Betcha never heard this one yet.I am a buyer and a seller on eBay.
Yes, eBay always favors the Buyer regardless of the circumstances then they do not have to use their Buyer Protection program. Here's the scenario. I am the buyer of two small tin friction cars. I pay immediately.
THIS IS ALL A BUYER NEEDS TO DO. THE SELLER MUST LEAVE THEM A POSITIVE FEEDBACK. But listen to what this seller did to me. The two items weighed under 15 oz and I was charged over $10 to have it mailed.
I know how much it cost; I can read and I agreed to it. But the shipping was too high. My feedback: "Everything was perfect except the shipping was too high". Seller feedback: "Buyer COMPLAINED that shipping was too high and it actually cost that much to mail the package." I do not dispute that she used a USPS medium size box to ship these items and the cost is right there; I have no complaints about how she shipped the item, just that it cost too much.
When I contacted her to ask how could she leave me a positive feedback and negative comments she said, "I want everyone to know who they're dealing with!" Okay. So I emailed her back and explained why the postage was too high and as a seller with 800 positive feedback had good luck re-using boxes, bubble envelopes, packing that others have used to ship me items. I was suspended as the Buyer for 3 days. When I called their customer service the guy said he had never seen this before and it must be a mistake.
I get transferred to disputes with this guy's summary that I am the one who had the negative feedback removed and should not have gotten a 3 day suspension. But then I get the person who can only say over and over again, "I don't know why you got this suspension. You used profanity. The suspension will not be removed." I told her neither me or the seller used profanity and did they even read the email?
Have a supervisor call me. Supervisor calls me back in 15 minutes and asks how can he help me?! Really, Daniel? I've been on the phone for an hour.
He apologizes because his department is overwhelmed with calls?! Not something a smart supervisor would have said, but okay. I explain the same story a third time and Daniel says he will call me back. 10 minutes later he calls me back and says the suspension will stay and it had nothing to do with the transaction?!
WHAT?!?! I was suspended as both a buyer and a seller for 3 days. I make $100/day average. I filed with the BBB, AG and sent the same information to eBay Corporate HQ.
The Corporate HQ email was non-deliverable and I got notice that it was never received by them. Just for the heck of it, I decide to see if I can re-list an item that did not sell for charity. What pops up when I try to re-list it? "You are suspended for 14 days for violations to eBay policies.
This has nothing to do with your transaction". Can anyone here top this story?! Suspended a Buyer for leaving honest feedback. The seller's negative comment and feedback was removed.
I am punished for letting eBay know about it.
Biggest SNAFU I've ever seen!Ruby Lane here I come!!
Reason of review: Poor customer service.
Monetary Loss: $1400.
Preferred solution: I want a full refund or $1,400 in credit to pay fees. I make $100/day x 14 days..
I liked: Good sellers and buyers, Good vendors with accurate descriptions and products, Variey of merchandise, I like quality.
I didn't like: Being treated like dirt, Very poor sellers who feel they can do whatever they like, Deception practices, Ebay management lying to me about refund, Customer service.