Skip to content
Write review For Business
  • Login

Contact eBay Customer Service

How to Reach a Person at eBay

Verified Contact Information

Toll-Free Number:

  • 1-866-961-9253
Call Now
Send Message

Customer Service:

  • 1-866-348-9519
    Resolution Center
  • 1-866-540-3229

Report Fraud:

  • 1-866-643-1607

Headquarters:

  • 1-408-376-7400

Accessibility:

accessibility@ebay.com

Accounting/ Billing:

paymentsinfouk@ebay.com

Customer Service:

government_relations@ebay.com
eBay Main Street
ebay@ebay.co.uk
UK

Investors/ Franchising:

ir@ebay.com

Legal:

vero@ebay.com
erified Rights Owner (VeRO) program
ebaydpo@ebay.com
Privacy Inquiries
lawenforcement@ebay.com
Security Law Inforcement

Media:

press@ebay.com
Press Inquiries
youtube@ebay.com
askethics@ebay.com
Reporting Ethics Issues
help@ebay.com
talent@ebay.com
copyright@ebay.com
Copyright Infringement Inquiries
spoof@ebay.com
Report Spam Email
spam@ebay.com

eBay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular eBay Phone Number
1 (866) 961-9253
Average Hold Time
00:05:02
Average Calls duration
2 minutes
Most Popular eBay Email Address
help@ebay.com
eBay Live Agent Availability
3% of callers successfully reach a real person
Issue Resolution Rate
Low (7% reported full resolution)
View full overview

How to Contact eBay?

Contacts

The dedicated eBay phone number for fraud assistance is 1-866-540-3229. The company says to call this number only for fraud issues, as representatives cannot help with other concerns. For technical support, customers can call 1-866-961-9253. The company also notes that the eBay toll-free support phone number +1 866-540-3229 is no longer in service and warns customers about long wait times from time to time.

To email the eBay support team, log in, click Help & Contact, select Contact us, choose the closest topic, and use the email option to fill out the online form. The company informs that they will reply to your email enquiry within 24 hours.

You can contact eBay on Twitter, Facebook, or Instagram by direct message or public post. The eBay social media team may respond, but response times vary. The dedicated eBay customer service Twitter page @AskeBay is often preferred for faster help.

To use eBay customer service live chat, log in, click Help & Contact, choose the closest topic, open Need more help?, click Chat with us, and follow the instructions. You can also use the assistant on the How can we help you today? page. eBay’s automated chat is available daily from 9 am to 6 pm CET.

To request an eBay refund, log in, click Help & Contact, select Contact us, choose Returns & Refunds, and review the suggested article. On the Help yourself page, contact eBay by email or chat, choose an article, or use Need more help? if needed.

To contact a bidder on eBay, do the following:
1. Select Advanced Search.
2. Filter the search By bidder.
3. Enter the bidder’s username to start the search.
4. Click the bidder’s username to visit their profile.
5. Click Contact member to contact the bidder.

Working Hours & Locations

eBay customer support operates 24/7.

Account, Refund & Others

To file a complaint with eBay customer service, go to the Help page on the eBay website.
PissedConsumer Club

Contact Information

eBay Website:

eBay Help Center:

Corporate Office Address:

eBay Inc.
2025 Hamilton Ave.
San Jose, California 95125
United States

Other Info (opening hours):

Customer Service Hours (PT):

Monday - Sunday: 6:00am - 6:00pm


Other Locations:

eBay (UK) Limited

1 More London Place

London, SE1 2AF

United Kingdom


eBay GmbH

Albert-Einstein-Ring 2-6

14532 Kleinmachnow

Germany


eBay Canada Limited

240 Richmond St. W, 2nd Fl., Ste 02-100

Toronto, ON, M5V 1V6

Canada

More contact details

How Customers Rate eBay Support?

4.2 / 5
Good

Based on 460K calls to eBay customer support through PissedConsumer.com and 1K survey responses.

