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Contact eBay Customer Service

eBay Phone Numbers and Emails

Toll-Free Number:

  • (866) 961-9253
    For Hacked Accounts
Call customer service
Send Message

Customer Service:

  • (866) 348-9519
    Resolution Center
  • (866) 540-3229

Report Fraud:

  • (866) 643-1607

Headquarters:

  • (408) 376-7400

eBay Emails:

Accessibility
Customer Service
Developers Program, eBay Main Street, Report Compromised Ebay Employee Account
Investors/ Franchising
Jobs/ Career
Legal
Employee Privacy Inquiries, Notice of Claimed Infringement, Privacy Inquiries, Security Law Inforcement
Media
Press Inquiries
askethics@ebay.com
Reporting Ethics Issues
help@ebay.com
copyright@ebay.com
Copyright Infringement Inquiries
spoof@ebay.com
Report Spam Email
spam@ebay.com
Is this your business?

How to Contact eBay?

author avatar
PissedConsumer Reporter

To contact the eBay support team by email, log in to your account, click the “Help & Contact” button at the bottom of the page, and select the “Contact us” option. After picking the closest topic to your issue, go to this page, and on the left-side menu, choose to email eBay customer service team. You will be asked to fill out the online form with your issue.

The company informs that they will reply to your email enquiry within 24 hours.

There is a dedicated eBay phone number for fraud assistance:1-866-540-3229. The company notes that you should only call this number if you have experienced fraud, otherwise, if you call it for other issues the customer representatives on the line will not be able to assist you. For the technical support, customers can call at 1-866-961-9253. They also notify their customer that the eBay phone number: +1 866-540-3229 is no longer in service. Company warns their customers of long wait times from time to time.

Customers can contact eBay via different social media platforms, including Twitter, Facebook, and Instagram.

To contact eBay on social media, you can send a direct message or post a public question or concern on the company’s social media accounts. eBay social media team will then work to respond promptly to the inquiry. However, response times may vary depending on the volume of inquiries.

Regarding which social media channel is best for contacting eBay ultimately relies on the preference of the customer. A dedicated eBay customer service page on Twitter @AskeBay is a preferred option for customers who need immediate assistance. Twitter is a popular platform for customer service inquiries known for its fast-paced and real-time interactions, so it might be helpful to contact eBay support there. Additionally, you may get a company response by messaging eBay on Facebook and Instagram.

To contact eBay’s customer service through the live chat feature, log in to your eBay account, and click the “Help & Contact” button at the bottom of the page. Then choose the topic closest to your request and follow the link. At the bottom of the page, you will find the section “Need more help?” Click the “Chat with us” button and follow the instructions. In addition, you can also go to chat with the assistant through the “How can we help you today?” page. Scroll the page down and repeat all the steps above.

eBay’s automated chat feature is available 7 days a week from 9 am to 6 pm CET.

To request a refund on eBay, you can log in to your eBay account, click the “Help & Contact” button at the bottom of the page, and select the “Contact us” option. From there, you should choose “Returns & Refunds.” Look through the suggested article and select the one that is closest to your issues. On the next “Help yourself” page, you can either contact eBay via email and chat or choose the necessary article. If you can’t find the answer, go to “Need more help?” at the bottom of the page.

eBay customer support team operates 24/7.

To file a complaint with eBay customer service, go to the “Help” page on the eBay website.

To contact a bidder on eBay, do the following:
1) Select the "Advanced Search" option.
2) Filter the search "By bidder".
3) Type in the bidder's username to start the search.
4) Click on the bidder's username to visit their profile.
5) Click "Contact member" to get in touch with the bidder.

eBay Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • eBay Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call eBay is 8669619253. 56% of consumers used this number to address their issues and concerns. Meanwhile, 44% of users reported contacting a real person successfully by dialing the phone number 8663489519.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as eBay may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

eBay Website:

eBay Help Center:

Corporate Office Address:

eBay Inc.
2025 Hamilton Ave.
San Jose, California 95125
United States

Other Info (opening hours):

Customer Service Hours (PT):

Monday - Sunday: 6:00am - 6:00pm


Other Locations:

eBay (UK) Limited

1 More London Place

London, SE1 2AF

United Kingdom


eBay GmbH

Albert-Einstein-Ring 2-6

14532 Kleinmachnow

Germany


eBay Canada Limited

240 Richmond St. W, 2nd Fl., Ste 02-100

Toronto, ON, M5V 1V6

Canada

More contact details

eBay Customer Service Reviews

1.6 / 5
Poor
Angeli Oxa
No costumer service to reach easy anymore
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

If you want to reach out ebay costumer support there is no Phone option to speak with someone and very difficult to get help ons the site when you have issues with your purchase

Sharon D Pfj
Solution on refund
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

They corrected the problem in a timely order. I was grateful paypal also helped. I am glad it is resolved

Anabel Rbk
Cancel my account
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I can not afford 152 amonth I have to many bills to pay. For my americo life insurance. Under the name Douglas L Bailey jr

Guest-6682077
Not honoring 180 day guarantee
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Sold as a weight loss supplement. Didnt work.

