulate for international fraud assistance
Internet Crime Complaint Center (IC3) for online fraud
FBI - Internet Crime Division for cross-border fraud
Local police authorities in California for criminal investigation
Financial Crimes Enforcement Network (FinCEN) for fraudulent financial transactions
This fraudulent activity has caused significant harm to my business, and I have also escalated this issue to the President of the United States. I am fully committed to pursuing legal action against the buyers, and I am seeking eBay's support to resolve these claims.
Please note that I will not be directly resolving this matter with the buyers and will rely on eBay's legal department to assist in the appropriate resolution of these cases. I expect eBay to take action and assist in holding these buyers accountable for their fraudulent behavior.
Sincerely,
Staci Fahnestock
View full review
Loss:
$885
Pros:
  • Platform exposure
Cons:
  • No seller support charge fees on sales tax & shipping

Preferred solution: Full refund

pear l

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

EBay Closed My Case Despite Clear Evidence – First and Last Time Using the Platform

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EBay Closed My Case Despite Clear Evidence – First and Last Time Using the Platform
EBay Closed My Case Despite Clear Evidence – First and Last Time Using the... - Image 2
EBay Closed My Case Despite Clear Evidence – First and Last Time Using the... - Image 3
EBay Closed My Case Despite Clear Evidence – First and Last Time Using the... - Image 4

On May 3rd, I placed an order on eBay for two refrigerator door parts from a seller. On May 6th, I received the package, but only one item was inside.

The shipping label on the parcel clearly stated 1 piece, which confirms that only one item was sent.

I contacted the seller on the same day to report the issue, but received no response. On May 9th, I escalated the case through eBay and requested a refund for the missing item.

On May 18th, eBay closed the case, simply stating that the seller claimed the item was shipped. No further verification was done, and my refund request was denied without any review of the actual evidence despite the shipping label clearly proving the short shipment.

I find this kind of customer service absolutely unacceptable.

eBay failed to investigate properly, ignored obvious facts, and chose to blindly side with the seller. This was my first time using eBay and definitely the last.

View full review
Loss:
$4
Cons:
  • Everything about this company is a scam

Preferred solution: Apology

User's recommendation: Stay away from eBay

Juan A Esn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Devolución

eBay - Devolución
eBay - Devolución - Image 2

Tuve mala experiencia con una pieza que compré para mi camioneta se me quebró ya mero me volteaba la puse el mismo día se me quebró ahora necesito mi dinero

View full review
Loss:
$400

Preferred solution: Full refund

Anonymous
map-marker Clarks Summit, Pennsylvania

I've lost over $100 in the last 2, months as a buyer

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eBay - I've lost over $100 in the last 2, months as a buyer
eBay - I've lost over $100 in the last 2, months as a buyer - Image 2

In March, a FedEx "delivery" (yes I use the term loosely) guy dumped a package at the foot of our .8-mile-long, curving driveway, leaving it to be stolen by someone going by down at the road, and since it was up to the SELLER, NOT the person whose package was stolen, to do something about my getting my money back from FedEx, NOT them OR eBay, so: the seller got their money, eBay got THEIR money, FedEx got THEIR money, and I got NOTHING.This past month I have still been held back by serious illness, and when I didn't get the right thing from ANOTHER seller, I was supposed to send it back with the eBay mailing label and THEY were supposed to refund me - EBAY. You know what they did?

They CLOSED the return AFTER I had printed out the label, and they were supposed to WAIT. Obviously I printed it out immediately but it took about a week and a half to get it to the PO. Well, that damn seller doesn't accept returns - as I said, eBay was giving me THEIR "guarantee" - and now I'm out about $110 to people from whom I received NOTHING! Folks, I live on less than $1000 a month.

What would YOU do if you were as poor as I am? Just lose $110 and shrug it off? My advice is, don't bother trying to return anything from ANY seller on eBay, just hold onto it and sell it yourself. From now on, that's what I'm doing.

I've already given away enough free money.

