On Oct. 16, I received a personal email stating a refund through Pay Pal.
As a disabled vet, I'm unable to monitor my account regularly. Unbeknownst to me, a buyer purchased my second item, sold over a year's time, and sent a payment. I didn't receive the payment. Upon speaking to various agents, the last one informed me that indeed, a deposit was made to my Pay Pal account.
After finding this information, he became unwilling to answer further questions or believe me when I told him that I NEVER received a deposit on Oct. 2. I informed this agent that I still did not know the system well and the item I sold previously was after having a conversation with the buyer. He was adamant that the payment went through and seemed to not to want to provide further assistance.
Upon my research, I found out that Pay Pal put a temporary hold on the payment since I don't sell often. This agent could have worked with me to find this information and ensured that my account would be noted of this unfortunate events.
I am now at a disadvantage, because I was absent in communication vs. an injured buyer.
Product or Service Mentioned: Ebay Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service.