Taos, New Mexico
Not resolved
36 comments

I am a teacher and I have been working on a 6-month project to bring a new class to our local public school. I had purchased from this seller tlj_emporium (aka: Tammy Jensen) before and had no issues with the 18 Refractory Bricks they sent me. I wasn't worried about purchasing more because they discounted me and the bricks came with no damage. Also, they told me that if there were damaged bricks and it was because of them packaging improperly, that they would send replacements. Well I ordered double the last order and almost all the bricks (23 out of 36) were broken and/or unusable. I went ahead (to be nice) and sent them money to cover reshipping of the replacement bricks. Well now they refuse to do anything unless I pay to send them back and pay them to reship me the replacements. And they tried to trick me out of the money I had sent them to pay for shipping the new bricks.

They specifically said:

We will replace the bricks in the event they were damaged due to our packing

The first box they sent had each brick separately protected with cardboard reinforcements so they were not touching each other and so they would hold up to bring shipped across country. The next two boxes sent had these VERY fragile bricks stacked on top of each other and with no protection between each other. They would have broken if they were set down on a table without the person treating them as if they were a box full of lightbulbs.

I am now responsible for paying back the school all of the money used to fund the project ($3500 to be exact) from the PTA. And I will lose my job.

They knew my situation and said they will not do anything unless I send them the broken bricks and then pay for the shipping of the replacement bricks back to me. And to get them to even agree to that was hours and hours of back and forth. They knew my time frame and that I only had so much time to compete this and they agreed to send me replacements on their dime if it was their fault. They not only didn't protect the boxes but used a different service because they said it was "cheaper" and failed to tell me that there was only a $10 difference. This order was $200+ and all I got was two boxes of broken bricks. I honestly think they sent these bricks already broken to me so they could rip me off. They are one of those Sellers that won't accept anything less than a penny of what they asked if they were selling a $250,000 car. And they will fight you for every last penny. It took me 4 hours to get them to refund me the extra money I sent them for the replacements that I thought they were going to send because they gave me their word. And I sent them that money to try and help them out because I knew that these broken bricks would cause them loss to replace. After they refused to keep their word, it seemed more and more like they sent these bricks to me like this so they could get rid of them and leave me screwed. They were responsible for the shipping back of the replacements and the replacements (like they said).

I made a whole album on Picasa with detailed pictures of all the busted bricks and they still didn't care.

Their PayPal: jensenemporium@att.net

Monetary Loss: $250.

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Anonymous
#839777

LOL LOL LOL LOL LOL, HA,HA, HA,HA, The government as a hard enough trouble protecting our border line down here in NM to worry about a box of brick !!!!!! You people are Funny Keep Going!!! LOL LOL LOL HA HA HA HA

Anonymous
#839697

Whoops! our

Anonymous
#839695

Jenny,

We do not care if you do or don't remove your posting on this site or others, it's a free country.Having said that, what you have just posted and giving us an ultimatum is Extortion and is a criminal offense. You don't get it, we are trying to work this out for you, not so you will remove the bashing from this site or because you are trying to scare us by hazardous material or the make-believe postmaster.

We are not going to send you replacement brick, so keep you appointment with the postmaster and file your complaint, just remember you purchased and paid the shipping and received the packages which makes you just as guilty if laws were broken. Do you really think people are ***. Sorry we could not work this out.

Are correspondence are done, We will be turning this over to are legal department. Thank You Tammy J

jedson
to MAKING _THINGS _RIGHT Taos, New Mexico, United States #839724

Posting factual information on the internet is not against the law. Unless you live in another country.

I have factual proof of every single thing I have said.

Which is why I am not afraid of your threats.

I will state here so everyone can see that I will no longer be accepting a solution to this situation. I am going to be taking legal action and my family's (in-laws) attorney will now be directly dealing with anything concerning this. I will be flying to California next week with accompanying documents from Federal and State complaints against you. I am already at the Post Office Waiting for HazMAT to arrive and follow me back our house.

