Ebay makes decision based on pictures I was never able to send.

Bought it for xmas.Item arrived in non operational condition.

Provided negative feedback. This generated case. Had gotten price for items to fix and asked seller for partial refund, he said no money was spent. Seller contacted outside of ebay and sent automated crank calls which I was able to stop.

Attempted to provide pictures of claim but ebay link provided did not work for 3 days. Ebay decided claim in sellers favor based on pictures different than those seller had on add. Truthful honest feedback was taken from the transaction and I was no longer allowed to return. Called customer support and they could find no evidence of pictures or decision but left case as it was.

Beware of any seller named Brandon R.It appears when he gets broken items he does a resell on ebay to recoup his losses.

This review is a subjective opinion of a user.
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Exchange, Refund and Cancellation Policy
Privacy and Data Security
Delivery Service
Product or Service Quality

  • What I liked
    • Ebay is up and down
    • Diversity and price
  • What I disliked
    • No proper buyer protection
    • Cheater sellers
    • Cheater sellersno proper buyer protection
    • Were not there when i needed them

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Review category
Auctions and Internet Stores
review #758993

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Jan 31 #1104006

What was this item?
I see you have it valued at $600? Maybe you can do a charge back with paypal. They are supposed to be a different company now so if you paid with them you can send them the pictures and they *MIGHT* allow you to refund as they have a refund policy of 6 months now.
(I stopped selling on ebay when paypal made THAT change). If all else fails, try a chargeback with your credit card.
It also might help if you were able to file a police report to aid you in filing in small claims court

1 0 Reply

Jan 05 #1089494

So sorry that happened to you. I've heard other horror stories like this. Unfortunately, eBay can be pretty useless in helping honest people. Whatever puts more money in eBay's pocket...

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