Taos, New Mexico
Not resolved

I am a teacher and I have been working on a 6-month project to bring a new class to our local public school. I had purchased from this seller tlj_emporium (aka: Tammy Jensen) before and had no issues with the 18 Refractory Bricks they sent me. I wasn't worried about purchasing more because they discounted me and the bricks came with no damage. Also, they told me that if there were damaged bricks and it was because of them packaging improperly, that they would send replacements. Well I ordered double the last order and almost all the bricks (23 out of 36) were broken and/or unusable. I went ahead (to be nice) and sent them money to cover reshipping of the replacement bricks. Well now they refuse to do anything unless I pay to send them back and pay them to reship me the replacements. And they tried to trick me out of the money I had sent them to pay for shipping the new bricks.

They specifically said:

We will replace the bricks in the event they were damaged due to our packing

The first box they sent had each brick separately protected with cardboard reinforcements so they were not touching each other and so they would hold up to bring shipped across country. The next two boxes sent had these VERY fragile bricks stacked on top of each other and with no protection between each other. They would have broken if they were set down on a table without the person treating them as if they were a box full of lightbulbs.

I am now responsible for paying back the school all of the money used to fund the project ($3500 to be exact) from the PTA. And I will lose my job.

They knew my situation and said they will not do anything unless I send them the broken bricks and then pay for the shipping of the replacement bricks back to me. And to get them to even agree to that was hours and hours of back and forth. They knew my time frame and that I only had so much time to compete this and they agreed to send me replacements on their dime if it was their fault. They not only didn't protect the boxes but used a different service because they said it was "cheaper" and failed to tell me that there was only a $10 difference. This order was $200+ and all I got was two boxes of broken bricks. I honestly think they sent these bricks already broken to me so they could rip me off. They are one of those Sellers that won't accept anything less than a penny of what they asked if they were selling a $250,000 car. And they will fight you for every last penny. It took me 4 hours to get them to refund me the extra money I sent them for the replacements that I thought they were going to send because they gave me their word. And I sent them that money to try and help them out because I knew that these broken bricks would cause them loss to replace. After they refused to keep their word, it seemed more and more like they sent these bricks to me like this so they could get rid of them and leave me screwed. They were responsible for the shipping back of the replacements and the replacements (like they said).

I made a whole album on Picasa with detailed pictures of all the busted bricks and they still didn't care.

Their PayPal: jensenemporium@att.net

Review about: Refractory Alumina Bricks.

Review #506405 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $250
Preferred solution Not specified