Local and Federal complaints have been filed already by the post master here and you will be hearing from my attorneys (one fed, one state) very soon.

In have already explained my story to the police and a federal police officer here.

They said that as long as I have proof of the damage, these reports, and all of the email, eBay messages and any other communications saved, that I can file complaints anywhere on the interent , as many times as I want and for as long as I want. I can post anything (including feelings) on any truthful matter (especially that I am a part of and am witness to) anywhere I want and as long as I want. Unless the information is copyrighted or been sealed by a sector of the goverment. I am protected by the First Amendment and the "The Free Press Clause" and can stand behind it.

These are my sole opinions on a factual matter (with documentation) and I can, as anyone else can, until they are deemed false.

Have a good one y'all, and thank you for the help (Mainly Ricochet Rabbit and the-PostMaster4) and advice.

Ricochet-Rabbit
Santa Clara, New Mexico, United States #839681

Some of you guys are really grasping at straws with the hazardous material claims.

Yes, they contain crystalline silica. It's also in your concrete floors/walls, kitchen and bath counter tops, floor tiles, sand at the beach and countless other items.

Grind or smash any of these items up and they produce the same small health hazard.

If the bricks were crushed into a powder and sweeping was required, they recommend a dust suppressant.

I'm also sure the dust suppressant used will have an MSDS too.

If I were to send someone a TV, do I need a hazardous warning and MSDS sheet included with it? After all, there are certain components inside that contain crystalline silica along with other hazards such as oil in the capacitors.

cal_PostMaster4
to Ricochet-Rabbit #839707

The Crystalline Silica is only about 5% of the issue when it comes to bricks like these. I have dealt with them many times.

It is the other raw materials that combined can cause serious injury and or death. Fused, Hydrated, Calcined and any other type or mixture of Alumina Oxide is the real danger. And where they leak out during travel is even more of a concern. With the machinery, cars, and planes we use in the Postal Service, this could cause disasters, explosions.

And could be spread through other mail in a way we wouldn't be able to detect. Then a package gets dropped off at place where they also process chemical or materials and mixes in with there broken or leaking boxes. You know what I mean. Although the Silica is an issue and is dangerous, it is the chemistry and mixture of the materials that pose a threat.

Most importantly the processed alumina oxides and binders (phosphates, leads, etc).

You are right. But a TV doesn't contain billions of tiny particles (many microscopic and can be passed through a filter). And the Aluminum Oxides, Calcines Aluminas and most importantly the Fused Alumina and Hydrates are the the most dangerous parts of these bricks. The silica is hazardous, but nothing like the rest.

If a semi full of a few tons of TVs crashes off of a bridge into a lake, that is very very bad and the lake would be deemed polluted for cleanup. But if a semi full of these bricks did the same, well the outcome could be 100 times worse. A wreck like this would be national news. I learned a lot about these things before I retired and have witnessed them happening (not personally, but in different branches by having to make up for shutdown branches and changed routes do to accidents).

Like you said, there are many things cibtaing hazardous materials that do not call for an MSDS.

How I feel, well I think they are a little overkill for the majority of regular consumer good.

And again, I totally agree with you. And things shouldn't only be pointed at from this point of view. I am just stating factual laws and what I know.

I am not on anyone's side or rooting for anyone. I am just trying to pint out the facts and what should be done to squash this and what could happen if it is not smashed quickly. I gave mostly info for Jenny because I didn't want to talk about something (like messages between two people on eBay and whatever else), that i didnt know squat about.

I personally think they both deserve a chance to fix this. Jenny and her friend (or whoever helped pay) have already put money out there and ended up with the worst possible scenario.

She should have specified more and asked more questions. The seller feels as if they did their job and held up their part. But obviously the packages sent the second time were not taken care of like the first. And were not insured for their value, which I believe is a huge issue.