Total Calls
460K
Avg Call Duration
02:23
Issues Resolved
7%

Why Customers Call eBay?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 20%
  • Shipping and Delivery 19%
  • Request for Information 11%
  • Payments and Charges 11%
  • Return/ Replace 9%
  • Account 9%
  • Product/ Service 8%
  • Refund 7%
  • Activation/ Cancellation 3%
  • Cards 3%
  • Staff <1%
  • Fraud & Security Issues <1%
  • Questions About an Order <1%
  • Website/ Application <1%
  • Payments & Transfers <1%
  • Employment <1%
  • Claims & Legal Issues <1%
  • Streaming Services <1%
  • Phone & Devices <1%

Customer Inquiries & Issues

20%
  • "Query"
  • "Don't see my stiff"
  • "Estoy esperando mi rrembolso"

Shipping and Delivery

19%
  • "My order says delivered, but I did not get my purchase"
  • "My order was no delivered with everything it was suppose to come with"
  • "Seller sent me the wrong item and I had to pay extra for shipping or the post office will not give it to me when they knocked the door"

Request for Information

11%
  • "Partial order received. Want to talk to agent"
  • "Checking on a warrenty"
  • "Hello eBay Support, I am a Syrian citizen currently residing legally in Iraq. I would like to sell products on eBay. Can I register as a seller and sell products while living in Iraq? Thank you for your help. Kind regards, Khader Mahmoud Alhazore"

Payments and Charges

11%
  • "Charge on my account I don't recognize"
  • "Funds on hold"
  • "payment"

Return/ Replace

9%
  • "return"
  • "Returns and refund"
  • "Return part is wrong like refund"

Account

9%
  • "Bank account"
  • "Accounts"
  • "Password"

Product/ Service

8%
  • "Complaint"
  • "Problem with shipping"
  • "making a purchase with a discount"

Refund

7%
  • "Refund for returned item never received."
  • "refund"
  • "Need my money back"

Activation/ Cancellation

3%
  • "I ordered a phone from EBay and my son can't get it activated"
  • "A order that I made a mistake and canceled before they canceled trying to stop them for counseling"
  • "I need to cancel an order I ordered by mistake"

Cards

3%
  • "Card removal"
  • "My card was called fake and is real"
  • "Stolen gift card putter order"

Staff

<1%
  • "Talk customer services"
  • "Customer service"
  • ". Customer service"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Scammed"
  • "Theft"

Questions About an Order

<1%
  • "Order"
  • "My order"
  • "Orders"

Website/ Application

<1%
  • "I place a order on website as a guest but I have received a receipt but my money had been taken from my account"
  • "Keeps telling me something went wrong adding payout"
  • "I been order placed into the ebay app since August 20th ,2026 I never received my items yet I would like to know when I will be going to receive my order for the older adults, when the sender will be going to send them to USPS department? The trackin"

Payments & Transfers

<1%
  • "Payout"
  • "Funds"
  • "Payout issue"

Employment

<1%
  • "I'm in the middle of a job I'm out of money I have to buy more supply's to finish and get paid and you guys are holding me up! I need my $ it's not in my account and I was told it would be today or at least most of it."
  • "Pay off dedt"
  • "To pay off klarna balance of $45 & then purchase another phone."

Claims & Legal Issues

<1%
  • "Claim"
  • "File a claim"
  • "Claims"

Streaming Services

<1%
  • "Onn 65 inch tv"
  • "I ordered a roku doorbell and I have not received it today. I've been sitting here all day and no roku, doorbell. When they say it was delivered"
  • "Payed item seller hasentvsentvout"

Phone & Devices

<1%
  • "Lost phone"
  • "Phone issue"

Compare eBay Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Amazon
Amazon Customer Service
stars-rating-fill
4.4 out of 5
Mercari
Mercari Customer Service
stars-rating-fill
4.0 out of 5
Etsy
Etsy Customer Service
stars-rating-fill
4.0 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about eBay? What happened? What can we help you with?
Submit review Don't show this popup
eBay
Reviews Contacts Community Returns