On Febrary 15, 2016 I've sold a wheelset on ebay. I received a notification about the payment from Paypal and sent the item.
It was delivered by Febrary, 19 2016 on which I received a notification. Suddenly, on March, 8 I got an e-mail from Paypal about cancellation of the payment. I called ebay and they attempted to tell the payment has never been done (at the attached screenshots a notification about the payment is seen as well as the notification about buyer's refund). However, the paypal's representative confirmed that the payment was done and then cancelled.
Nobody could explain why is it so easy to cancel the payment w/o any prior notification or dispute.
The CS appears to lack the knowledge and/or willingness to help to resolve problem. "Now this is your problem" told paypal's CS.
Reason of review: problems with payment and poor customer service.
Monetary Loss: $500.
Preferred solution: Full refund.
I didn't like: Bad service, Helped to scam.