Jenny should have asked to make sure, but she didn't. The seller has the money from Jenny already and Jenny also paid for the shipping. So the seller got paid. My opinion is that the Seller should pay for the shipping to ship the replacements and that they should ship Jenny the new replacements out right away and make sure they are packaged with care, but most of all insured correctly and have proper hazardous material warning literature.

Once Jenny receives the replacements, she should get a voucher for free shipping (as she has already paid once) or pay for the shipping herself and send the broken materials back to the Seller within a timely manner. She has already put up a lot of money and has taken a chance that ended up not being in her favor. The Seller just has to document her saying she will send the damaged items back through eBay.

All of it should be communicated through eBay so that it is recorded. But I believe that due to the nature of what happened, the Seller agreeing to replace the items right away, the packaging between the bricks lacking in the 2nd shipment, and the lack of insurance, that the Seller needs to step forward and make things right with Jenny so that she may turn around and do the same to mend this.

Anonymous
#839668

cal_postmaster4,

Thank you for your concern, but like we mention before, alumina is not a hazardous material. We are not just some person selling refractory on eBay that purchased it at a yard sale.

We have been in the business for 30 years, and yes there are some kiln refractory and fiber board that is hazardous, this is not. We attend yearly training on Hazardous Materials which include MSDS training, MSDS are in the process of being standardized. Anyone can get a MSDS for alumina online. We have a company and we ship a lot of different material around the world, so we have to be trained in export compliance also.

Thank you again for your concern and advice cal_postmaster4 in Albuquerque NM. As far as the situation with Jenny, she will have to return the broken brick for a refund.

We are going to contact the post office in Taos NM and file a claim, maybe she can get money's back on the damaged shipments. We will supply the post office with photos, we record all packaging of shipments for this reason.

Thank You, Tammy J

cal_PostMaster4
to MAKING_THINGS_RIGHT #839718

Alumina is a hazardous material in its raw state and must be accompanied by an MSDS. I was wrong about the having to let the Post Office know before you ship it (for some states).

But alumina in its raw form or in a simple bonded form must carry its MSDS material sheet. I just made a phone call and confirmed this Federal Law.

I have to been to conferences concerning hazardous materials and waste. At least once a month over the past ten years. I know what I know when it comes to the United States Postal Service.

I am sorry to inform you, but I have seen and dealt with situations that were exactly the same in nature as this one.

What I said was the possibilities.

What it comes down to is if you are willing to make things right with this person and tale care of your customers.

She paid for something that she received in a state that was not her fault, or yours. But because she could not right then and there trade them in and get replacements from USPS or you with out having ri fork out even more money, well that is just not right.

Even though you didn't break the bricks, the packaging was hurried it sound like and was not insured to reflect the parcel's value.

The value meaning the price it would cost to replace the items from anyone selling the items at a fair price. And because of this, I do not think it is fair for her to have to fork out anymore and have to chance anything. Send her the replacements, she sends you back he broken bricks, everybody wins. She gets what she originally paid for, and you don't have your name in complaints on the internet.

What it comes down to is that someone has to put their knock out. The buyers have to do that with every purchase. They pay for something thatbtheybwont get until later. They are trusting the seller.

She shouldn't have to again. And if it was me selling, I would feel the same way, but end up sending out replacements. Why, because its the right thing to do. Because while she might not get the bricks ever, these reviews stay on the internet forever and it wouldn't be worth ruining my good name.

And I wouldn't want to have to deal with the EPA, GSA, USPS, going to court or paying fines. If all you want is the bricks back, then send her the replacements and she will send you them like she said. Think about the consequences of her actions if she didn't? After all these complaints being files on different sites for opinions?

The other ones have her full name and picture and I even cross checked them with her FB. I am starting to feel like my input isn't wanted, and that is fine. I am just stating my own personal experiences and laws I have had to obide by for over a decade. There was one mistake about flying these materials, and I am sorry.

