EBay Seller: tlj_emporium Ripped Me Off

257 of 997 Ebay reviews

I am a teacher and I have been working on a 6-month project to bring a new class to our local public school. I had purchased from this seller tlj_emporium (aka: Tammy Jensen) before and had no issues with the 18 Refractory Bricks they sent me. I wasn't worried about purchasing more because they discounted me and the bricks came with no damage. Also, they told me that if there were damaged bricks and it was because of them packaging improperly, that they would send replacements. Well I ordered double the last order and almost all the bricks (23 out of 36) were broken and/or unusable. I went ahead (to be nice) and sent them money to cover reshipping of the replacement bricks. Well now they refuse to do anything unless I pay to send them back and pay them to reship me the replacements. And they tried to trick me out of the money I had sent them to pay for shipping the new bricks.

They specifically said:

We will replace the bricks in the event they were damaged due to our packing

The first box they sent had each brick separately protected with cardboard reinforcements so they were not touching each other and so they would hold up to bring shipped across country. The next two boxes sent had these VERY fragile bricks stacked on top of each other and with no protection between each other. They would have broken if they were set down on a table without the person treating them as if they were a box full of lightbulbs.

I am now responsible for paying back the school all of the money used to fund the project ($3500 to be exact) from the PTA. And I will lose my job.

They knew my situation and said they will not do anything unless I send them the broken bricks and then pay for the shipping of the replacement bricks back to me. And to get them to even agree to that was hours and hours of back and forth. They knew my time frame and that I only had so much time to compete this and they agreed to send me replacements on their dime if it was their fault. They not only didn't protect the boxes but used a different service because they said it was "cheaper" and failed to tell me that there was only a $10 difference. This order was $200+ and all I got was two boxes of broken bricks. I honestly think they sent these bricks already broken to me so they could rip me off. They are one of those Sellers that won't accept anything less than a penny of what they asked if they were selling a $250,000 car. And they will fight you for every last penny. It took me 4 hours to get them to refund me the extra money I sent them for the replacements that I thought they were going to send because they gave me their word. And I sent them that money to try and help them out because I knew that these broken bricks would cause them loss to replace. After they refused to keep their word, it seemed more and more like they sent these bricks to me like this so they could get rid of them and leave me screwed. They were responsible for the shipping back of the replacements and the replacements (like they said).

I made a whole album on Picasa with detailed pictures of all the busted bricks and they still didn't care.

Their PayPal: jensenemporium@att.net

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$250
Product or service
Refractory Alumina Bricks
Review category
Auctions and Internet Stores
review #506405 by
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TAOS GUY

Jul 12, 2014 #839777

LOL LOL LOL LOL LOL, HA,HA, HA,HA, The government as a hard enough trouble protecting our border line down here in NM to worry about a box of brick !!!!!! You people are Funny Keep Going!!! LOL LOL LOL HA HA HA HA

1 0 Reply
MAKING_THINGS_RIGHT

Jul 12, 2014 #839697

Whoops! our

0 1 Reply
MAKING _THINGS _RIGHT

Jul 12, 2014 #839695

Jenny,
We do not care if you do or don't remove your posting on this site or others, it's a free country.Having said that, what you have just posted and giving us an ultimatum is Extortion and is a criminal offense. You don't get it, we are trying to work this out for you, not so you will remove the bashing from this site or because you are trying to scare us by hazardous material or the make-believe postmaster. We are not going to send you replacement brick, so keep you appointment with the postmaster and file your complaint, just remember you purchased and paid the shipping and received the packages which makes you just as guilty if laws were broken. Do you really think people are ***. Sorry we could not work this out. Are correspondence are done, We will be turning this over to are legal department. Thank You Tammy J

