So, my ebaystore has 2200ish items in it, most of them good till canceled items that auto-renew every 30 days. All of these auctions use the same template, with the name of the card changed, but everything else the same (a plug for my ebaystore, shipping info, and so on).
Sometime in2006 ebay made a change to its policies that sellers cannot accept US cash as payment (unless users are picking up an item in person). Ok, I think this is silly, but I understand the idea behind not wanting users to mail cash. Even so, less than 1% of my business is in cash, and with a 99.8% positive feedback with 2000+ unique, I like to think I have a track record of being good to my customers.
The template for my auctions lists payment options. It recommends paypal, but says that I also take checks, money orders and “Cash, but you shouldn’t send cash in the mail”.
Well, some Ebay trust and safety goon stumbled onto one of my auctions, saw this text, and noted that it was in violation of the policy.
What did they do next? Did they contact me to let me know there was a problem? Call me? Suggest ways I could fix this?
No. They did call me, but not till after the next step, which was to delete about 150 auctions.
When they called me to let me know this was going on, I asked if there had been any complaints or problems and was told there wasn’t. They just noted that the text was in violation. I said I would fix it, and asked how long I had to do so. I was told, basically, no time; they will delete these auctions as soon as they see them. It takes time to modify 2200 auctions. Rather than give me this time or work with me to fix the problem they deleted 100-150 auctions about every 24, finally closing my store and suspending my account. I had asked the person who did call for the contact information of the person who would be making the decisions about my account, and was told he could not give it to me. I asked that that person call me, and got a “I’ll pass that along”.
Anyone who has ordered from me in the last month is getting emails telling them that my listings have been removed. Needless to say, they are wondering what’s up, and ebay is making me look like an idiot.
To say that I’m irate understates the issue. This demonstrates to me that ebay really cares not at all for sellers, and I’m glad I’m transitioning off to my own site. That said, I had expected to have more time to do so, and to get everything posted to playccg.com. As it is, I’m now in a big hurry, wanting to have it full of product and useable asap so my customers have somewhere to go.
2. Written by www.iripoff.com, on 28-04-2008 21:11
Theres a lot of people filing complaints about how ebay runs their business. If enough people complaint, ebay will sooner or later start paying attention as well as pay for their misconduct.
I THINK THAT EBAY HAS MADE ALOT OF PEOPLE LOOK LIKE IDIOTS OVER THE YEARS AND THAT IS WRONG.I GOT SUSPENDED TODAY FOR SELLING DIGITAL PICTURES.ISNT THAT STANGE? I THOUGHT THEY WERE ALOWED ON THAT SITE.WHAT A LOAD OF CRAP.SOMEONE NEEDS TO COME UP WITH A IDEA WHERE THE PEOPLE IN THE US CAN ACTUALLY GET AHEAD AND NOT HAVE TO WORRY ABOUT EVERYONE TRYING TO ONE UP THEM.MAYBE ITS JUST THIS COUNTRY WHERE EVERYONE IS IN A RAT RACE AND THEY'RE LIFE IS TO TELL ON EVERYONE , AND OH YEAH,TELL EVERYONE OFF.IM SURE THE REASON I WAS SUSPENDED IS BECAUSE SOMEONE CANT STAND IT WHEN SOMEONE ELSE GETS AHEAD.IS IT MY FAULT YOU HAD A HARD DAY? IS IT MY FAULT YOU ARE SUSPICIOUS OF EVERYONE AROUND YOU? TIME TO GROW UP AND GET A LIFE.WHAT HAPPENS WITHOUT EBAYS INVESTIGATION.SOMEONE I DIDNT KNOW REPORTED ME,AND NOW ALL OF THE SUDDEN I AM SUSPENDED WHEN THERE ARE BIGGER FISH TO FRY.THEY NEED TO BE A LITTLE MORE CONSIDERATE OF WHATS HAPPENING.A DOG WOULD GET MORE RESPECT.THATS THE WAY THE WORLD WORKS AND ITS VERY SAD.
I don't understand why you were suspended for having that text, I think I had auctions pulled for mentioning CASH, I had the auctions looked at by others from an auction message board and that is what we all believe did me in too. I've found free up to date info to get back on ebay at www.suspended-from-ebay.com There are a couple sites that offer the auction again info for free . I too lost my home business and was in distress, it wasn't over the cash issue, this was a suspension. I ran into the suspended-from-ebay.com and it worked, I'm back on. I also learned from that site to link a webpage to your payment options, this way you can list payment options you cannot on the auction listings.
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