The state I worked in had state specific ordinances that were different than some other's. But everything else is factual of the USPS. UPS and FedEx have some opposing rules because they are not all USPS owned or operated. I really hope you work this out.

Moving on to another post. You can come to my website too at XXXXXXXXXXXX to hear the thoughts of other retirees on matters of the US Postal Service.

Anonymous
Rocklin, California, United States #839517

Whoops, Manager

cal_PostMaster4
to MAKING_THINGS_RIGHT Albuquerque, New Mexico, United States #839588

*** TJ Emporium and Jenny ***

I would first like to say that I feel for you both. Both of you should have done a lot of things differently.

And I do not mean to attack anyone by posting this, I am only stating the Facts here.

I am confirming the information about the information concerning Hazardous Materials and MSDS Paperwork that another user had posted. It is against the law for anyone to send or transport anything that contains hazardous materials. I am unsure the exact location of this eBay Seller, but if this Seller is based in or sending these materials from within the state of California then they have a lot more to worry about then just the USPS Federal Laws and the GSA. California requires anyone sending or transporting hazardous materials like these to also attach a California Warning for the box because it "contains chemicals known to the state of California to cause cancer, birth defects,..." and so on.

I am sure you have seen many of these labels on things. California is so anal about these that they are required to be on things that are barely an issue. If there was no MSDS then I am sure there was no California Warning labels. And because these were sent out of California and transported through the state of California they would have been required By Law.

*USPS Stuff- They need to have the MSDS sheets in them in the event of an accident.

Broken boxes resulting in chemical spills or leaking of chemical powders (as in your case) are hazardous and could be deadly. Materials like the ones that you were shipped are handled with an aspirator and heavy-duty gloves because they can burn your hands or eyes and if breathed can cause serious health problems. There are millions of articles regarding refractory workers and cancer on the internet. Refractory materials are chemicals that are taken very seriously.

With chemicals like these, the container needs to be treated like they were explosives or gases. From reading your story I see that the box was also damaged which wouldn't have been the case if the Post Office was properly notified of the box containing hazardous materials in addition to the MSDS.

*All you need to do is make two phone calls-

- Call this number firsts to report the chemical spill- XXX-XXX-XXXX - Call USPS (XXX-XXX-XXXX) to set-up an appointment with your Post Master. *Then- - The Post Master will call HazMAT or a similar service (trust me, I just recently retired from being Post Master 2 months ago). - Once the HazMAT team determines the chemical spill (the word "spill" means any type of leak in this case), they will contact local government authorities to set-up a meeting with you where you will be appointed a government contracted attorney at no charge to represent you in your case.

- The EPA and GSA will also get involved in addition to the list above of people and agencies contacted. - This will not cost you a dime, and your costs for anything like gas, food or travel will be covered. In a case like this what would most likely happen would be that eBay would be called in due to the nature of the purchase. If they haven't already, they would have suspended the seller's account and informed them of the charges.

eBay would have made a statement and passed it on to the seller who was the one who failed to abide by these state, federal and local laws. Now the seller would not get anything but a slap on the wrist and a hefty fine. Most likely in the $25k-150 range but it could me more. This would all be over a series of months.

But eBay would permanently ban the seller from eBay and this individual would have their names and information listed publicly for these charges. Nothing like jail or prison time would happen unless this was a reoccurring action. ****Now you might ask yourself how I know all of these Laws and Facts**** It is because i myself have actually witnessed about 2 two dozens of these types of scenarios over the past decade while being a Post Master. *To the Seller- You need to apologize to Jenny and be sure that you will fix this situation by satisfying her needs.

In the event that you take my advice, I would suggest replacing both boxes but this time making sure you (at the very least) include an up-to-date MSDS Publication inside the boxes (one in each). You should package hazardous materials very carefully any-ways- just because they are hazardous materials. It is hard to admit we are wrong or in the wrong. Nobody likes to admit their own shortcomings or wrongs, but in a case like this I promise you that you will be avoiding a tsunami of fines and embarrassment.

