Contact Ebay Customer Service
Ebay Phone Numbers and Emails
Toll-Free Number:
-
(866) 961-9253For Hacked Accounts
Customer Service:
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(866) 348-9519Resolution Center
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(866) 540-3229
Report Fraud:
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(866) 643-1607
Ebay Emails:
Contact Information
Ebay Website:
Ebay Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PT):
Monday - Sunday: 6:00am - 6:00pm
Other Locations:
eBay (UK) Limited
1 More London Place
London, SE1 2AF
United Kingdom
eBay GmbH
Albert-Einstein-Ring 2-6
14532 Kleinmachnow
Germany
eBay Canada Limited
240 Richmond St. W, 2nd Fl., Ste 02-100
Toronto, ON, M5V 1V6
Canada
How Good is Ebay's Customer Service?
Summary of Ebay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ebay?
Shipping and Delivery Question:
- “Tracking order”
- “Wrong shipping address”
- “Printed to many shipping label”
Request for Information Question:
- “Order information”
- “Question on my credit card account”
- “Need help getting with a seller about a couple of parts that I need to return a couple of automotive parts that I need to return and the seller has not gone back to me for a while”
Account Question:
- “Money taken out of account”
- “I changed my banking information and I am being asked to input the full number of my previous account. I no longer have it or anything relating to it. What should I do?”
- “I am a victim of fraud and someone placed an order through you on my bank account”
Return/ Replace Question:
- “I bought a tire that I want to return from a chaparral tires”
- “Return item”
- “I have something to return”
Refund Question:
- “To refund an item I ordered as a guest”
- “Refund”
- “To get refund”
Payments and Charges Question:
- “Payment”
- “Was charged more shipping on top of what I payed already when picked up from post office and said wasn't from there end and charge was $3.21”
- “Double charged my card”
Product/ Service Question:
- “Damaged goods”
- “I bought a cellphone but I didn't buy insurance but they added on me I don't want the insurance can you cancel please”
- “Item received broken”
Cards Question:
- “My card”
- “Gift card issue”
- “Gift card balance”
Activation/ Cancellation Question:
- “To discuss an order that was cancelled”
- “Cancel my order now”
- “Cancel order I just ordered the brake pads”
Staff Question:
- “Customer service agent”
- “Some one bought staff from you with my card”
- “Customer service”
Website/ Application Question:
- “Some one on your site is hotassing me”
- “Problem with site”
- “Your website sucks”
Employment Question:
- “I was supposed to get paid today”
- “1099 form”
- “Deceased former employee”
Other Question:
- “Item never showed up”
- “Hit the wrong button, i thought someone offered me the price”
- “Item not available”
About
, , , ,
eBay is an online platform that enables individuals and businesses to sell and buy goods and services through a vast network of auctions and online sales. In 1995, eBay founder Pierre Omidyar launched AuctionWeb, designed to facilitate peer-to-peer auctions, which quickly grew to one of the biggest online marketplaces connecting buyers and sellers worldwide.
The company aims to connect people and create communities to ensure everyone can access economic opportunity. eBay is known for its auction-style listings, which allow buyers to bid on items and sellers to set a minimum price for their products.
eBay has reached over 190 markets globally and united 134M active buyers worldwide. Its range of products varies from rare collectibles to new products from top brands.
Ebay is ranked 86 out of 519 in Auctions and Marketplaces category
USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide
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