Contact eBay Customer Service
eBay Phone Numbers and Emails
Toll-Free Number:
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(866) 961-9253For Hacked Accounts
Customer Service:
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(866) 348-9519Resolution Center
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(866) 540-3229
Report Fraud:
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(866) 643-1607
eBay Emails:
How to Contact eBay?
eBay Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eBay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eBay is 8669619253. 56% of consumers used this number to address their issues and concerns. Meanwhile, 44% of users reported contacting a real person successfully by dialing the phone number 8663489519.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eBay may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eBay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eBay is 8669619253. 56% of consumers used this number to address their issues and concerns. Meanwhile, 44% of users reported contacting a real person successfully by dialing the phone number 8663489519.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eBay may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call eBay mainly because of request for information, payments and charges.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact eBay is help@ebay.com. 43% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
eBay Website:
eBay Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PT):
Monday - Sunday: 6:00am - 6:00pm
Other Locations:
eBay (UK) Limited
1 More London Place
London, SE1 2AF
United Kingdom
eBay GmbH
Albert-Einstein-Ring 2-6
14532 Kleinmachnow
Germany
eBay Canada Limited
240 Richmond St. W, 2nd Fl., Ste 02-100
Toronto, ON, M5V 1V6
Canada
eBay Customer Service Reviews
If you want to reach out ebay costumer support there is no Phone option to speak with someone and very difficult to get help ons the site when you have issues with your purchase
They corrected the problem in a timely order. I was grateful paypal also helped. I am glad it is resolved
I can not afford 152 amonth I have to many bills to pay. For my americo life insurance. Under the name Douglas L Bailey jr
Sold as a weight loss supplement. Didnt work.
Waited a week for a response. Said I needed to send a picture of all bottles full or not. Did so immediately. Havent heard back.
Advertisements are not consistent. Some state 60 day guarantee and others offer 180 day. Some returns say to return all bottles full or not, the video I watched said to keep them if they didnt work for the inconvenience. Advertising made it sound like they contained exotic ingredients but they contain only simple ingredients.
Poor customer service and I can see by asking for pictures they are delaying or going to refuse refund. Stated A quick refund would be given not true.
How Good is eBay's Customer Service?
Summary of eBay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eBay?
Shipping and Delivery Question:
- “No package tracking on all my orders”
- “My order never shipped”
- “I loss my package”
Request for Information Question:
- “About a purchase”
- “Customer has questions I can't answer”
- “Need help”
Payments and Charges Question:
- “How do you send another invoice to update shipping?”
- “Trouble locating an order I paid for”
- “Billing”
Account Question:
- “Money coming out of my account”
- “Acct”
- “Account”
Return/ Replace Question:
- “Devolver un motor incorrecto”
- “Didn’t get email notice for ordered item need to return”
- “Return”
Product/ Service Question:
- “Damaged goods”
- “I buy iPhone pro max 13 open box but life health battery 84 percent”
- “Complaint”
Refund Question:
- “Seeking refund”
- “Refund”
- “Refund for returned item”
Cards Question:
- “Gift card”
- “I need my card activated”
- “They keep take money off my card”
Activation/ Cancellation Question:
- “I want to cancel a order I just purchased because the owner didn't give me the measurements of the product to see if it will fit my machine because after I placed the order I looked at the picture and thought they might be fake.”
- “Cancelar un pedido”
- “I uncancel order”
Staff Question:
- “Costumer services”
- “Customer service”
- “Customer service representative”
Website/ Application Question:
- “My photos was wrongly uploaded in this website”
- “Cannot use my cash app card on auctions... but it can buy other items”
- “Your entire app is *** how can i verify me email THRU an email When I HAVE TO EXIT THE EMAIL TO GO VEIW THE NEW ONE. U GUYS CANT BE THAY *** STUPID”
Employment Question:
- “Tax info 1099k not sent”
- “To have my 1099k sent to me”
- “1099 tax form”
Other Question:
- “Un paquete que dise que llegó y no esta ni en la puerta ni en el buzón”
- “Reembolso de artículo devuelto”
- “Tengo problemas con rembolso”
Compare eBay Customer Service To
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