*To Buyer- Let the seller contact you and clear this up. Afterwards, have this (and all of the other forums you have posted on) removed or change it to make things right.

People make mistakes. After you recive the replacements, do the seller a favor and maybe write them an outstanding review somewhere.

Anonymous
to cal_PostMaster4 Taos, New Mexico, United States #839654

I see you're from ABQ. So I can rest assured that everything you said is good for me in Taos then.

I have no issues removing this, and the other 17 forums I have made this complaint on.

If, and Only If:

- they send me the full amount of replacements from the original complaint that I made to them.

- they arrive here not broken, they are shipped with all the proper paperwork, and they have been insured properly (so that if for some god forsaken reason they do end up here broken, the problem can be fixed properly).

If they want these sent back to them, that is fine. I will even pay for the return shipping to them. But I am not going to put money out there like i did before just to end up with no fair options.

I will give them until Monday at 3pm MDT to make up their mind. If i do not hear from them by then, I will be going to the USPS Office.

I already made an appointment with the Post Master of our Branch for Monday at 3:30pm and I can cancel it at anytime. I have not given him any information except for that I need to report an unlawful shipment. Thank you for all of your Legal Advice on this matter. I checked a few Scholar sites and Court Records sites and I found 6 of the cases that you had referred to in your post.

I feel confident that I can do the same.

More than half of those cases were lacking evidence and a few of them didn't even know who sent them at first. Have A Lovely Day Sir, Jenny E.

Anonymous
Rocklin, California, United States #839514

Jenny,

Are you going to send the brick back for a full refund of 184.95? We have a 14 day return policy, at least you will get you money back.

We tried to get you to return the brick but you refused. We informed you that USPS was not the way to ship and that Fed Ex was the safest. You only paid for Large Flat Rate, we can show you the screen print of the transaction and post the email correspondence. We packaged the brick tightly in medium flat rate boxes with packing, then into large flat rate boxes with packing.

We did your best to get these brick to you with the money we received for shipping. We are not out to rip off you or anyone on eBay, we only want to deliver goods at a good or great price. You can send the brick back in a medium flat rate box(s) this will save some money, and if they get broken on the return back, we will still refund your money, but please try to package them as best as you can. If you send back just the 23 broken one's we will still refund your money in full 184.99.

We are publishing this on this bashing site so that everyone can see that we are willing to work with you and have been. The situation got out of hand and the threats of publishing us on bashing sites , put us on the defense and shut down correspondence, both of us are at fault. We can keep bashing and posting the email correspondence that brought us to this point or we can shake hands, be adults and work this out. We vote to work this situation out.

If you decide to work it out, you can email us through eBay and we will get the ball rolling. These brick are not hazardous material as suggested in posting on this sight. They are composed of AL203 material that is pressed and sintered at temperature, borax is mine to make Aluminum and Alumina is a byproduct of the process.

So what do you say Jenny? Thank You, Tammy Jensen(tlj_emporium ) Manger of Jensen Emporium eBay.

Anonymous
to MAKING_THINGS_RIGHT Taos, New Mexico, United States #839659

I am sorry if you do not want to take a risk of sending out the replacements first. I can totally understand.

I am not going to send you these broken bricks until these are replaced. Maybe if I had some sort of insurance (like the actual insurance coverage by USPS backing me up) then I would probably say okay.

The deal is this. You can pay to ship the replacements to me (the full amount of broken bricks, not just the "18" that I tried to cut down to as to maybe help you), make sure they are properly insured, have all of the proper information with them, and enclose a letter describing how over 75% of the bricks came to be broken and when writing it, address it TO WHOM THIS MAY CONCERN (so I can present it to the board and possibly get the ban removed from my teaching record).

I will then pay to have these shipped back to you.

I will insure them as well.

