Ebay Phone Numbers and Emails

Toll-Free Number:

  • (866) 961-9253

Customer Service:

  • (866) 348-9519
    Help with hacked account
  • (866) 961-9253

Report Fraud:

  • (866) 643-1607

Ebay Emails:

Customer Service
Report Compromised Ebay Employee Account
Jobs/ Career
Employee Privacy Inquiries, Notice of Claimed Infringement, Privacy Inquiries, Security Law Inforcement
Copyright Infringement Inquiries
Press Inquiries
Report Fraud
Report Spam Email
Message this business
More phone numbers and emails Less phone numbers and emails

Ebay Contact Information

Ebay Website:

Ebay Online Chat:

Corporate Office Address:

eBay Inc.
2025 Hamilton Avenue
San Jose, California 95125
United States

Other Info (opening hours):


Daily: 5 AM - 10PM (PST)

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How to Contact eBay Customer Service?

eBay recommends that you first check their help center before contacting them directly. The help center has answers and solutions to the most common customer questions and issues by both sellers and buyers. It has help articles regarding returns and refunds, shipping and tracking, buying, selling, account, and fees and invoices. eBay also has a dedicated help center for sellers where they can manage issues such as feedback, defect removal, items not received, refunds, and policy updates.

If you cannot find the information you need in the help center, you may contact eBay customer service via phone, email, or social media.

What is eBay Customer Service Phone Number?

There is a dedicated eBay phone number for fraud assistance:1-866-540-3229. The company notes that you should only call this number if you have experienced fraud, otherwise, if you call it for other issues the customer representatives on the line will not be able to assist you. For the technical support, customers can call at 1-866-961-9253. They also notify their customer that the eBay phone number: +1 866-540-3229 is no longer in service. eBay warns their customers of long wait times from time to time.

What is eBay Customer Service Email?

To contact eBay customer support via email, go to eBay.com. Scroll down to the bottom, and choose “Help and Contact” from the menu. You will be led to a help page. Scroll down on the help page and click on the “Contact Us.” Choose the category you need help with and follow the prompts provided on the next pages. Eventually, you will be given an “email us” option. Log in to your account if you haven’t yet, fill the form provided, and then submit.

Contact eBay Customer Service Via Social Media

eBay has several social media accounts including Facebook, Instagram, and Twitter. The @AskeBay Twitter account is dedicated to offering customer support. You can either post your comment on the feed or message directly.

eBay Headquarters Address
2025 Hamilton Avenue
San Jose, California 95125

More information

Ebay Rating Based on 4.2K Reviews

Rating details

more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of Ebay Customer Service Calls

02:40 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebay Customer Service?

Shipping and Delivery Question:

  • “Ordered wrong item”
  • “Didn't get my order”
  • “Need information reference item i never received”

Account Question:

  • “Restricted account”
  • “Says I haven't purchased anything when I have and my bank account says it”
  • “Can't login”

Request for Information Question:

  • “Need to get more information on how to purchase a vechicle through ebay..and is it a schame”
  • “Requesting a refund for an order that got cancelled by the seller”
  • “About my account”

Refund Question:

  • “Refund me”
  • “I need to refund the buyer. Don't know how”
  • “Refund item”

Return/ Replace Question:

  • “Return for my money back please thank you”
  • “Help with return”
  • “Return”

Payments and Charges Question:

  • “Payment”
  • “Mistake on payment”
  • “Payment problems”

Cards Question:

  • “I have eBay card”
  • “Ebay gift cards refunds”
  • “Card not working”

Product/ Service Question:

  • “Buying questions”
  • “Item broken want refund”
  • “Buying item”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancelorder”
  • “Cancelación”

Staff Question:

  • “Customer service”
  • “Why is you number a secret? That's poo customer service”
  • “Scam or legit customer service”

Website/ Application Question:

  • “The website I ordered from does not exist when I tryed to contact”
  • “I hate this website I want to be removed. I have removed all my listings I have tried contacting y'all and I'm still getting billed”
  • “Just ordered an item used and found one in a different site knew would like to cancel my order it's a vacuum cleaner part”

Employment Question:

  • “Apply for job”
  • “Need to get paid”
  • “Can't get paid”

Other Question:

  • “Dispute fees”
  • “I have to sell a note”
  • “Haven’t received my items”


Ebay Return Policy
To read more: https://www.ebay.com/returns
Ebay Delivery Policy
To read more: https://www.ebay.com/b/Packaging-Shipping/19273/bn_1865376
Ebay Privacy Policy
This privacy notice explains Ebay's' collection, use, disclosure, retention, and protection of The User's personal information. This privacy notice applies to any eBay website, application, service, or tool (collectively "Services") where this privacy notice is referenced, regardless of how The Client access or use them, including through mobile devices. This privacy notice also applies to the provision of eBay services through any eBay partner's website, application, service, or tool where it is referenced and where The User's listings and their content are published or advertised in accordance with the terms of this privacy notice. The Company may amend this privacy notice at any time by posting the amended version on this site including the effective date of the amended version. Personal Information is information relating to an identified or identifiable natural person.
To read more: https://pages.ebay.com/help/policies/privacy-policy.html
Top Ebay Services

Customer Care, Shipping Service, Claim

Top Ebay Products

Account, Gift Card, Profile

Ebay Pros and Cons

Pros: Unable to speak with anyone, No pros, Buying, Ebay dont care about costumers, Quick payment

Cons: Customer service, No customer service, Customer service support is unreachable, Corporate office is unreachable, When you get a problem very difficult to get contact

Related Companies

StubHub, Gumtree, Ebay UK, Ebay Australia, Ebay Canada


EBay is an on-line auction center that was founded by computer programmer Pierre Omidyar in San Jose, California in 1995. EBay performs on-line auction hosting, electronic commerce and it is in fact a shopping mall. People from the whole world can easily buy or sell goods and services in this website. The first thing ever sold on the auction was a broken laser pointer. The slogan of eBay is: "What ever it is, you can get it on eBay". Besides, eBay, Inc. owns some more companies such as Skype, PayPal, Gumtree. EBay has developed special rules concerning bidding, buying and selling items. There have been many complaints about eBay seller fraud.

Ebay reviews and complaints

Ebay is ranked 111 out of 396 in Auctions and Marketplaces category

Area Served

USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide

Payment Methods

PayPalVISAMasterCardAmerican ExpressDiscover

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