Ebay Phone Numbers and Emails

Toll-Free Number:

  • (866) 961-9253
    For Hacked Accounts
Send Message

Customer Service:

  • (866) 348-9519
    Resolution Center
  • (866) 540-3229

Report Fraud:

  • (866) 643-1607


  • (408) 376-7400

Ebay Emails:

Customer Service
Developers Program, eBay Main Street, Report Compromised Ebay Employee Account
Investors/ Franchising
Jobs/ Career
Employee Privacy Inquiries, Notice of Claimed Infringement, Privacy Inquiries, Security Law Inforcement
Press Inquiries
Report Fraud
Report Spam Email
Reporting Ethics Issues
Copyright Infringement Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

How to Contact eBay Customer Service?

author avatar
Winnie Murugi
PissedConsumer Reporter

How to Contact eBay via Email?

To contact the eBay support team by email, log in to your account, click the “Help & Contact” button at the bottom of the page, and select the “Contact us” option. After picking the closest topic to your issue, go to this page, and on the left-side menu, choose to email eBay customer service team. You will be asked to fill out the online form with your issue.

The company informs that they will reply to your email enquiry within 24 hours.

How to Contact eBay Customer Service by Phone?

There is a dedicated eBay phone number for fraud assistance:1-866-540-3229. The company notes that you should only call this number if you have experienced fraud, otherwise, if you call it for other issues the customer representatives on the line will not be able to assist you. For the technical support, customers can call at 1-866-961-9253. They also notify their customer that the eBay phone number: +1 866-540-3229 is no longer in service. eBay warns their customers of long wait times from time to time.

Can I Contact eBay via Social Media?

Customers can contact eBay via different social media platforms, including Twitter, Facebook, and Instagram.

To contact eBay on social media, you can send a direct message or post a public question or concern on the company’s social media accounts. eBay social media team will then work to respond promptly to the inquiry. However, response times may vary depending on the volume of inquiries.

Regarding which social media channel is best for contacting eBay ultimately relies on the preference of the customer. A dedicated eBay customer service page on Twitter @AskeBay is a preferred option for customers who need immediate assistance. Twitter is a popular platform for customer service inquiries known for its fast-paced and real-time interactions, so it might be helpful to contact eBay support there. Additionally, you may get a company response by messaging eBay on Facebook and Instagram.

How Do I Contact eBay Customer Support Through Live Chat?

To contact eBay’s customer service through the live chat feature, log in to your eBay account, and click the “Help & Contact” button at the bottom of the page. Then choose the topic closest to your request and follow the link. At the bottom of the page, you will find the section “Need more help?” Click the “Chat with us” button and follow the instructions. In addition, you can also go to chat with the assistant through the “How can we help you today?” page. Scroll the page down and repeat all the steps above.

eBay’s automated chat feature is available 7 days a week from 9 am to 6 pm CET.

How to Contact eBay for Refund?

To request a refund on eBay, you can log in to your eBay account, click the “Help & Contact” button at the bottom of the page, and select the “Contact us” option. From there, you should choose “Returns & Refunds.” Look through the suggested article and select the one that is closest to your issues. On the next “Help yourself” page, you can either contact eBay via email and chat or choose the necessary article. If you can’t find the answer, go to “Need more help?” at the bottom of the page.

Contact Information

Ebay Website:

Ebay Help Center:

Corporate Office Address:

eBay Inc.
2025 Hamilton Ave.
San Jose, California 95125
United States

Other Info (opening hours):

Customer Service Hours (PT):

Monday - Sunday: 6:00am - 6:00pm

Other Locations:

eBay (UK) Limited

1 More London Place

London, SE1 2AF

United Kingdom

eBay GmbH

Albert-Einstein-Ring 2-6

14532 Kleinmachnow


eBay Canada Limited

240 Richmond St. W, 2nd Fl., Ste 02-100

Toronto, ON, M5V 1V6


Ebay Customer Service Reviews

1.6 / 5
They are trying to intimidate and harass me to give them money that I don’t owe

TERRIBLE!! EBAY ARE MONEY HUNGRY CROOKS!! They only care about the money and definitely showed me. I dont care what the due to my account. Just no that I will...