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LOL LOL LOL LOL LOL, HA,HA, HA,HA, The government as a hard enough trouble protecting our border line down here in NM to worry about a box of brick !!!!!! You people are Funny Keep Going!!! LOL LOL LOL HA HA HA HA
Whoops! our
We do not care if you do or don't remove your posting on this site or others, it's a free country.Having said that, what you have just posted and giving us an ultimatum is Extortion and is a criminal offense. You don't get it, we are trying to work this out for you, not so you will remove the bashing from this site or because you are trying to scare us by hazardous material or the make-believe postmaster. We are not going to send you replacement brick, so keep you appointment with the postmaster and file your complaint, just remember you purchased and paid the shipping and received the packages which makes you just as guilty if laws were broken. Do you really think people are ***. Sorry we could not work this out. Are correspondence are done, We will be turning this over to are legal department. Thank You Tammy J
to MAKING _THINGS _RIGHT Taos, New Mexico, United States #839724
Posting factual information on the internet is not against the law. Unless you live in another country.
I have factual proof of every single thing I have said. Which is why I am not afraid of your threats.
I will state here so everyone can see that I will no longer be accepting a solution to this situation. I am going to be taking legal action and my family's (in-laws) attorney will now be directly dealing with anything concerning this. I will be flying to California next week with accompanying documents from Federal and State complaints against you. I am already at the Post Office Waiting for HazMAT to arrive and follow me back our house.
Local and Federal complaints have been filed already by the post master here and you will be hearing from my attorneys (one fed, one state) very soon.
In have already explained my story to the police and a federal police officer here. They said that as long as I have proof of the damage, these reports, and all of the email, eBay messages and any other communications saved, that I can file complaints anywhere on the interent , as many times as I want and for as long as I want. I can post anything (including feelings) on any truthful matter (especially that I am a part of and am witness to) anywhere I want and as long as I want. Unless the information is copyrighted or been sealed by a sector of the goverment. I am protected by the First Amendment and the "The Free Press Clause" and can stand behind it. These are my sole opinions
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Some of you guys are really grasping at straws with the hazardous material claims.
Yes, they contain crystalline silica. It's also in your concrete floors/walls, kitchen and bath counter tops, floor tiles, sand at the beach and countless other items. Grind or smash any of these items up and they produce the same small health hazard.
If the bricks were crushed into a powder and sweeping was required, they recommend a dust suppressant. I'm also sure the dust suppressant used will have an MSDS too.
If I were to send someone a TV, do I need a hazardous warning and MSDS sheet included with it? After all, there are certain components inside that contain crystalline silica along with other hazards such as oil in the capacitors.
to Ricochet-Rabbit #839707
The Crystalline Silica is only about 5% of the issue when it comes to bricks like these. I have dealt with them many times. It is the other raw materials that combined can cause serious injury and or death. Fused, Hydrated, Calcined and any other type or mixture of Alumina Oxide is the real danger. And where they leak out during travel is even more of a concern. With the machinery, cars, and planes we use in the Postal Service, this could cause disasters, explosions. And could be spread through other mail in a way we wouldn't be able to detect. Then a package gets dropped off at place where they also process chemical or materials and mixes in with there broken or leaking boxes. You know what I mean. Although the Silica is an issue and is dangerous, it is the chemistry and mixture of the materials that pose a threat. Most importantly the processed alumina oxides and binders (phosphates, leads, etc).
You are right. But a TV doesn't contain billions of tiny particles (many microscopic and can be passed through a filter). And the Aluminum Oxides, Calcines Aluminas and most importantly the Fused Alumina and Hydrates are the the most dangerous parts of these bricks. The silica is hazardous, but nothing like the rest. If a semi full of a few tons of TVs crashes off of a bridge into a lake, that is very very bad and the lake would be deemed polluted for cleanup. But if a semi full of these bricks did the same, well the outcome could be 100 times worse. A wreck like this would be
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Thank you for your concern, but like we mention before, alumina is not a hazardous material. We are not just some person selling refractory on eBay that purchased it at a yard sale. We have been in the business for 30 years, and yes there are some kiln refractory and fiber board that is hazardous, this is not. We attend yearly training on Hazardous Materials which include MSDS training, MSDS are in the process of being standardized. Anyone can get a MSDS for alumina online. We have a company and we ship a lot of different material around the world, so we have to be trained in export compliance also. Thank you again for your concern and advice cal_postmaster4 in Albuquerque NM. As far as the situation with Jenny, she will have to return the broken brick for a refund. We are going to contact the post office in Taos NM and file a claim, maybe she can get money's back on the damaged shipments. We will supply the post office with photos, we record all packaging of shipments for this reason.
Thank You, Tammy J
Alumina is a hazardous material in its raw state and must be accompanied by an MSDS. I was wrong about the having to let the Post Office know before you ship it (for some states). But alumina in its raw form or in a simple bonded form must carry its MSDS material sheet. I just made a phone call and confirmed this Federal Law.
I have to been to conferences concerning hazardous materials and waste. At least once a month over the past ten years. I know what I know when it comes to the United States Postal Service. I am sorry to inform you, but I have seen and dealt with situations that were exactly the same in nature as this one.
What I said was the possibilities.
What it comes down to is if you are willing to make things right with this person and tale care of your customers.
She paid for something that she received in a state that was not her fault, or yours. But because she could not right then and there trade them in and get replacements from USPS or you with out having ri fork out even more money, well that is just not right.
Even though you didn't break the bricks, the packaging was hurried it sound like and was not insured to reflect the parcel's value. The value meaning the price it would cost to replace the items from anyone selling the items at a fair price. And because of this, I do not think it is fair for her to have to fork out anymore and have to chance anything. Send her the replacements, she sends you back he broken bricks, everybody wins. She
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Rocklin, California, United States #839517
Whoops, Manager
to MAKING_THINGS_RIGHT Albuquerque, New Mexico, United States #839588
*** TJ Emporium and Jenny ***
I would first like to say that I feel for you both. Both of you should have done a lot of things differently. And I do not mean to attack anyone by posting this, I am only stating the Facts here.
I am confirming the information about the information concerning Hazardous Materials and MSDS Paperwork that another user had posted. It is against the law for anyone to send or transport anything that contains hazardous materials. I am unsure the exact location of this eBay Seller, but if this Seller is based in or sending these materials from within the state of California then they have a lot more to worry about then just the USPS Federal Laws and the GSA. California requires anyone sending or transporting hazardous materials like these to also attach a California Warning for the box because it "contains chemicals known to the state of California to cause cancer, birth defects,..." and so on. I am sure you have seen many of these labels on things. California is so anal about these that they are required to be on things that are barely an issue. If there was no MSDS then I am sure there was no California Warning labels. And because these were sent out of California and transported through the state of California they would have been required By Law.
*USPS Stuff- They need to have the MSDS sheets in them in the event of an accident. Broken boxes resulting in chemical spills or leaking of chemical powders (as in your case) are hazardous and
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