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eBay Customer Service Contacts

How to Reach a Person at eBay

Verified Contact Information

Toll-Free Number:

  • 1-866-961-9253
    For Hacked Accounts
Call customer service
Send Message

Customer Service:

  • 1-866-348-9519
    Resolution Center
  • 1-866-540-3229

Report Fraud:

  • 1-866-643-1607

Headquarters:

  • 1-408-376-7400

eBay Emails:

Accessibility
Customer Service
Developers Program, eBay Main Street, Report Compromised Ebay Employee Account
Investors/ Franchising
Legal
Employee Privacy Inquiries, Notice of Claimed Infringement, Privacy Inquiries, Security Law Inforcement
Media
Press Inquiries
askethics@ebay.com
Reporting Ethics Issues
help@ebay.com
talent@ebay.com
copyright@ebay.com
Copyright Infringement Inquiries
spoof@ebay.com
Report Spam Email
spam@ebay.com

eBay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular eBay Phone Number
1 (866) 961-9253
Average Hold Time
00:06:26
Average Calls duration
3 minutes
Most Popular eBay Email Address
help@ebay.com
eBay Live Agent Availability
3% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact eBay?

To contact the eBay support team by email, log in to your account, click the “Help & Contact” button at the bottom of the page, and select the “Contact us” option. After picking the closest topic to your issue, go to this page, and on the left-side menu, choose to email eBay customer service team. You will be asked to fill out the online form with your issue.
The company informs that they will reply to your email enquiry within 24 hours.

There is a dedicated eBay phone number for fraud assistance:1-866-540-3229. The company notes that you should only call this number if you have experienced fraud, otherwise, if you call it for other issues the customer representatives on the line will not be able to assist you. For the technical support, customers can call at 1-866-961-9253. They also notify their customer that the eBay toll-free support phone number: +1 866-540-3229 is no longer in service. Company warns their customers of long wait times from time to time.

Customers can contact eBay via different social media platforms, including Twitter, Facebook, and Instagram.
To contact eBay on social media, you can send a direct message or post a public question or concern on the company’s social media accounts. eBay social media team will then work to respond promptly to the inquiry. However, response times may vary depending on the volume of inquiries.
Regarding which social media channel is best for contacting eBay ultimately relies on the preference of the customer. A dedicated eBay customer service page on Twitter @AskeBay is a preferred option for customers who need immediate assistance. Twitter is a popular platform for customer service inquiries known for its fast-paced and real-time interactions, so it might be helpful to contact eBay support there. Additionally, you may get a company response by messaging eBay on Facebook and Instagram.

To contact eBay’s customer service through the live chat feature, log in to your eBay account, and click the “Help & Contact” button at the bottom of the page. Then choose the topic closest to your request and follow the link. At the bottom of the page, you will find the section “Need more help?” Click the “Chat with us” button and follow the instructions. In addition, you can also go to chat with the assistant through the “How can we help you today?” page. Scroll the page down and repeat all the steps above.
eBay’s automated chat feature is available 7 days a week from 9 am to 6 pm CET.

To request a refund on eBay, you can log in to your eBay account, click the “Help & Contact” button at the bottom of the page, and select the “Contact us” option. From there, you should choose “Returns & Refunds”. Look through the suggested article and select the one that is closest to your issues. On the next “Help yourself” page, you can either contact eBay via email and chat or choose the necessary article. If you can’t find the answer, go to “Need more help?” at the bottom of the page.

eBay customer support team operates 24/7.

To file a complaint with eBay customer service, go to the “Help” page on the eBay website.

To contact a bidder on eBay, do the following:

  1. Select the "Advanced Search" option.
  2. Filter the search "By bidder".
  3. Type in the bidder's username to start the search.
  4. Click on the bidder's username to visit their profile.
  5. Click "Contact member" to get in touch with the bidder.
PissedConsumer Club

Contact Information

eBay Website:

eBay Help Center:

Corporate Office Address:

eBay Inc.
2025 Hamilton Ave.
San Jose, California 95125
United States

Other Info (opening hours):

Customer Service Hours (PT):

Monday - Sunday: 6:00am - 6:00pm


Other Locations:

eBay (UK) Limited

1 More London Place

London, SE1 2AF

United Kingdom


eBay GmbH

Albert-Einstein-Ring 2-6

14532 Kleinmachnow

Germany


eBay Canada Limited

240 Richmond St. W, 2nd Fl., Ste 02-100

Toronto, ON, M5V 1V6

Canada

More contact details

Summary of eBay Customer Service Calls

440K TOTAL
CALLS
02:35 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call eBay?

Shipping and Delivery Question:

  • “Wrong item received”
  • “Tracking my shipment haven't heard anything since Monday”
  • “I haven't heard anything on my tracking shipment since Monday trying to find out where it located”

Request for Information Question:

  • “Looking for my package”
  • “Need help resolving item not delivered”
  • “Help with return”

Payments and Charges Question:

  • “Fraud”
  • “Suspect fraud”
  • “Payment”

Account Question:

  • “Restricted account”
  • “Restrictions account”
  • “I need to get my account reinstated”

Return/ Replace Question:

  • “Problems with a return”
  • “Change my email”
  • “Return items”

Product/ Service Question:

  • “Problem with order”
  • “Problem with printing a label”
  • “Damaged package”

Refund Question:

  • “Refund”
  • “Refund dispute”
  • “Money back on item bought”

Cards Question:

  • “Card not working to receive payment”
  • “New card number”
  • “Issues with eBay gift card for method of payment”

Activation/ Cancellation Question:

  • “Cancelar compra”
  • “Cancel”
  • “Cancelación de cuenta sin razón ni explica”

Staff Question:

  • “Customer service - pick up package”
  • “Because you enabled a company to scam me and your customer service is so shocking it should be criminal”
  • “Customer service”

Website/ Application Question:

  • “App has not been working for days”
  • “Never got my tablet never had this issue don’t get my money or tablet will never order from this site again”
  • “App”

Employment Question:

  • “I was scummed by an Ebay company that said it was hiring people online to do a job for selecting orders using your money and they pay you a commission”
  • “1099”
  • “Tax info 1099k not sent”

Other Question:

  • “Did not ship to me”
  • “I haven't issued with an order with you guys.”
  • “No es record un produto”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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