Waited a week for a response. Said I needed to send a picture of all bottles full or not. Did so immediately. Havent heard back.

Advertisements are not consistent. Some state 60 day guarantee and others offer 180 day. Some returns say to return all bottles full or not, the video I watched said to keep them if they didnt work for the inconvenience. Advertising made it sound like they contained exotic ingredients but they contain only simple ingredients.

Poor customer service and I can see by asking for pictures they are delaying or going to refuse refund. Stated A quick refund would be given not true.

How Good is eBay's Customer Service?

Mary O Cvp
Mary O Cvp
Feels Disappointed | May 15, 2025

I can’t even rate this is I’m not able to talk to anybody or resolve getting my money back

Read full quote
Anita Jean S
Anita Jean S
Feels Disappointed | Apr 30, 2025

IM VERY FRUSTRATED BECAUSE THEY WON'T READ OR LISTEN TO MY MESSAGES

Read full quote
Johnny J Bje
Johnny J Bje
Feels Disappointed | Apr 25, 2025

My costs to return $277 items would cost me in excess of $300 for the first package. Only was asked by seller what’s wrong with the items I stated nothing just inferior materials. I asked for return labels but no reply since

Read full quote
Mary P Ced
Mary P Ced
Feels Disappointed | Apr 24, 2025

They cancelled my most Recent account. (which I wanted) I was told they made correction to my Original account (which I wanted) so I would be able to resume using Ebay as I did for the past 21 years. However I'm still unable to access my original account. Tried to contact them again but can't find access to do this. I'd like my old account restored.

Read full quote
Maxx S Cjg
Maxx S Cjg
Feels Disappointed | Apr 16, 2025

Bad experience

Read full quote
Moise Oqk
Moise Oqk
Feels Disappointed | Apr 12, 2025

I ordered some coil packs and y'all send me the wrong ones and then I got to pay for the shipping back

Read full quote

Summary of eBay Customer Service Calls

440K TOTAL
CALLS
02:35 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call eBay?

Shipping and Delivery Question:

  • “No package tracking on all my orders”
  • “My order never shipped”
  • “I loss my package”

Request for Information Question:

  • “About a purchase”
  • “Customer has questions I can't answer”
  • “Need help”

Payments and Charges Question:

  • “How do you send another invoice to update shipping?”
  • “Trouble locating an order I paid for”
  • “Billing”

Account Question:

  • “Money coming out of my account”
  • “Acct”
  • “Account”

Return/ Replace Question:

  • “Devolver un motor incorrecto”
  • “Didn’t get email notice for ordered item need to return”
  • “Return”

Product/ Service Question:

  • “Damaged goods”
  • “I buy iPhone pro max 13 open box but life health battery 84 percent”
  • “Complaint”

Refund Question:

  • “Seeking refund”
  • “Refund”
  • “Refund for returned item”

Cards Question:

  • “Gift card”
  • “I need my card activated”
  • “They keep take money off my card”

Activation/ Cancellation Question:

  • “I want to cancel a order I just purchased because the owner didn't give me the measurements of the product to see if it will fit my machine because after I placed the order I looked at the picture and thought they might be fake.”
  • “Cancelar un pedido”
  • “I uncancel order”

Staff Question:

  • “Costumer services”
  • “Customer service”
  • “Customer service representative”

Website/ Application Question:

  • “My photos was wrongly uploaded in this website”
  • “Cannot use my cash app card on auctions... but it can buy other items”
  • “Your entire app is *** how can i verify me email THRU an email When I HAVE TO EXIT THE EMAIL TO GO VEIW THE NEW ONE. U GUYS CANT BE THAY *** STUPID”

Employment Question:

  • “Tax info 1099k not sent”
  • “To have my 1099k sent to me”
  • “1099 tax form”

Other Question:

  • “Un paquete que dise que llegó y no esta ni en la puerta ni en el buzón”
  • “Reembolso de artículo devuelto”
  • “Tengo problemas con rembolso”

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