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2.5
Details
Insured a package on eBay, it got damaged in transit. eBay have an electronic link claim form, it is the only way to claim. This link is not operational and has not been for two weeks. The ebay service reps misled me both on the phone and by email without confirmation...
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1 comment
Skylyn
#1516050

Please comment if you have encountered this issue and report to California Department of Insurance Regulators.

Review
#1299182 Review #1299182 is a subjective opinion of poster.
Product
Ebay Website
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Full refund
Tags
  • Shipping
  • Electronic Links

Total BS, won't repair my phone | Huawei

2.2
Details
I bought an honor 9 at launch but it lost mobile signal about 2 months ago when the phone was about 5 months old. So I contacted support to arrange a warranty repair they sent me a pack to send them the phone. The A week later I got a letter from them saying they won't repair the phone as its not covered by the warranty due to buying it through a company via ebay even though I had already contacted there support team to check it would be covered when I bought it. There support department can't even tell me whats up with the phone and now won't return it until I pay them for the return of a broken phone. Would never buy from them again. Useless company.
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Review
#1150631 Review #1150631 is a subjective opinion of poster.
Product
Ebay Website
Pros
  • Phone when it worked
Cons
  • Upset and unhappy customer
  • Poor customer service when having a probem with their product
Reason of review
Warranty issue
Loss
$400
Preferred solution
Repair the phone
Tags
  • Warranty Service Poor
1.5
Details
I used the "ebay product catalog" which ebay consistently encourages on most listings. The buyer was happy EXCEPT that the keyboard was not backlit(not available on this model). Lo and behold the "ebay product" catalog was INCORRECT ... { the ebay "product catalog",...
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1 comment
Anonymous
#1297697

I won't sell on ebay again. I been screwed when I used their shipping quotes.

The post office shipment is paid for when you print the shipping label. Unknown to me, the Fed Ex label is just a quote and is not paid for until Fed Ex OK's it after delivery. My original quote was $16.75, the charge was $40.05 and is automatically paid for by Pay Pal with out the seller OKing the charge first. Never again EBAY SUCKS!!

This first time I was screwed by Ebay was by there list & sell 5 items in two weeks for $40 credit, after doing so I received nothing. Both times I was told to pound sand by there complaint dept.

Never again EBAY SUCKS!!

Review
#1014414 Review #1014414 is a subjective opinion of poster.
Product
Ebay Website
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • Unethical policy

Blocking unwanted messages | Ebay

3.3
Details
At 54 I just started using ebay before the holidays. I had bought several items and spent over 3k when ebay gave me 5 listings with no sellers fee. Great sold a few items and made money. Spent more money. Found this to be something I enjoyed. Twice and this being the second time I had problems with messaging from people making offers on buy it now listings. I see no problem with this except some people have nothing to do so they look to aggravate on ebay messaging. 45.7 gram chain 10k gold chain. buy for $1145 should not be getting offers of $550 when it's worth $750 in scrap. Tried blocking which is a long process that I must have done wrong because kept getting messages. Call CS only to wait 15+ min. Should be the simplest thing to block annoying people. Post runs out tonight and I spent over $835 yesterday so once transactions are complete. I just won't use again. Hey ebay you have people chasing off good customers. Make it one shot. I should be able to click on a message and it's user and block. I'm sure multi billion $$ company could make this simple. Bet if you could make $1 per block it be simple.
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Review
#1012252 Review #1012252 is a subjective opinion of poster.
Product
Ebay Website
Pros
  • Variety and pleasant exchanges with many ebayers
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Site Manageability

EBay turns pro-seller

2.9
Details
I have been an active eBay customer since 1999, buying everything from clothing to jewelry to a lapidary shop and a top-of-the-line laptop and computer system. My last purchase was just a pair of Ugg slippers, but they were sized differently than they were marked. When I asked eBay and the seller to return them, they refused because they said the slippers were marked with the right size, even though they didn't fit. Thus I have terminated my relationship with eBay because their buyer protection is no longer effective. This is unfortunate because I have had very few returns, and bought many purchases that I enjoyed. But if eBay has changed its policy on returns, it no longer protects buyers and I'm out of eBay.
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Review
#956093 Review #956093 is a subjective opinion of poster.
Product
Ebay Website
Pros
  • Variety of available products
Cons
  • This experience with customer service and the seller
Reason of review
Return, Exchange or Cancellation Policy
Loss
$54
Preferred solution
Full refund
Tags
  • Return Practices

New search engine wont allow search of catagories, just specific items | Ebay in Los Angeles, California

1.8
Details
You can no longer search categories for good deals. you can only search specific sections of categories. I used to search , Musical Instruments or Professional audio. but now you cant search the whole category. only El Guitar, or acoustic treatments, or speakers. but you cant search Pro audio. WTF. If I cant search, I wont buy. you wont make any more money. you have made your search engine useless, and ebay obsolete hope you get it together soon Get it Ebay? Pissed Consumer Granada Hills California
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Review
#894623 Review #894623 is a subjective opinion of poster.
Product
Ebay Website
Cons
  • New search engine
Reason of review
new search engine
Tags
  • Ebay Search Engine