I think I'm going to write headquarters with all of this, they need to be held accountable. The first photo is the thing that was paid for, sent back and now will be $56 in unfair profit for that seller, the second one is what was stolen, also paid for.

View full review

User's recommendation: Shop somewhere else

1 comment
Guest

It sounds like you need to use a FedEx location to pick up your items. You taking 10 days to even ship your return is all on you.

Lastly, at less than $1000 a month to live off of, you have no business ordering the junk pictured. It is ridiculous for you to tie any amount of money up ordering online.

Gene D Rax

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defensive tv stuck on logo tv light blinking remote blinking

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eBay - Defensive tv stuck on logo tv light blinking remote blinking
eBay - Defensive tv stuck on logo tv light blinking remote blinking - Image 2

send another tv that's working. remote blinking, tv light blinking, logo screen frozen, stuck on logo. I unplugged all night; didn't fix the problems.

View full review

Preferred solution: Send another tv

Edward W Ypk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven't received my package

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eBay - Haven't received my package

Amazon took the package back to their depot. They have an Amazon Hub box in front of the building.

We no longer have cameras at the front entrance.

Email or text letting me know that the package arrived. There is an Amazon Hub in front of the building.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Pla

STACI F Dym

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indio, California

Fraud

eBay - Fraud
Updated by user Mar 27, 2025

The eBay Community Unsubscribe8:03 PM (27 minutes ago)to meHello itissold123,You have received a private message in The eBay Community.Subject: Post Removed - LitigationFrom: kh-taylarieDate: 03-27-2025 08:02 PMTo manage your private message options, click here.Thanks for being a member of The eBay Community.The eBay Community TeamThe eBay Community sent this message to staci@***.com.

Original review Mar 27, 2025
Dear eBay Buyer Protection Team,
I am writing to formally report two fraudulent claims made against me by buyers on eBay regarding items sold in good faith. One claim involves a sealed Apple product, and the other concerns an Apple Series 7 blue open box watch.
Both buyers have made false claims about the condition of the items, which were shipped in the exact condition as described in the listings.

Importantly, both items were received and handled by third-party courier services, not directly by the buyers themselves, which casts further doubt on the claims being made.
I have already reported both buyers to eBay, and I have evidence that their claims are fraudulent. I am also taking legal action to address this matter. Specifically, I have reported the cases to the U.S. Postal Inspection Service (USPIS), Federal Trade Commission (FTC), FBI, and the Internet Crime Complaint Center (IC3).

Additionally, I have contacted the Dominican Republic Consulate as the third-party couriers involved are based in Miami, FL, and operated by Dominican Republic-based businesses.
Reporting the fraud to the following authorities:
U.S. Postal Inspection Service (USPIS) for mail fraud
Federal Trade Commission (FTC) for consumer fraud
Better Business Bureau (BBB) to escalate this issue
California Attorney Generals Office for violations of consumer protection laws
Financial institutions and payment processors (PayPal, credit card companies)
Dominican Republic Consulate for international fraud assistance
Internet Crime Complaint Center (IC3) for online fraud
FBI - Internet Crime Division for cross-border fraud
Local police authorities in California for criminal investigation
Financial Crimes Enforcement Network (FinCEN) for fraudulent financial transactions
This fraudulent activity has caused significant harm to my business, and I have also escalated this issue to the President of the United States.

I am fully committed to pursuing legal action against the buyers, and I am seeking eBays support to resolve these claims.
Please note that I will not be directly resolving this matter with the buyers and will rely on eBays legal department to assist in the appropriate resolution of these cases. I expect eBay to take action and assist in holding these buyers accountable for their fraudulent behavior.
Sincerely,
Staci Fahnestock
View full review
Pros:
  • Mostly great buyers ebay has a good platform
Cons:
  • Ebay does not support sellers
Resolved
Jacqueline R Hgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Resolved: I was scammed

eBay - I was scammed

I just bought electric shock game toy for adults and they sent a package that was broken and used so I can't use with new batteries I feel they dont want to sell the product cheap so I spent 25 dollars for the product and it did not go well the batteries where still the back of it it was used in dirty box I feel I want a brand new game for 25 dollars and please ship it right away so upset people want money for used products . I just feel if other countries have a problem with selling broke used products why charge so high for it thank you.

