Ebay Phone Numbers and Emails

Toll-Free Number:

  • (866) 961-9253

Customer Service:

  • (866) 348-9519
    Help with hacked account

Report Fraud:

  • (866) 643-1607

Ebay Emails:

Customer Service
Report Compromised Ebay Employee Account
Jobs/ Career
Employee Privacy Inquiries, Notice of Claimed Infringement, Privacy Inquiries, Security Law Inforcement
Press Inquiries
Report Fraud
Report Spam Email
Message this business
Copyright Infringement Inquiries
More phone numbers and emails Less phone numbers and emails

Ebay Contact Information

Ebay Website:

Ebay Help Center:

Corporate Office Address:

eBay Inc.
2025 Hamilton Avenue
San Jose, California 95125
United States

Other Info (opening hours):


Daily: 5 AM - 10PM (PST)

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How to Contact eBay Customer Service?

eBay recommends that you first check their help center before contacting them directly. The help center has answers and solutions to the most common customer questions and issues by both sellers and buyers. It has help articles regarding returns and refunds, shipping and tracking, buying, selling, account, and fees and invoices. eBay also has a dedicated help center for sellers where they can manage issues such as feedback, defect removal, items not received, refunds, and policy updates.

If you cannot find the information you need in the help center, you may contact eBay customer service via phone, email, or social media.

What is eBay Customer Service Phone Number?

There is a dedicated eBay phone number for fraud assistance:1-866-540-3229. The company notes that you should only call this number if you have experienced fraud, otherwise, if you call it for other issues the customer representatives on the line will not be able to assist you. For the technical support, customers can call at 1-866-961-9253. They also notify their customer that the eBay phone number: +1 866-540-3229 is no longer in service. eBay warns their customers of long wait times from time to time.

What is eBay Customer Service Email?

To contact eBay customer support via email, go to eBay.com. Scroll down to the bottom, and choose “Help and Contact” from the menu. You will be led to a help page. Scroll down on the help page and click on the “Contact Us.” Choose the category you need help with and follow the prompts provided on the next pages. Eventually, you will be given an “email us” option. Log in to your account if you haven’t yet, fill the form provided, and then submit.

Contact eBay Customer Service Via Social Media

eBay has several social media accounts including Facebook, Instagram, and Twitter. The @AskeBay Twitter account is dedicated to offering customer support. You can either post your comment on the feed or message directly.

eBay Headquarters Address
2025 Hamilton Avenue
San Jose, California 95125

More information

Ebay Rating Based on 8.5K Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Ebay Customer Service Calls

02:42 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebay Customer Service?

Shipping and Delivery Question:

  • “Never received my purchase”
  • “Hi i was ordered tablet for my son still i didn't get it .”
  • “Wrong shipping address”

Account Question:

  • “Cant sign in”
  • “Problems with account”
  • “Lost account info”

Request for Information Question:

  • “Need help with shipping”
  • “Questions about account”
  • “Question regardingQuestion selling on ebay”

Return/ Replace Question:

  • “Return item”
  • “Need to return an item”
  • “Change adrees”

Refund Question:

  • “Unable to give buyer refund”
  • “No refund”
  • “Refund”

Payments and Charges Question:

  • “None payment”
  • “Fraudulent charges”
  • “Charged me twice”

Cards Question:

  • “My eBay gift card isn't working”
  • “Unfreeze my eBay gift cards”
  • “Gift card”

Product/ Service Question:

  • “What can fo a company are.you runing i want to buy a carburetor for a firman generator”
  • “Broken and defective headlight”
  • “I buy feed better not working”

Activation/ Cancellation Question:

  • “To cancel order”
  • “Cancelorder”
  • “I cancelled account but still being charged”

Staff Question:

  • “I need customer service”
  • “Yolk to customer service”
  • “Customer service”

Website/ Application Question:

  • “Want to know if the site is legitimate”
  • “Website issues”
  • “Website”

Employment Question:

  • “Need to get paid”
  • “I want to talk to someone about how I can get paid, when I don't have a checking account”
  • “Get paid selling a item”

Other Question:

  • “I haven't received my item it's a Blu-ray DVD 10 dish The name is Buddy complex”
  • “To make sure my order is real”
  • “Help issues”


Ebay Return Policy
To read more: https://www.ebay.com/returns
Ebay Delivery Policy
To read more: https://www.ebay.com/b/Packaging-Shipping/19273/bn_1865376
Ebay Privacy Policy
This privacy notice explains Ebay's' collection, use, disclosure, retention, and protection of The User's personal information. This privacy notice applies to any eBay website, application, service, or tool (collectively "Services") where this privacy notice is referenced, regardless of how The Client access or use them, including through mobile devices. This privacy notice also applies to the provision of eBay services through any eBay partner's website, application, service, or tool where it is referenced and where The User's listings and their content are published or advertised in accordance with the terms of this privacy notice. The Company may amend this privacy notice at any time by posting the amended version on this site including the effective date of the amended version. Personal Information is information relating to an identified or identifiable natural person.
To read more: https://pages.ebay.com/help/policies/privacy-policy.html
Top Ebay Services

Customer Care, Shipping Service, Claim

Top Ebay Products

Account, Gift Card, Profile

Ebay Pros and Cons

Pros: Unable to speak with anyone, No pros, Csnt talk to no one, Good prices, No response

Cons: Customer service, No customer service, Cant get you on phone, No one to speak with if something went wrong, No way to talk with customer service

Related Companies

Ebay Australia, StubHub, Gumtree, Ebay UK, Ebay Canada


EBay is an on-line auction center that was founded by computer programmer Pierre Omidyar in San Jose, California in 1995. EBay performs on-line auction hosting, electronic commerce and it is in fact a shopping mall. People from the whole world can easily buy or sell goods and services in this website. The first thing ever sold on the auction was a broken laser pointer. The slogan of eBay is: "What ever it is, you can get it on eBay". Besides, eBay, Inc. owns some more companies such as Skype, PayPal, Gumtree. EBay has developed special rules concerning bidding, buying and selling items. There have been many complaints about eBay seller fraud.

Ebay reviews and complaints

Ebay is ranked 105 out of 459 in Auctions and Marketplaces category

Area Served

USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide

Payment Methods

PayPalVISAMasterCardAmerican ExpressDiscover

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