Unclaimed
Ebay
Reviews and Complaints
18.8M
CLAIMED LOSSES
35.4K
TOTAL REVIEWS
1.5M
PAGE VIEWS
241
ISSUES RESOLVED
Ebay Net Promoter Score (NPS)
-51
low
NPS
-100
100
- 21% Promoters
- 8% Passives
- 72% Detractors
Ebay's estimated NPS of -51 considered to be low. 21% of users would likely recommend Ebay to a friend or colleague.
Customer Satisfaction
Ebay Reviews
New Reviewer
Paid for item and not receving it
Company sucks. I removed an expired card from my account. They took back the payment and wont send my item
ID
Location
Charlotte, North Carolina
Did not receive item
Had a seller back out of an auction because he didnt get enough for his lg projector so after i won the auction he backed out. He said ot didnt work. I have 2 and I know how good they are. He just didnt want to sell it at his opening bid. SELLERS SHOULD BE JUST AS ACOUNTABĹE AS THE BUYERS!!! I ALSO HAVE TRIED TO BUY HOME IMPROVEMENT LIKE 6 TIMES AND GOT SCREWED EVERY TIME. IT PISSED ME OFF THAT THEY CAN GET AWAY WITH IT, THERE SHOULD BE A PUNISHMENT FOR BAD SELLERS, A FINE! I have used ebay since it first started and the qquality of sellers has went to *** They should be more acountable for their actions!!!
ID
Location
Bloomfield, Connecticut
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund
Update by user Oct 04, 2021
No one answer my request for refund or failure to talk with a person!
Original review posted by user Oct 04, 2021
Pissed with eBay and the scammers you allow to conduct business with, failure to converse with people who have a problem like visionary auto trash individuals! User's recommendation: Don’t have business with eBay or anyone who sell items through them like visionary auto parts crocks.
ID
Pros
- No customer service help over the phone
Cons
- Sellers dont know how to refund or solve shipping concerns
Loss
$98
Preferred solution
Full refund
New Reviewer
Trying to return an item
Earrings not like picture.cheaporange metal, not Rose Gold as claimedvery unhappy with purchase.want to return fir refund..
User's recommendation: Don’t buy from this vender.
ID
Pros
- You can never get anyone on the phone
Loss
$96
Preferred solution
Full refund
New Reviewer
Have not received my money
Have not received money for 2 of my items I have sold. It says the money has been sent but I have not received it into my bank or PayPal. I cant get a hold of an agent or eBay to call
ID
Location
Harrow, England
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy recent order
I ordered A&W Rootbeer drink mix 12 boxes for 19.99 total 20.94 with shipping My cc was successful charged my order # 10-0764*-***99 Seller huaw(196) I received an email saying it was to ship and havent heard back ?! It was to be delivered today Please advise You can reach me via email tmp5714@***.com Thanks in advance
ID
Location
Amite, Louisiana
New Reviewer
Return an item
Ive tried to go on your website but they tell me I have not purchased an item on eBay which is not true I just received an item I bought I need to return it
ID
Pros
- No service
Preferred solution
Full refund
New Reviewer
Order has not receive, but stated received
They stated that all items was shipped and received but they did not put shipped the total Qty that was ordered.
User's recommendation: Beware of this seller.
ID
Loss
$17
Preferred solution
Full refund
New Reviewer
I HAVE NOT RECEIVED THE ITEM!!
NoThe delivery was for October the 1st and I have not received anything, the automatic system said I should have it now, so I need to know wheres my purchase!!
ID
Location
Fort Lauderdale, Florida
New Reviewer