Ebay / Allow Zing-Vogue to advertise 3 year warranties that they wont uphold

2.7
Details
Hi, I purchased 12 bulbs from the above company through the ebay website. Despite only using them in 2 lamps in 10 months all 12 bulbs have failed. I contacted the company who refuse to respond so I contacted ebay who are not interested and were going to give me the company address / direct email contact details for the company who I purchased them from to see if "I CAN SORT IT"!! The company who I purchased them from has also blocked me from purchasing anything else from them as I was going to purchase 1 bulb so I could post feedback to warn others from purchasing them which I couldn't do sadly!! I told ebay that they have seen all the correspondence I have sent and that the company refuses to email back and that they are FALSE ADVERTISING GUARANTEES!! Ebay still says there is nothing they can do and advised me to contact trading standards!! "I PROMPTLY LET THEM KNOW THAT THEY CANT DO ANYTHING FOR COMPANIES OUTSIDE THE UK"!! Who actually runs and controls ebay as it seems they are powerless to support customers and that the business get away with anything......!! ALSO!! I have just seen on RIP OFF BRITAIN today that a company I purchased 2 carbon monoxide detectors from are fake items!! NOW EBAY SAY THEY WILL CONTACT THE COMPANY!! Lets see if either issue is resolved............I wont hold my breath!! DO NOT BUY ANYTHING ELECTRICAL FROM BUSINESSES OUTSIDE THE UK AS YOU HAVE NO BUYER PROTECTION!! Regards David
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Review
#740835 Review #740835 is a subjective opinion of poster.
Product
Ebay Website
Cons
  • No proper buyer protection
  • No support for dodgy sellers
Reason of review
Warranty issue
Loss
$35
Preferred solution
Full refund

Ebay - Website Review from Wilkes Barre, Pennsylvania

1.0
Details
spoke with account manager Rick, and basically ebay will favor buyer! we sold a watch to mk.pk he got it but the *** wasnt happy. we gave partial refund if $20 but he never accepted the money this guy cried, they told him to keep the watch and gave him $66 back. per ebay website, you ARE allowed to appeal, but Rick wont grant us an appeal! this guy mk.pk gets to keep watch, money back and we still have to pay monthly fees. BS
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Review
#682925 Review #682925 is a subjective opinion of poster.
Product
Ebay Website
Reason of review
Order processing issue

Ebay didn't update item status and I lost on an item

I was on Ebay looking to purchase a Qanba fight stick to use for fighting video game tournaments. I found a very nice one (limited edition and over $200 brand new) for $90 and free shipping. It had one bid, up from the start of $87, but no other watchers. So I clicked watch and decided to wait until the last minute to swoop in and win. This was on a Saturday after a tournament. The item ended on Thursday. Come Thursday, around 8:30ish, the item is about 5 minutes from ending. I went to the bid page and put $91, waiting until the last minute to bid. Since I'm on my phone and not at a computer I know it'll take a few seconds to go through. I place my bid with about 30 seconds left, and I'm alerted that I've been outbid, with no time left to enter a higher price. Turns out, the other guy bid $92 on Monday afternoon. I'd checked back everyday since I found it, and the price never changed. I contacted Ebay about the issue and they said it was a coding error in the app, even though it didn't change on their website either. I've never been more pissed at Ebay after using their site since I was 16
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2 comments
Anonymous
#965396

That can happen if the person puts in a bid for more than the $90. Auction have bid increments of 50 cents or $1, but if you put say $100..any bids that come in under that you will automatically be outbid...That may be what happened. Sorry you missed out on the item.

Anonymous
#961531

maybe don't snipe next time. as a seller, sniping makes it impossible to list anything in auction format.

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Review
#610846 Review #610846 is a subjective opinion of poster.
Product
Ebay Website
Reason of review
Order processing issue

Contact Ebay Customer Service

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United States
Phone:
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Ebay reviews
EBAY & SOME SELLERS WILL DO ANYTHING TO MAKE MONEY ANYWAY THEY CAN EVEN BY SUPPORTING KNOWN SCAMMERS
EBAY & SOME SELLERS WILL DO ANYTHING TO MAKE MONEY ANYWAY THEY CAN EVEN BY SUPPORTING KNOWN SCAMMERS
EBAY & SOME SELLERS WILL DO ANYTHING TO MAKE MONEY ANYWAY THEY CAN EVEN BY SUPPORTING KNOWN SCAMMERS

Update by user Apr 03, 2015

Please note the documents that are uploaded to this post from Feedbacks of sellers & what they have been told to do by EBAY.

Go to You Tube look for the "Green Snakes" type in GE Capital Retail Pay Pal & view the clip along with reading statements from a "GE Capital Ret...

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4 comments
Anonymous
#1442537

They probably leave positive feedback because they know if they leave negative feedback they will get it themselves as a retaliation. This is literally speculation but I believe that's what's going on here. People need to keep their own reputations.

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Review
#602273 Review #602273 is a subjective opinion of poster.
Product
Ebay Website
Reason of review
Bad quality