Read full review
Tony F Yvn


Read full review

How Good is Ebay's Customer Service?

Janaiya Cod
Janaiya Cod
Feels Disappointed | Jun 02, 2023

The person was rude, when I tried to explain the issue that I had, I could feel there was no way that my issue would be fixed. And that was exactly what happened.

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Nataniel Ocz
Nataniel Ocz
Feels Satisfied | Jun 02, 2023

Was ok just a minor issue with the order and was charged 2 times but was refunded all good thanks for the quick response

Read full quote
Letasha Mdc
Letasha Mdc
Feels Disappointed | Jun 02, 2023

No contact available

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Bee C Nal
Bee C Nal
Feels Disappointed | Jun 02, 2023

They are useless when you really need the help

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Corey S Jdt
Corey S Jdt
Feels Disappointed | Jun 02, 2023

It is basically impossible to get a person on the phone. You have to either use their chat or send an email. It's not easy to explain the situation of your problem by using these means. A person could pull up your account and answer the question in a short few minutes.
Customer service has went to *** ever since Computers came out!

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Priscillia Swm
Priscillia Swm
Feels Disappointed | Jun 02, 2023

I'm not happy that I can't talk to a live person I always could before

Read full quote

Summary of Ebay Customer Service Calls

02:36 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebay?

Shipping and Delivery Question:

  • “Tracking order”
  • “Wrong shipping address”
  • “Printed to many shipping label”

Request for Information Question:

  • “Order information”
  • “Question on my credit card account”
  • “Need help getting with a seller about a couple of parts that I need to return a couple of automotive parts that I need to return and the seller has not gone back to me for a while”

Account Question:

  • “Money taken out of account”
  • “I changed my banking information and I am being asked to input the full number of my previous account. I no longer have it or anything relating to it. What should I do?”
  • “I am a victim of fraud and someone placed an order through you on my bank account”

Return/ Replace Question:

  • “I bought a tire that I want to return from a chaparral tires”
  • “Return item”
  • “I have something to return”

Refund Question:

  • “To refund an item I ordered as a guest”
  • “Refund”
  • “To get refund”

Payments and Charges Question:

  • “Payment”
  • “Was charged more shipping on top of what I payed already when picked up from post office and said wasn't from there end and charge was $3.21”
  • “Double charged my card”

Product/ Service Question:

  • “Damaged goods”
  • “I bought a cellphone but I didn't buy insurance but they added on me I don't want the insurance can you cancel please”
  • “Item received broken”

Cards Question:

  • “My card”
  • “Gift card issue”
  • “Gift card balance”

Activation/ Cancellation Question:

  • “To discuss an order that was cancelled”
  • “Cancel my order now”
  • “Cancel order I just ordered the brake pads”

Staff Question:

  • “Customer service agent”
  • “Some one bought staff from you with my card”
  • “Customer service”

Website/ Application Question:

  • “Some one on your site is hotassing me”
  • “Problem with site”
  • “Your website sucks”

Employment Question:

  • “I was supposed to get paid today”
  • “1099 form”
  • “Deceased former employee”

Other Question:

  • “Item never showed up”
  • “Hit the wrong button, i thought someone offered me the price”
  • “Item not available”


Related Companies

Ebay Australia, StubHub, Gumtree, Ebay UK, Ebay Canada


eBay is an online platform that enables individuals and businesses to sell and buy goods and services through a vast network of auctions and online sales. In 1995, eBay founder Pierre Omidyar launched AuctionWeb, designed to facilitate peer-to-peer auctions, which quickly grew to one of the biggest online marketplaces connecting buyers and sellers worldwide.

The company aims to connect people and create communities to ensure everyone can access economic opportunity. eBay is known for its auction-style listings, which allow buyers to bid on items and sellers to set a minimum price for their products.

eBay has reached over 190 markets globally and united 134M active buyers worldwide. Its range of products varies from rare collectibles to new products from top brands.

Ebay reviews and complaints

Ebay is ranked 86 out of 519 in Auctions and Marketplaces category

Area Served

USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide

Payment Methods

PayPalVISAMasterCardAmerican ExpressDiscover

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