Contact eBay Customer Service
eBay Phone Numbers and Emails
Toll-Free Number:
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(866) 961-9253For Hacked Accounts
Customer Service:
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(866) 348-9519Resolution Center
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(866) 540-3229
Report Fraud:
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(866) 643-1607
eBay Emails:
How to Contact eBay?
eBay Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eBay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eBay is 8669619253. 56% of consumers used this number to address their issues and concerns. Meanwhile, 44% of users reported contacting a real person successfully by dialing the phone number 8663489519.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eBay may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eBay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eBay is 8669619253. 56% of consumers used this number to address their issues and concerns. Meanwhile, 44% of users reported contacting a real person successfully by dialing the phone number 8663489519.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as eBay may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call eBay mainly because of request for information, payments and charges.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact eBay is help@ebay.com. 43% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
eBay Website:
eBay Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PT):
Monday - Sunday: 6:00am - 6:00pm
Other Locations:
eBay (UK) Limited
1 More London Place
London, SE1 2AF
United Kingdom
eBay GmbH
Albert-Einstein-Ring 2-6
14532 Kleinmachnow
Germany
eBay Canada Limited
240 Richmond St. W, 2nd Fl., Ste 02-100
Toronto, ON, M5V 1V6
Canada
eBay Customer Service Reviews
I called because I could not combine shipping for a customer. The agent was unable to answer my questions and just didnt say anything- then she accused me of yelling at her and she hung up-
Very bad.
Why cant you make it easier to talk with a human who knows what shes doing?
How Good is eBay's Customer Service?
Summary of eBay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eBay?
Shipping and Delivery Question:
- “I receive a message saying my package was delivered but not to my address. How do i retrieve my package?”
- “I received message my package was delivered but not to my address.”
- “Package returned to sell her”
Request for Information Question:
- “About a return package”
- “Status of item I bought”
- “Status of item”
Payments and Charges Question:
- “Fraud”
- “Buyers charging for shipping but advertising free shipping”
- “Buyers charging for shipping when they say it’s free shipping”
Account Question:
- “Restoration of account”
- “Trying to get back on to my account”
- “My eBay account”
Return/ Replace Question:
- “Notification of ONLY today receiving return instructions.”
- “Return item”
- “Return rquist”
Product/ Service Question:
- “My product hasn't been arrived yet”
- “Purchase not received”
- “I want to purchase an big item the seller is asking me to purchase Ebay gift cards”
Refund Question:
- “Refund”
- “Having problem getting a refund on a pair of pants. I bought bell bottoms for 2995 and they were 4 inches too small and the waste. They asked me to send them pictures. I did. I said I'm pictures of the package. Pictures will appear that everything th”
- “Refund were is it che k my bank not thrre”
Cards Question:
- “Yes, my bank card got hacked. And I'm waiting on a new one, and I just don't want my funds to go away. Or I have sold stuff.I can't find them so I need someone to contact me”
- “Fault paiment from card end 8105”
- “My card got shipped to the vault PSA I want it home”
Activation/ Cancellation Question:
- “Cancel order”
- “Received email saying my ordered was canceled”
- “Cancelorder”
Staff Question:
- “Customer service”
- “Terrible customer service help please”
- “Talk to customer service”
Website/ Application Question:
- “Your entire app is *** how can i verify me email THRU an email When I HAVE TO EXIT THE EMAIL TO GO VEIW THE NEW ONE. U GUYS CANT BE THAY *** STUPID”
- “Site won't load when preview”
- “$10.00 App savings not working”
Employment Question:
- “Tax info 1099k not sent”
- “To have my 1099k sent to me”
- “1099 tax form”
Other Question:
- “Merchandise not. Receive”
- “Need explanation”
- “Mailing label”
Compare eBay Customer Service To
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