We bought a convertible roof from these people through eBay, it arrived fairly quickly so thought all good.Unfortunately, the window is coming away from the roof less than 3 months after fitting & despite having a "6 year warranty" the supplier refuses to do anything about this & says it's all because of how it was fitted.
It had been fitted by a professional, and after having the roof looked at by an independent company, we know that the roof has a manufacturing defect (i.e. the window was not properly bonded to the roof). The supplier actually said that how could they be expected to do anything if the roof had been fitted for 3 months? - What about the 6 YEAR WARRANTY?
The supplier kept going on about the retainers - in this case, the retainers are nowhere near the part of the roof that is coming apart, and the roof is not under stress. If that had been the case, there would be plastic on the roof material, or there would be roof material on the plastic. The supplier also alleges that the material is Haartz Stayfast® - it is NOT - it is much thinner material and does not have the quality. We cannot use eBay for refund as it's over 30 days (also not able to change feedback).
We cannot use PayPal as the problem was not the payment; and we cannot get help from the Credit Card company, as it was also not to do with payment.This means that we are down by not only the full cost of the roof, but the cost of having it fitted professionally (which cost more than the roof!) To sum it up, the supplier has extremely bad customer service and I would never recommend buying from them.
Review about: Ez On Auto Tops Car Convertible Top.
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Lack of customer service and refusal to honour warranty.