Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
1 comment

Insured a package on eBay, it got damaged in transit.

eBay have an electronic link claim form, it is the only way to claim.

This link is not operational and has not been for two weeks.

The ebay service reps misled me both on the phone and by email without confirmation from the insurers that the only way to claim was via eBay site.

I got eBay agency number and reported them to the California Insurance regulator.

After 5 attempt I had completely run out of patient with eBay phone and email system and people who had no idea what they were talking about. They will do or say anything other than admit eBay are responsible.

I have asked the regulators to revoke eBays insurance agents license. Anyone with similar issues please report them to California Insurance regulators.

Reason of review: Damaged or defective.

Monetary Loss: $400.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Jul 09.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Please comment if you have encountered this issue and report to California Department of Insurance Regulators.

You May Also Like