2 comments
Not resolved

I bought an item from ebay.com seller electromix-usa

The item was supposed to be delivered to my brother (and picked up by my parents) until May 30; once the item was shipped it changed to June 2.

Thing is that my parents are leaving on May 31..

I asked the electromix-usa to speed up the shipment and even tried UPS yet no response from electromix-usa and UPS guy says it will not help.

I contacted ebay.com CS regarding this issue twice. I was promised that the ebay.com buyer protection program will cover me in this case, even if the seller recalls the item.

The seller contacts me and demands to get 22% restocking fee (WTF?) although I never even saw the item!

It's his fault that he chose ground shipping (on a turtle) that was delayed!

Now ebay.com "buyer protection program" turns to be "buyer harassment initiative" and they stand up for the bad seller - electromix-usa and he only refund me for $135.29 USD instead of $173.44 USD

That's a loss of $38.15 USD

electromix-usa sucks and I will do whatever it takes to get my money back and get my feedback to show in his feedback list (of course it was removed because ebay decided that now he is right!).

I have been shopping through ebay.com for years now and this is the first bad experience I had. electromix-usa sucks!

Review about: Electromix.

Review #491820 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / $38
Preferred solution Not specified

Had an Experience with Ebay?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Dominic
Indianapolis, Indiana, United States #972117
I had the same issue. They poorly shipped my golf shafts in two tubes taped together and they came apart somewhere along the way and I only received half of the empty tube. No shafts. Tried to contact Electromix-usa and only got voice mail. Left two messages and they never responded. Sent them two emails through eBay and no response. Submitted a claim with "buyer protection" and they denied the issue. What a joke! There is no security for items bought on eBay. So buyer be ware. I will never buy anything from this seller again. So I'm out $164.00
Anonymous
Wayne, New Jersey, United States #926694
Store Policies
electromixusa offers the following Returns Policy:
* There will be a 22% restocking fee for all working merchandise returns. All returns will be tested before refunds are processed
* We accept returns within 30 days of the original purchase date.
* There will be no refunds on items that have been used.
* Return items must be in original box and include all of the original accessories. * There will be a 50% fee for returns with any missing part or accessory. * All returns require an RMA (return merchandise authorization) number. Please send us an email if you require an RMA number. * If the item is malfunctioning and 30 days have passed since the purchase date, please send the item directly to the manufacturer using your

You May Also Like

"I will be attaching three documents pertaining to the way EBAY handles members complaints & what they do not do about it. I hate calling being on hold for ages..." Read more
"Hundreds of millions of dollars worth of fakes and forgeries are sold every year through online auction site and websites. It is the prefer method for the forgers to peddle..." Read more
"Mr. George Boulos of CANADA, using a false USA Address (a Post Office Box) bout a first day cover from me that was autographed by various astronauts. This cover was..." Read more
"I kid you not. I have complained before about ebay's ineptitude, lack of customer service training, disregard for safety of the consumer's money and rights, and what I would..." Read more
"Sent this letter to Evol, plus posted it through their contact link on their website. Four months later, no response of any kind! Evol Foods, 1845 Range St., Boulder, CO..." Read more
"I purchased this approximately 6 years ago. The set consists of a sofa, recliner, chair and ottoman. I notified Ashley Furniture customer support 2 years ago that my furniture started..." Read more
"The watch is heavily used and absolutely not new. There is a lot of wearing sign on the band and watch's side. The box is old with many visible dots..." Read more
"Got a ring for my sister's birthday because she's a huge jewellery collector I know. The product is sparkling and my sister loves it. The product which we received was..." Read more