You were going to pay the shipping for them to be shipped back or to send new ones AFTER I sent back these ones already. You were going to do one of those. But you weren't going to take a chance on me not sending them, just like I am not going to either. I have already taken a chance and lost.

Lost a great deal. And the way this all went down, I think you could at least take your turn at this and send them out first. That is the only issue with you.

If I was to send these out to you now and pay for them, you would then pay for and send out the new ones.

It just cannot be like that. I ALREADY let you do this to me and they were almost all broken and they were only insured $50. The insurance has nothing to do with the price paid for goods, it has to do with the costs of replacement and what they are worth.

You can can keep your pride and refuse to send them first, and I will then take further legal measures that were advised to me. I already took a chance of having them paid for, receiving them almost all broken and then having practically no insurance to cover them.

Altogether around $250. I am not going to put anymore money out there when I have nothing to show for after already putting out $250. You didn't have to put up anything. I paid the shipping and the item's costs were paid for.

You were covered. Discount or not. It doesn't matter. I will squash this and not go into my appt.

Monday if you do what I am asking. I think that is the least you can do. I will not be responding or visiting this site until after my appt. on Monday with the Post Master here in Taos.

So, that means you either have to email me or contact me through eBay. I don't want to talk about anything else, all I want is the new tracking numbers. If I have them by then, then all of this disappears.

If not, well then I move to the next step. JE

Anonymous
#839064

PLEASE STOP POSTING UNDER MY NAME WHOEVER IS SAYING MAKING THINGS RIGHT IS USING MY NAME ILLEGALLY. PLEASE STOP. Those messages between jedson and I are public on 5 other sites and have just been taken from one of them.

Anonymous
#839056

FIRST OFF tlj emporium,

you need to make things right with jenny. if i were you i would take care of it without getting ebay or the us post office involved.

why, because you sent hazardous materials to her with no safety data sheet which is a federal offense and you did not inform usps about the hazardous contents before shipping. i know this because you sent them priority mail and things like this are almost ALWAYS SHIPPED with GROUND SERVICE. if you wanna take a chance, then go ahead. but either way, you could have a lawsuit on your hands and also face federal charges for shipping hazardous materials without a safety data and material composition sheet.

for instance: if the box broke open during shipping and the postal workers didn't know what it was they could have washed the mess it made up with a mop and drained it into their sewer that connects to the ocean, or cleaned it up without gloves and inhaled the nano particles causing them to go into cardiac arrest. refractory materials like these have to be handled with gloves and masks in any form because they are highly dangerous

i ordered a few for sample and these bricks are maxxxed out at 1670 degrees celsius

but this is not there actual working temperature

they should put that in the description because it is misleading and to jenny, these bricks werent worth fivebucks new when i asked them for information on these bricks they couldnt tell me the brand name or the item's chemical compositoon. they couldt tell me anything about them except the same sh*t they posted here about them costing a hundred a piece they sent no safety sheet with bricks WHICH IS ACTUALLY ILLEGAL and BREAKS FEDERAL MAIL LAWS. i have worked with refactory for 30 years and it is against the law to ship hazardous materials without a saftey data sheet.

if anything you should report them to ebay for that because the ingredients in these bricks can kill you. even more when they are broken like you said call hazmat and have them come out to your place to remove them. ebay also has a special policy about shipping hazardous materials and them arriving in broken packaging. and without a data sheet, well that is just against the law.

its actually breaking a federal law because bricks like this cannot be shipped like that and they are supposed to tell the postal service they are shipping hazardous materials. jedson- pleas send me your email so i can helo you properly take care of this. i have seen similar situations on eBay. and it doesn't matter what your policy was.

you sent hazardous and deadly materials to someone woth no material data or safety to warn the properly. you broke the law and if jedson takes care of this properly, you will have to refund her money and might be banned from ebay at the very least. she doesn't even have to report you to ebay or paypal all she has to do is calll hazmat and have them inspect the box. with your return address on it, you will be screwed.

trust me. this isnt an opinon, it is FACT

Anonymous
#838996

Who ever is using the nickname tlj_emporium and talking on the company's behalf is a fraud, and the only way they know some of the detail of this transaction is through the plaintiff. True facts and data will tell this True Story.Thank You from MAKING_THINGS_RIGHT

Anonymous
to MAKING_THINGS_RIGHT Detroit, Michigan, United States #839069

What are you 5? All of the messages between you two, the receipts, pictures and emails are posted on at least 5 or 6 different sites.