0 3 Reply
jedson

Jul 12, 2014 #839724 Taos, New Mexico, United States

Posting factual information on the internet is not against the law. Unless you live in another country.
I have factual proof of every single thing I have said. Which is why I am not afraid of your threats.
I will state here so everyone can see that I will no longer be accepting a solution to this situation. I am going to be taking legal action and my family's (in-laws) attorney will now be directly dealing with anything concerning this. I will be flying to California next week with accompanying documents from Federal and State complaints against you. I am already at the Post Office Waiting for HazMAT to arrive and follow me back our house.
Local and Federal complaints have been filed already by the post master here and you will be hearing from my attorneys (one fed, one state) very soon.
In have already explained my story to the police and a federal police officer here. They said that as long as I have proof of the damage, these reports, and all of the email, eBay messages and any other communications saved, that I can file complaints anywhere on the interent , as many times as I want and for as long as I want. I can post anything (including feelings) on any truthful matter (especially that I am a part of and am witness to) anywhere I want and as long as I want. Unless the information is copyrighted or been sealed by a sector of the goverment. I am protected by the First Amendment and the "The Free Press Clause" and can stand behind it. These are my sole opinions
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2 0 Reply
Ricochet-Rabbit

Jul 12, 2014 #839681 Santa Clara, New Mexico, United States

Some of you guys are really grasping at straws with the hazardous material claims.
Yes, they contain crystalline silica. It's also in your concrete floors/walls, kitchen and bath counter tops, floor tiles, sand at the beach and countless other items. Grind or smash any of these items up and they produce the same small health hazard.
If the bricks were crushed into a powder and sweeping was required, they recommend a dust suppressant. I'm also sure the dust suppressant used will have an MSDS too.
If I were to send someone a TV, do I need a hazardous warning and MSDS sheet included with it? After all, there are certain components inside that contain crystalline silica along with other hazards such as oil in the capacitors.

0 1 Reply
cal_PostMaster4

Jul 12, 2014 #839707

The Crystalline Silica is only about 5% of the issue when it comes to bricks like these. I have dealt with them many times. It is the other raw materials that combined can cause serious injury and or death. Fused, Hydrated, Calcined and any other type or mixture of Alumina Oxide is the real danger. And where they leak out during travel is even more of a concern. With the machinery, cars, and planes we use in the Postal Service, this could cause disasters, explosions. And could be spread through other mail in a way we wouldn't be able to detect. Then a package gets dropped off at place where they also process chemical or materials and mixes in with there broken or leaking boxes. You know what I mean. Although the Silica is an issue and is dangerous, it is the chemistry and mixture of the materials that pose a threat. Most importantly the processed alumina oxides and binders (phosphates, leads, etc).
You are right. But a TV doesn't contain billions of tiny particles (many microscopic and can be passed through a filter). And the Aluminum Oxides, Calcines Aluminas and most importantly the Fused Alumina and Hydrates are the the most dangerous parts of these bricks. The silica is hazardous, but nothing like the rest. If a semi full of a few tons of TVs crashes off of a bridge into a lake, that is very very bad and the lake would be deemed polluted for cleanup. But if a semi full of these bricks did the same, well the outcome could be 100 times worse. A wreck like this would be
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2 0 Reply
MAKING_THINGS_RIGHT

Jul 12, 2014 #839668

cal_postmaster4,
Thank you for your concern, but like we mention before, alumina is not a hazardous material. We are not just some person selling refractory on eBay that purchased it at a yard sale. We have been in the business for 30 years, and yes there are some kiln refractory and fiber board that is hazardous, this is not. We attend yearly training on Hazardous Materials which include MSDS training, MSDS are in the process of being standardized. Anyone can get a MSDS for alumina online. We have a company and we ship a lot of different material around the world, so we have to be trained in export compliance also. Thank you again for your concern and advice cal_postmaster4 in Albuquerque NM. As far as the situation with Jenny, she will have to return the broken brick for a refund. We are going to contact the post office in Taos NM and file a claim, maybe she can get money's back on the damaged shipments. We will supply the post office with photos, we record all packaging of shipments for this reason.
Thank You, Tammy J

0 3 Reply
cal_PostMaster4

Jul 12, 2014 #839718

Alumina is a hazardous material in its raw state and must be accompanied by an MSDS. I was wrong about the having to let the Post Office know before you ship it (for some states). But alumina in its raw form or in a simple bonded form must carry its MSDS material sheet. I just made a phone call and confirmed this Federal Law.
I have to been to conferences concerning hazardous materials and waste. At least once a month over the past ten years. I know what I know when it comes to the United States Postal Service. I am sorry to inform you, but I have seen and dealt with situations that were exactly the same in nature as this one.
What I said was the possibilities.
What it comes down to is if you are willing to make things right with this person and tale care of your customers.
She paid for something that she received in a state that was not her fault, or yours. But because she could not right then and there trade them in and get replacements from USPS or you with out having ri fork out even more money, well that is just not right.
Even though you didn't break the bricks, the packaging was hurried it sound like and was not insured to reflect the parcel's value. The value meaning the price it would cost to replace the items from anyone selling the items at a fair price. And because of this, I do not think it is fair for her to have to fork out anymore and have to chance anything. Send her the replacements, she sends you back he broken bricks, everybody wins. She
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1 0 Reply
cal_PostMaster4