View full review

User's recommendation: Please ask them to ship you something new our your money back and stop thinking you can be rude

Resolved
Dori W Wqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: This item was delivered to wrong address

eBay - This item was delivered to wrong address

FedEx delivered to the wrong address. Checked the tracking number; they said it was a wrong number. Now it's lost.

View full review
Loss:
$50
Pros:
  • Great stuff
Cons:
  • Hard to get ahold of if you have problems

Preferred solution: Full refund

User's recommendation: I think it's a scam

Victor P Bhb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No llego mi pedido

eBay - No llego mi pedido

No ha llegado el pedido que hice, se ha tardado más de lo debido. Necesito saber cuándo va a llegar, ya que son piezas necesarias para mi auto.

View full review
Loss:
$20

Preferred solution: Que me llegue el pedido

User's recommendation: Los pedidos llegan a tiempo

Geronimo A Gdc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please I need my order or my items the rainbow fragrance scented please ask you to delivery’s the item thank you

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eBay - Please I need my order or my items the rainbow fragrance scented please ask you to...
eBay - Please I need my order or my items the rainbow fragrance scented please... - Image 2

I haven't received my order; this is the #21-1****-****, dated February 28, 2025, supposed to be delivered on March 7. Until now, I haven't received it yet.

View full review
Loss:
$90
Pros:
  • Then do refund
Cons:
  • Not a direct phone number

Preferred solution: Deliver product or service ordered

Auctions and Marketplaces Expert Talks

How to Shop Online Safely | Online Shopping Tips

How to Shop Online Safely | Online Shopping Tips

May 28, 2021

How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.

Read full article
Nathan Grant
Nathan Grant

Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.

Ernest M Flf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hello, my name is Ernest. I have a Mac McCullough. Ricky monkey Mac 2816 Weed whacker that knees a copper raider in a jet to it. Please call me back at area code 313850****. Thank you have a blessed d

eBay - Hello, my name is Ernest. I have a Mac McCullough. Ricky monkey Mac 2816 Weed...

Hi, my name is Ernest. I have a McC McCullough MAC 2816 weed whacker.

That means a jet and a cooperator.

Please give me a call at Erica 313-850-**** as soon as you get this message. Thank you and have a blessed day.

View full review

Preferred solution: I will Like to Buy parts Such A jet and a cooperator for my Mac 2816 Mccullough weed wrecker

Leonard L Ofm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

eBay - Return

The item is too small ! I would like to get a refund please ! Can you guys give me a refund please ?

View full review
Cons:
  • Hard to access to customers service

Preferred solution: Full refund

Mia C Lev

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud!

eBay - Fraud!
Updated by user Apr 13, 2025

They seller never answered my messages and ebay said even though the item was backed by the Ebay money back guarantee that they could not refund it either. A HUGE disappointment

Original review Mar 29, 2025
I purchased a Gucci bag from eBay. The seller was fashioncompassion.

There was a video explaining how they make sure the bags are authentic to watch, so of course, I thought this would be a preloved authentic Gucci purse. I received this fake plastic purse that looked like it was bought from Chinatown, so I reached out to the seller, and he or she said they would issue a refund, only to close the case 4 days later and stopped responding to my messages. I had to make 3 calls to eBay customer service and spoke with a supervisor named Marisa, who basically told me to reach back out to the seller, who I explained would not respond to the previous messages, which was why I had to contact eBay in the first place.