This is the 3rd one I came to. Anyone can post intimate details from this report.

I found it when searching for Refractory Bricks online. Its the first thing that came up

jedson
#838984

RE: NOT MAKING ANYTHING RIGHT

I am not even going to read it. I am tired of their ***.

Posting one message from the 50 messages and copy pasting stuff makes no difference. I am out of a job and am broke because they packed the boxes with NO PADDING and almost all the bricks were broken. I can post the message where they promised to send out new bricks immediately if the items were damaged to their packaging, but I really don't even care anymore. They completely screwed me over and tried to keep the extra money I sent them to send out new bricks (even though they promised to pay it).

They are *** artists. Anyone wanting full copies of the messages between us, the pictures, and receipts, etc, please contact me and I will not hesitate to share them with you.

STAY AWAY FROM THEM. THEY WILL SEND YOU BROKEN BRICKS AND MAKE IT SEEM LIKE YOU'RE GETTING A DEAL !

!

!

I wish I could list all the photos and start this over to add all their messages. Rip Off.

Anonymous
#838964

Dear gilXXXXXXX,Thank you for the information, and we can understand about the school systems. Just a little information about this product.

This refractory was purchased to sinter Al203 Alumina which creates an high purity ceramics at a temperature of 1725 deg c . We purchased each of these refractory's at close to 100.00 each because of the thermal properties.Are company was hit with the recession and was forced to downsize, so we are selling pennies on the dollar. Having said this we will sell you each refectory a 5.00 ea. and can fit 18 per large flat rate this is the very best we can do.

We will run a special for 5.00, only for a1 week then go back to the original price. We hope this will help your efforts.Thank You- tlj_emporium

--------------------------------------------------------------------------------

From: gilXXXXXXX

To: tlj_emporium

Subject: Other: gilXXXXXXX sent a message about HIGH TEMPERATURE REFRACTORY 1670 DEG C #221232998735

Sent Date: Jun-21-14 09:51:23 PDT Dear tlj_emporium,Thank you for answering all of my super annoying questions.I am just trying to figure out how I am going to get what I need for the budget I have for school materials and supplies. I even have to pay for this stuff out of my own pocket which is ridiculous.

I am sure I have told you before. It is all I think about.Anyways, I will be purchasing some either soon or when/if the price lowers at all.Thank You Sweetie<3 JenXX- gilXXXXXXX More of the story to come!!!!!!!

jedson
to MAKING_THINGS_RIGHT Albuquerque, New Mexico, United States #839050

THEY CONTINUE TO ARGUE THIS AND THAT AND WHATEVER OTHER EXCUSE HELPS THEM SLEEP AT NIGHT...

BUT THE FACT OF THE MATTER IS THAT THEY SENT ME TWO BOXES OF BROKEN BRICKS THAT WERE NOT PACKAGED WITH ANY PADDING BETWEEN THEM.

AND THEY WERE NOT PACKAGED LIKE THE FIRST PACKAGE THEY SENT ME (WHICH HAD PADDING AND CARDBOARD BETWEEN EACH BRICK AND CARDBOARD THAT SEPARATED EACH BRICK).

AND THEY SAID THEY WOULD SEND ME NEW BRICKS IF THE ORDER ARRIVED DAMAGED DUE TO THEIR PACKAGING.