Jul 12, 2014 #839588 Albuquerque, New Mexico, United States

*** TJ Emporium and Jenny ***
I would first like to say that I feel for you both. Both of you should have done a lot of things differently. And I do not mean to attack anyone by posting this, I am only stating the Facts here.
I am confirming the information about the information concerning Hazardous Materials and MSDS Paperwork that another user had posted. It is against the law for anyone to send or transport anything that contains hazardous materials. I am unsure the exact location of this eBay Seller, but if this Seller is based in or sending these materials from within the state of California then they have a lot more to worry about then just the USPS Federal Laws and the GSA. California requires anyone sending or transporting hazardous materials like these to also attach a California Warning for the box because it "contains chemicals known to the state of California to cause cancer, birth defects,..." and so on. I am sure you have seen many of these labels on things. California is so anal about these that they are required to be on things that are barely an issue. If there was no MSDS then I am sure there was no California Warning labels. And because these were sent out of California and transported through the state of California they would have been required By Law.
*USPS Stuff- They need to have the MSDS sheets in them in the event of an accident. Broken boxes resulting in chemical spills or leaking of chemical powders (as in your case) are hazardous and
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3 0 Reply
JennyE

Jul 12, 2014 #839654 Taos, New Mexico, United States

I see you're from ABQ. So I can rest assured that everything you said is good for me in Taos then. I have no issues removing this, and the other 17 forums I have made this complaint on.
If, and Only If:
- they send me the full amount of replacements from the original complaint that I made to them.
- they arrive here not broken, they are shipped with all the proper paperwork, and they have been insured properly (so that if for some god forsaken reason they do end up here broken, the problem can be fixed properly).
If they want these sent back to them, that is fine. I will even pay for the return shipping to them. But I am not going to put money out there like i did before just to end up with no fair options.
I will give them until Monday at 3pm MDT to make up their mind. If i do not hear from them by then, I will be going to the USPS Office. I already made an appointment with the Post Master of our Branch for Monday at 3:30pm and I can cancel it at anytime. I have not given him any information except for that I need to report an unlawful shipment. Thank you for all of your Legal Advice on this matter. I checked a few Scholar sites and Court Records sites and I found 6 of the cases that you had referred to in your post. I feel confident that I can do the same. More than half of those cases were lacking evidence and a few of them didn't even know who sent them at first. Have A Lovely Day Sir, Jenny E.

0 0 Reply
MAKING_THINGS_RIGHT

Jul 11, 2014 #839514 Rocklin, California, United States

Jenny,
Are you going to send the brick back for a full refund of 184.95? We have a 14 day return policy, at least you will get you money back. We tried to get you to return the brick but you refused. We informed you that USPS was not the way to ship and that Fed Ex was the safest. You only paid for Large Flat Rate, we can show you the screen print of the transaction and post the email correspondence. We packaged the brick tightly in medium flat rate boxes with packing, then into large flat rate boxes with packing. We did your best to get these brick to you with the money we received for shipping. We are not out to rip off you or anyone on eBay, we only want to deliver goods at a good or great price. You can send the brick back in a medium flat rate box(s) this will save some money, and if they get broken on the return back, we will still refund your money, but please try to package them as best as you can. If you send back just the 23 broken one's we will still refund your money in full 184.99. We are publishing this on this bashing site so that everyone can see that we are willing to work with you and have been. The situation got out of hand and the threats of publishing us on bashing sites , put us on the defense and shut down correspondence, both of us are at fault. We can keep bashing and posting the email correspondence that brought us to this point or we can shake hands, be adults and work this out. We vote to work this situation out. If you decide to work it out,
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0 2 Reply
JennyE

