Contact eBay Customer Service
eBay Phone Numbers and Emails
Toll-Free Number:
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(866) 961-9253For Hacked Accounts
Customer Service:
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(866) 348-9519Resolution Center
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(866) 540-3229
Report Fraud:
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(866) 643-1607
eBay Emails:
How to Contact eBay?
eBay Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eBay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eBay is 8669619253. 55% of consumers used this number to address their issues and concerns. Meanwhile, 44% of users reported contacting a real person successfully by dialing the phone number 8663489519.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eBay may ask you for the following information to identify you as a customer: first and last name, email or order id.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eBay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eBay is 8669619253. 55% of consumers used this number to address their issues and concerns. Meanwhile, 44% of users reported contacting a real person successfully by dialing the phone number 8663489519.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eBay may ask you for the following information to identify you as a customer: first and last name, email or order id.
People call eBay mainly because of request for information, payments and charges.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact eBay is help@ebay.com. 44% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
eBay Website:
eBay Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PT):
Monday - Sunday: 6:00am - 6:00pm
Other Locations:
eBay (UK) Limited
1 More London Place
London, SE1 2AF
United Kingdom
eBay GmbH
Albert-Einstein-Ring 2-6
14532 Kleinmachnow
Germany
eBay Canada Limited
240 Richmond St. W, 2nd Fl., Ste 02-100
Toronto, ON, M5V 1V6
Canada
eBay Customer Service Reviews
Terrible, we sent an expensive item to a buyer. eBay closed the return request which prevented us from sending a return label.
They then refunded the item in full, told the buyer they did not need to return the item, and told us to work things out with the buyer. When we tried to get our item returned, the buyer contacted eBay who told them they did not need to return the item.
We cannot speak to anyone. We have appealed twice and their decision stands.
Ebay has restricted my account and never gave reason? I have been a long time customer, bill always paid on time.
I had issues from many companies from China! Poor or no reply to issues. I don't understand why my account is restricted? This was a very poor customer service!
I have never done anything to receive such a drastic reaction.
I would appreciate an explanation and my account removed from restriction, the least you can do for causing this on my account! I will be notifying your company CEO regarding this diservice!
How Good is eBay's Customer Service?
Summary of eBay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eBay?
Shipping and Delivery Question:
- “Wrong order”
- “I have not received my pre approved shipping label”
- “Lost Package”
Request for Information Question:
- “Try to find out why my order won’t go through”
- “Seller support”
- “About a order that they don't have in stock”
Payments and Charges Question:
- “Fraudulent gift cards”
- “Check a transaction”
- “Unknown charge on card”
Account Question:
- “Hacked account”
- “My account was hacked, I can not acces it”
- “Account”
Return/ Replace Question:
- “Because I received something and had to return it because it wasn't the right thing he was supposed to give my money back and haven't got it back yet”
- “Return”
- “Return itemgn”
Refund Question:
- “Refund”
- “Refund my item valve cover gasket on my care wrong one”
- “Refund, sold my weapon, do not need grip”
Product/ Service Question:
- “Please allow me access my client Germany accoun”
- “Product delivered doesn’t work”
- “Because I made an order and I never arrived.”
Cards Question:
- “Gift card balance says zero”
- “Gift card”
- “My 2 (200) Gift cards do not work, went to store and was told to contact eBay because they validated”
Activation/ Cancellation Question:
- “Cancel”
- “Cancel order be refunded”
- “Bid cancellation”
Staff Question:
- “Custoner service for solution of unauthorized quantities proccessed”
- “Tech service fraud”
- “Customer service issue”
Website/ Application Question:
- “Cannot get site to send my order have paid for goods”
- “I'm trying to place an order but the website will not allow.”
- “App not working”
Employment Question:
- “I can't get paid out”
- “Jobs”
- “Can't get paid because the buyer said I'd buy a gift card and i never said that.”
Other Question:
- “My order”
- “My iten not came yea”
- “Seller help”
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