YOU CANNOT SHIP 18 BRICKS (32-36 LBS.) STACKED ON TOP OF EACH OTHER WITH NO PADDING BETWEEN THEM, IN A CARDBOARD BOX THAT'S ONLY PROTECTION WAS THAT IT WAS IN ANOTHER BOX WITH A HANDFUL OF POPCORN FOAM, AND EXPECT NO ISSUES.

IMAGINE YOU HAVE TO BOX THAT FITS 18 REGULAR BRICKS PERFECTLY. THREE ROWS OF SIX STACKED ON TOP OF EACH OTHER TIGHTLY.

NOW YOU FIND A BOX THAT IS AN INCH LARGER ON ALL SIDES AND YOU EMPTY A FREEZER ZIPLOC BAG OF POPCORN FOAM IN THIS BIGGER BOX. THEN YOU PLACE THE 30-SOMETHING POUND BOX INSIDE THAT BIGGER BOX AND TAKE IT TO THE NEAREST USPS STORE AND SEND IT NORMALLY. NO FREIGHT, NO FRAGILE. NO NOTHING.

WTF DO YOU EXPECT TO HAPPEN? AND ON TOP OF IT ALL, NO EXTRA INSURANCE WAS ADDED EXCEPT FOR THE INCLUDED $50 (WHICH IS NOT EVEN HALF OF THE ITEM'S WORTH). USPS HAD NO CLUE WHAT WAS IN THERE AND TREATED IT LIKE A BOX OF CLOTHES. JUST LIKE FEDEX WOULD HAVE TOO.

WHETHER IT WAS FEDEX OR USPS, THEY STILL WOULD HAVE ARRIVED DAMAGED. IF THEY WOULD HAVE PACKAGED THEM CORRECTLY LIKE THE INITIAL ORDER, THEY COULD HAVE SENT IT VIA HORSEBACK AND IT WOULD HAVE ARRIVED WITH NO ISSUES. THEY BLAME ME, BUT THE FACT OF THE MATTER IS THAT THEY DID NOT PACKAGE THESE BRICKS PROPERLY. AND NOW THEY REFUSE TO SEND NEW ONES OUT OR TAKE EVEN THE SLIGHTEST RESPONSIBILITY FOR IT.

ALL THEY SAID IS THAT I COULD SEND THEM BACK (WHICH WOULD BE TOO EXPENSIVE IN SHIPPING AND THEY KNEW I NEEDED THEM FOR A PROJECT THAT WEEK AND THAT I WOULD HAVE NO USE FOR THEM AT ALL WHATSOEVER AFTERWARDS) AND THEN I WOULD ALSO HAVE TO PAY THEM TO SHIP ME OUT NEW REPLACEMENTS... The only reason I purchased from them is because they said beforehand that they would fix a problem like this if it occurred. And that they would send me out new bricks right away. And also because I took the time explaining to them the seriousness of my time frame and that this was very important.

They said they could stand up to these conditions, but when it came down to it, they changed their mind and tried to do whatever they could to make it impossible for me (mainly by going back on what they promised me beforehand). NOTE: Anyone wanting to see proof of my termination from the district, please email me and I will gladly show you. I have been banned from working at any public school in this state and must now rearrange my whole life. I made a mistake by trusting them and that is my fault.

I just want others to know so they don't do the same. and get ripped off. IMPORTANT: There is a really good refractory brick seller on eBay that sells the bricks for a fair price with shipping included (and they have more common sense when it comes to packaging). I had ordered from them 6 times and one time there was 3 broken bricks in one of the orders.

I sent them the photos of the broken bricks. What did they do? What do you think they did, they sent me replacements immediately via Next Day Air (overnight). And they paid for the shipping of the replacements like they said in the beginning.

I do not want to turn this into a back and forth, like I said before, anyone wanting copies of the messages between us or the receipts and pictures, please contact me.

They will just keep posting nonsense so they don't look bad and so they don't have to take responsibility or look like they went back on their word. ================================================ "If it sounds too good to be true (like this deal was), then it most likely is."

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