Jul 12, 2014 #839659 Taos, New Mexico, United States

I am sorry if you do not want to take a risk of sending out the replacements first. I can totally understand. I am not going to send you these broken bricks until these are replaced. Maybe if I had some sort of insurance (like the actual insurance coverage by USPS backing me up) then I would probably say okay.
The deal is this. You can pay to ship the replacements to me (the full amount of broken bricks, not just the "18" that I tried to cut down to as to maybe help you), make sure they are properly insured, have all of the proper information with them, and enclose a letter describing how over 75% of the bricks came to be broken and when writing it, address it TO WHOM THIS MAY CONCERN (so I can present it to the board and possibly get the ban removed from my teaching record).
I will then pay to have these shipped back to you. I will insure them as well.
You were going to pay the shipping for them to be shipped back or to send new ones AFTER I sent back these ones already. You were going to do one of those. But you weren't going to take a chance on me not sending them, just like I am not going to either. I have already taken a chance and lost. Lost a great deal. And the way this all went down, I think you could at least take your turn at this and send them out first. That is the only issue with you.
If I was to send these out to you now and pay for them, you would then pay for and send out the new ones. It just cannot be like that. I ALREADY let you do this to
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0 0 Reply
tlj_emporium

Jul 11, 2014 #839064

PLEASE STOP POSTING UNDER MY NAME WHOEVER IS SAYING MAKING THINGS RIGHT IS USING MY NAME ILLEGALLY. PLEASE STOP. Those messages between jedson and I are public on 5 other sites and have just been taken from one of them.

1 1 Reply
TLJ_EMPORIUM- U HAVE NO RIGHT

Jul 11, 2014 #839056

FIRST OFF tlj emporium,
you need to make things right with jenny. if i were you i would take care of it without getting ebay or the us post office involved.
why, because you sent hazardous materials to her with no safety data sheet which is a federal offense and you did not inform usps about the hazardous contents before shipping. i know this because you sent them priority mail and things like this are almost ALWAYS SHIPPED with GROUND SERVICE. if you wanna take a chance, then go ahead. but either way, you could have a lawsuit on your hands and also face federal charges for shipping hazardous materials without a safety data and material composition sheet. for instance: if the box broke open during shipping and the postal workers didn't know what it was they could have washed the mess it made up with a mop and drained it into their sewer that connects to the ocean, or cleaned it up without gloves and inhaled the nano particles causing them to go into cardiac arrest. refractory materials like these have to be handled with gloves and masks in any form because they are highly dangerous
i ordered a few for sample and these bricks are maxxxed out at 1670 degrees celsius
but this is not there actual working temperature
they should put that in the description because it is misleading and to jenny, these bricks werent worth fivebucks new when i asked them for information on these bricks they couldnt tell me the brand name or the item's chemical compositoon. they
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1 0 Reply
MAKING_THINGS_RIGHT

Jul 11, 2014 #838996

Who ever is using the nickname tlj_emporium and talking on the company's behalf is a fraud, and the only way they know some of the detail of this transaction is through the plaintiff. True facts and data will tell this True Story.Thank You from MAKING_THINGS_RIGHT

0 2 Reply
chuck

Jul 11, 2014 #839069 Detroit, Michigan, United States

What are you 5? All of the messages between you two, the receipts, pictures and emails are posted on at least 5 or 6 different sites. This is the 3rd one I came to. Anyone can post intimate details from this report. I found it when searching for Refractory Bricks online. Its the first thing that came up

2 0 Reply
jedson

Jul 10, 2014 #838984

RE: NOT MAKING ANYTHING RIGHT
I am not even going to read it. I am tired of their ***. Posting one message from the 50 messages and copy pasting stuff makes no difference. I am out of a job and am broke because they packed the boxes with NO PADDING and almost all the bricks were broken. I can post the message where they promised to send out new bricks immediately if the items were damaged to their packaging, but I really don't even care anymore. They completely screwed me over and tried to keep the extra money I sent them to send out new bricks (even though they promised to pay it). They are *** artists. Anyone wanting full copies of the messages between us, the pictures, and receipts, etc, please contact me and I will not hesitate to share them with you.
STAY AWAY FROM THEM. THEY WILL SEND YOU BROKEN BRICKS AND MAKE IT SEEM LIKE YOU'RE GETTING A DEAL ! ! !
I wish I could list all the photos and start this over to add all their messages. Rip Off.

