Not resolved
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
1 comment

On Oct. 16, I received a personal email stating a refund through Pay Pal.

As a disabled vet, I'm unable to monitor my account regularly. Unbeknownst to me, a buyer purchased my second item, sold over a year's time, and sent a payment. I didn't receive the payment. Upon speaking to various agents, the last one informed me that indeed, a deposit was made to my Pay Pal account.

After finding this information, he became unwilling to answer further questions or believe me when I told him that I NEVER received a deposit on Oct. 2. I informed this agent that I still did not know the system well and the item I sold previously was after having a conversation with the buyer. He was adamant that the payment went through and seemed to not to want to provide further assistance.

Upon my research, I found out that Pay Pal put a temporary hold on the payment since I don't sell often. This agent could have worked with me to find this information and ensured that my account would be noted of this unfortunate events.

I am now at a disadvantage, because I was absent in communication vs. an injured buyer.

Product or Service Mentioned: Ebay Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

Company wrote 0 public responses to the review from Oct 17, 2017.
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Thank you for posting about pay pal tactics. I am sorry they did not follow through.

And I can imagine being a disabled veteran any amount of money would help and plus your item was sold and you should receive your money. I would like to Thank You For Your Service and Remember that Some of Us Americans Still Believe It Is Respectful To Put Your Hand Across Your Chest When saying The Pledge Of Allegiance.

We Are Still Out Here Thanking The Service Men And Women and Service Animals. God is Real and will soon Come for Us.

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