Contact eBay Customer Service
eBay Phone Numbers and Emails
Toll-Free Number:
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(866) 961-9253For Hacked Accounts
Customer Service:
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(866) 348-9519Resolution Center
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(866) 540-3229
Report Fraud:
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(866) 643-1607
eBay Emails:
Contact Information
eBay Website:
eBay Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (PT):
Monday - Sunday: 6:00am - 6:00pm
Other Locations:
eBay (UK) Limited
1 More London Place
London, SE1 2AF
United Kingdom
eBay GmbH
Albert-Einstein-Ring 2-6
14532 Kleinmachnow
Germany
eBay Canada Limited
240 Richmond St. W, 2nd Fl., Ste 02-100
Toronto, ON, M5V 1V6
Canada
How Good is eBay's Customer Service?
Summary of eBay Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eBay?
Shipping and Delivery Question:
- “Have spent money on a vehicle and have received a tracking number and there are always hidden fees”
- “Seller shipped the wrong product to me.”
- “Received wrong item”
Request for Information Question:
- “Need support”
- “I need to talk to some one on the phone”
- “Need help on creating an invoice”
Payments and Charges Question:
- “Billed again for an item not received”
- “Fraud”
- “Charge on my account”
Account Question:
- “Account trouble”
- “Not my account”
- “Sales account”
Return/ Replace Question:
- “Return”
- “Return as a seller”
- “To return item”
Refund Question:
- “To get a refund cuz I bought the wrong perfume”
- “Partial refund”
- “Refund”
Product/ Service Question:
- “First time buying ebay motor vehicle”
- “Defective product”
- “I am trying to Buy a car and I think that it is a fraudulent ad. I have an email from what is supposed to be eBay motors, but none of the telephone numbers line up with what I have found online.”
Cards Question:
- “I have mine on cards that I was not able to make a purchase with and I would like to get my money. It's four catfs with $200 each the I bought from frys to make a market place purchase on Fb”
- “Card not working”
- “My gift cards got hacked”
Activation/ Cancellation Question:
- “To cancel an item i sold”
- “I need to cancel order”
- “Cancel order”
Staff Question:
- “Trying to talk to customer service representative about why I was charged for the mower deck without my knowledge and no one answered the phone this is not good customer service or business I won a bid for item”
- “Customer service”
- “EBay customer service is poor”
Website/ Application Question:
- “Item was removed but other items just like minor on the site”
- “Glitch on ebay website for item return process.”
- “Website not allowing buy it now”
Employment Question:
- “Need to get paid for my sold items”
- “Do i get a 1099k form from you”
- “1099 tax form”
Other Question:
- “My ebay has a differnt name”
- “Need to speak to a live person”
- “Buyer trying to scam”
About
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eBay is an online platform that enables individuals and businesses to sell and buy goods and services through a vast network of auctions and online sales. In 1995, eBay founder Pierre Omidyar launched AuctionWeb, designed to facilitate peer-to-peer auctions, which quickly grew to one of the biggest online marketplaces connecting buyers and sellers worldwide.
The company aims to connect people and create communities to ensure everyone can access economic opportunity. eBay is known for its auction-style listings, which allow buyers to bid on items and sellers to set a minimum price for their products.
eBay has reached over 190 markets globally and united 134M active buyers worldwide. Its range of products varies from rare collectibles to new products from top brands.
eBay is ranked 109 out of 677 in Auctions and Marketplaces category
USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide
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