This item was backed by eBay's money-back guarantee, and it has now been close to a month, and I am stuck with this plastic dollar store purse and no response from fashioncompassion. I deleted the app after 4 years and will only be shopping Amazon going forward.
View full review
Loss:
$280
Pros:
  • Some of the merchandise is reasonably priced
Cons:
  • Dont follow through in their guarantee

Preferred solution: Full refund

User's recommendation: DO NOT SHOP WITH FASHIONCOMPASSION OR EBAY

About

Related Companies

Ebay Australia, StubHub, Gumtree, Ebay Canada, Ebay Ireland

Summary

eBay is an online platform that enables individuals and businesses to sell and buy goods and services through a vast network of auctions and online sales. In 1995, eBay founder Pierre Omidyar launched AuctionWeb, designed to facilitate peer-to-peer auctions, which quickly grew to one of the biggest online marketplaces connecting buyers and sellers worldwide.

The company aims to connect people and create communities to ensure everyone can access economic opportunity. eBay is known for its auction-style listings, which allow buyers to bid on items and sellers to set a minimum price for their products.

eBay has reached over 190 markets globally and united 134M active buyers worldwide. Its range of products varies from rare collectibles to new products from top brands.

eBay reviews and complaints

eBay is ranked 134 out of 977 in Auctions and Marketplaces category

Area Served

USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide

Payment Methods

PayPalVISAMasterCardAmerican ExpressDiscover

eBay FAQs

Winnie Murugi
PissedConsumer Reporter

eBay is an online marketplace that allows users from all over the world to buy or sell new or second-hand items. To purchase the item people can choose to ‘buy it now’ at a displayed price or bid for the item in an online auction.

eBay FAQs

To sell on eBay, a user should register an account, list items under the appropriate category, add high-quality pictures, give an accurate description of the item, set a listing price and auction duration. To receive a payment from customer purchases, you should add a payment method in your Account Settings.

eBay takes a percentage of the sale price of almost any item you successfully sell, ranging from 1.5% to 15%. There can be an extra charge if your buyer pays via PayPal. eBay may also take the insertion fee depending on the minimum opening bid or your reserve price.

To start a cancellation request, you should find the order you want to cancel in the Purchase history in your account, select the ‘More actions’ dropdown menu, and click on ‘Cancel this order’. Cancellation is possible for the purchases made within the last hour and if the seller has not yet shipped them.

To delete an eBay account, you should click on the ‘Close My Account’ link in your eBay profile, fill out the form and submit it. The account can be deleted if you owe no fees, your account balance is at zero, and you have no bids still in play.

If you made an order within the last hour, navigate to “Purchase history”, find the order you wish to cancel, follow “More actions” in the dropdown menu, click “Cancel this order”, and select “Submit”. After your request is sent to the seller, they will accept or decline within 3 calendar days.
To cancel an offer on eBay if you made it more than an hour ago, do the same stages, but after following “More actions”, select “Contact seller”, follow “Request to cancel this order” and “Contact the seller”, after which explain the seller your reason for cancellation, and click “Send”.

eBay selling fees are a percentage of the total amount of the sale + a per order fee. If you have orders $10.00 or less, you should pay $0.30. The per order fee for orders over $10.00 is $0.40.

eBay was founded by a computer programmer, Pierre Omidyar, in 1995. Now this is a publicly traded company owned by Vanguard Group, BlackRock, and other of its shareholders.

If you have a buyer you don’t want to deal with anymore, you can block them with the following simple actions: navigate to the top of Seller’s hub, click “Help & Contact”, choose “Selling”, scroll down to “Blocking a buyer on eBay”, follow the “Block bidders and buyers”, type in the user ID of the buyer, and click “Submit”.

On the eBay official site pay attention to the search bar, follow “Advanced” next to the “Search” button, scroll down the page, enter the ID in the “Sellers” block, and click on the “Search” button.

If you want to sell unwanted items from your home, earn money, or start your business but don’t want to how to sell on eBay, first sign up if you haven’t an account yet. Follow “start selling” in the “Sell” block at the bottom of the official company website, learn more about selling, click on the “List an item” button, and follow the further prompts.

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