2 0 Reply
MAKING_THINGS_RIGHT

Jul 10, 2014 #838964

Dear gilXXXXXXX,Thank you for the information, and we can understand about the school systems. Just a little information about this product. This refractory was purchased to sinter Al203 Alumina which creates an high purity ceramics at a temperature of 1725 deg c . We purchased each of these refractory's at close to 100.00 each because of the thermal properties.Are company was hit with the recession and was forced to downsize, so we are selling pennies on the dollar. Having said this we will sell you each refectory a 5.00 ea. and can fit 18 per large flat rate this is the very best we can do. We will run a special for 5.00, only for a1 week then go back to the original price. We hope this will help your efforts.Thank You- tlj_emporium
--------------------------------------------------------------------------------
From: gilXXXXXXX
To: tlj_emporium
Subject: Other: gilXXXXXXX sent a message about HIGH TEMPERATURE REFRACTORY 1670 DEG C #221232998735
Sent Date: Jun-21-14 09:51:23 PDT Dear tlj_emporium,Thank you for answering all of my super annoying questions.I am just trying to figure out how I am going to get what I need for the budget I have for school materials and supplies. I even have to pay for this stuff out of my own pocket which is ridiculous. I am sure I have told you before. It is all I think about.Anyways, I will be purchasing some either soon or when/if the price lowers at all.Thank You Sweetie<3 JenXX- gilXXXXXXX More of the story to
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0 2 Reply
jedson

Jul 11, 2014 #839050 Albuquerque, New Mexico, United States

THEY CONTINUE TO ARGUE THIS AND THAT AND WHATEVER OTHER EXCUSE HELPS THEM SLEEP AT NIGHT...
BUT THE FACT OF THE MATTER IS THAT THEY SENT ME TWO BOXES OF BROKEN BRICKS THAT WERE NOT PACKAGED WITH ANY PADDING BETWEEN THEM.
AND THEY WERE NOT PACKAGED LIKE THE FIRST PACKAGE THEY SENT ME (WHICH HAD PADDING AND CARDBOARD BETWEEN EACH BRICK AND CARDBOARD THAT SEPARATED EACH BRICK).
AND THEY SAID THEY WOULD SEND ME NEW BRICKS IF THE ORDER ARRIVED DAMAGED DUE TO THEIR PACKAGING.
YOU CANNOT SHIP 18 BRICKS (32-36 LBS.) STACKED ON TOP OF EACH OTHER WITH NO PADDING BETWEEN THEM, IN A CARDBOARD BOX THAT'S ONLY PROTECTION WAS THAT IT WAS IN ANOTHER BOX WITH A HANDFUL OF POPCORN FOAM, AND EXPECT NO ISSUES.
IMAGINE YOU HAVE TO BOX THAT FITS 18 REGULAR BRICKS PERFECTLY. THREE ROWS OF SIX STACKED ON TOP OF EACH OTHER TIGHTLY. NOW YOU FIND A BOX THAT IS AN INCH LARGER ON ALL SIDES AND YOU EMPTY A FREEZER ZIPLOC BAG OF POPCORN FOAM IN THIS BIGGER BOX. THEN YOU PLACE THE 30-SOMETHING POUND BOX INSIDE THAT BIGGER BOX AND TAKE IT TO THE NEAREST USPS STORE AND SEND IT NORMALLY. NO FREIGHT, NO FRAGILE. NO NOTHING. WTF DO YOU EXPECT TO HAPPEN? AND ON TOP OF IT ALL, NO EXTRA INSURANCE WAS ADDED EXCEPT FOR THE INCLUDED $50 (WHICH IS NOT EVEN HALF OF THE ITEM'S WORTH). USPS HAD NO CLUE WHAT WAS IN THERE AND TREATED IT LIKE A BOX OF CLOTHES. JUST LIKE FEDEX WOULD HAVE TOO. WHETHER IT WAS FEDEX OR USPS, THEY STILL WOULD HAVE ARRIVED DAMAGED. IF THEY WOULD HAVE PACKAGED THEM CORRECTLY LIKE
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